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Supervisor, Learning and Adoption

Planet DDS -
Remote

Apply Now

Job Details

$84,000 - $105,000 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
401(k) matching
Volunteer time off
Referral program

Qualifications

Employee onboarding
Customer communication
Resource allocation (project management tasks)
Client onboarding
Team supervision
Coaching
Operations coordination planning
Mid-level
Incident Escalation
Team development
Documentation tools
Supervising experience
Corporate training program coordination
Zendesk
Calendar management
Dropbox
Customer engagement
Instructor-led training (training delivery method)
E-learning platforms
Dental office experience
Progress management
Enterprise Learning Management
Progress documentation
Cross-functional collaboration
Onboarding process management
Escalation handling
Leadership
2 years
Communication skills
Time management

Full Job Description

About Planet DDS

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS.

Overview

The Supervisor, Learning and Adoption, will oversee the daily operations of a small team of Learning Consultants, ensuring high-quality training delivery and execution. This role combines hands-on training support with team leadership, driving consistent customer experiences and supporting team development through coaching, resource planning, and issue escalation.

Key Responsibilities:

Ensure assigned training sessions are scheduled and delivered with a high-touch, customer-centric approach that meets individualized client needs.
Monitor and support team execution of remote and onsite training sessions.
Maintain visibility into training progress and outcomes through regular tracking of syllabus completion and follow-up needs.
Ensure consistency in training documentation using Mavenlink, Zendesk, and Dropbox.
Supervise daily activities of a small team of Learning Consultants, helping prioritize and assign training sessions.
Coach and support team members to ensure quality, professionalism, and preparedness in all training engagements.
Identify basic execution issues or roadblocks and provide immediate support; escalate complex issues to the Director of Training as needed.
Support onboarding of new Learning Consultants, assigning them training opportunities and offering guidance during ramp-up.
Act as a customer advocate by ensuring responsive, comprehensive, and personalized training experiences.
Partner closely with the Implementation team to ensure smooth transitions from onboarding to training.
Collaborate with internal teams and provide updates on key training milestones and customer needs.
Ensure training calendars are current, and all training activities are accurately documented in relevant systems.
Participate in the maintenance of the LMS, training syllabus, and instructional resources.

Required Skills and Abilities:

2–5 years of experience in training, learning & development, or customer onboarding.
0–1 year of leadership, supervisory, or team coordination experience (formal or informal).
Dental office experience preferred (front office, back office, or management).
Strong communication, planning, and time management skills.
Ability to work both independently and collaboratively in a fast-paced, client-facing environment.

Physical Requirements:

Required to sit for prolonged periods of time

Benefits:

Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or Vacation
Sick Time
Employee Well-Being program
11 paid holidays
Volunteer Time Off
Employee Referral program
Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Apply Now

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