Top 2363 Training Manager Jobs

Call Center Training Manager
ITCON Services —Virginia
- Remote
- 7 years
- Management
- Experience equivalent to degree accepted
Quick Apply
Director, Global Customer Training
Revalize —Remote
- $120,000 - $145,000 a year
- Full-time
- Remote
- 5 years
- Continuous improvement
- Senior level
- Health savings account
- Health insurance
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Personal Training Manager
Crunch Fitness by JEM Wellness Brands —Kenosha, WI
- Full-time
- Background check
- 18 years or older
- CPR Certification
- Paid holidays
- Disability insurance
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Quality, Regulatory & HazMat Training Manager
Tanner Industries, Inc —Southampton, PA
- Full-time
- Up to 50% travel
- Mid-level
- Office
- Health insurance
- Dental insurance
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LS – Safety/Training Manager Job – Aspen, CO
Atlantic Aviation —Aspen, CO
- $1,200 a month
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
National Training Director
The New Flat Rate —Dalton, GA
- Full-time
- Hybrid work
- Background check
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- Travel
- Paid holidays
- Health insurance
Quick Apply
Director of Organizational Development & Training
Triumph Foods, L.L.C —Saint Joseph, MO
- Monday to Friday
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
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Child Care Director in Training
Play & Grow Learning Center —Appleton, WI
- $36,000 - $44,000 a year
- Full-time
- Mid-level
- Education
- In-person
Quick Apply
Personal Training Manager
Amped Fitness —Fort Worth, TX
- $36,000 - $140,000 a year
- Full-time
- Mid-level
- In-person
- Leadership
- Health insurance
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Assistant Personal Training Manager
Crunch Fitness by JEM Wellness Brands —Willowbrook, IL
- $18 an hour
- Full-time
- Background check
- Hospitality
- 18 years or older
- Disability insurance
- Health insurance
Quick Apply
Personal Training Director
Crunch Fitness —Gilroy, CA
- $72,000 - $105,000 a year
- Full-time
- CPR Certification
- Management
- Sales
- Health insurance
- Dental insurance
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Personal Training Manager
CLUB4 Fitness —Mobile, AL
- $85,000 - $120,000 a year
- Full-time
- CPR Certification
- Anatomy knowledge
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
1d
Sushi Chef - Regional Training Manager
FUJISAN FRANCHISING CORP —Charlotte, NC
- $60,000 - $67,000 a year
- Full-time
- Bilingual
- Culinary experience
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
Training Supervisor
Diamond Vogel —Orange City, IA
- Online Application
- Spanish
- Computer literacy
- English
- Health savings account
- Disability insurance
Quick Apply
Personal Training Manager
Crunch Fitness - Fit Fusion —Willoughby, OH
- $55,000 - $85,000 a year
- Full-time
- CPR Certification
- Management
- Sales
- Paid training
- Health insurance
Quick Apply
Training and Safety Supervisor
HARTransit —Danbury, CT
- $70,000 - $75,000 a year
- Full-time
- CDL B
- Background check
- Management
- Health insurance
- Dental insurance
Quick Apply
Safety/Training Manager
Atlantic Aviation —Aspen, CO
- $73,000 - $78,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Aquatic and Training Director
Whatcom Family YMCA —Bellingham, WA
- $30 - $37 an hour
- Full-time
- Mid-level
- Supervising experience
- 21 years or older
- Paid holidays
- Health insurance
Quick Apply
5d
Training Director
First Secure Bank Group, Inc. —Joliet, IL
- $75,000 - $85,000 a year
- Full-time
- Background check
- Classroom
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Safety & Training Supervisor
Durham School Services —Brentwood, NH
- Full-time
- School experience
- Classroom
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply

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Call Center Training Manager

ITCON Services -
Virginia

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Job Details

Qualifications

Management
Call center experience
Instructor-led training (training delivery method)

Full Job Description

The Training Manager is responsible for designing, developing, implementing, and managing the comprehensive training program for all contact center personnel supporting the DOL National Contact Center (NCC).

This role ensures that Customer Service Representatives (CSRs), supervisors, and support staff are fully trained to deliver accurate, consistent, and high-quality customer service across all communication channels, while complying with DOL policies, federal regulations, and contract requirements.

Manage training program: Develop and oversee all training for contact center staff.
Design curriculum: Create and update training materials covering customer service, systems, and DOL programs.
Lead onboarding: Ensure new hires are fully trained and certified before handling live interactions.
Deliver ongoing training: Provide refresher and advanced training to improve staff performance.
Evaluate effectiveness: Measure training results and improve programs based on performance data and feedback.
Support operations & QA: Address skill gaps by aligning training with QA findings and operational needs.
Maintain records & compliance: Track training completion and ensure adherence to contract and federal requirements.
Oversee training resources: Manage trainers, facilities, and training tools.

Education

Bachelor's degree in Education, Business, Human Resources, or related field
Equivalent experience may be considered

Experience

7+ years of experience in:
- Training and development in a contact center environment
3 5 years in a training leadership role
Experience managing training programs for:
- Large teams (100+ FTEs)
Experience with:
- Multi-channel contact center operations
- Federal or regulated environments (preferred)

Certifications (Preferred)

ATD (Certified Professional in Learning & Performance)
HRCI (Professional in Human Resources)
SHRM (Certified Professional)
CPLP (Certified Professional in Learning and Performance)
Instructional Design certification
Six Sigma / Lean

Quick Apply

Refine Your Search

Training Manager jobs

Call Center Training Manager

Director, Global Customer Training

Personal Training Manager

Quality, Regulatory & HazMat Training Manager

LS – Safety/Training Manager Job – Aspen, CO

National Training Director

Director of Organizational Development & Training

Child Care Director in Training

Personal Training Manager

Assistant Personal Training Manager

Personal Training Director

Personal Training Manager

Sushi Chef - Regional Training Manager

Training Supervisor

Personal Training Manager

Training and Safety Supervisor

Safety/Training Manager

Aquatic and Training Director

Training Director

Safety & Training Supervisor

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