Top 49 Transcore Jobs

Customer Service Representative
TransCore, LP —Auburn, MA
- $17 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid training
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Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
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Customer Service Representative
TransCore, LP —White Marsh, MD
- $17.00 - $18.50 an hour
- Full-time
- Spanish
- Basic math
- Office
- AD&D insurance
- Health insurance
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IT Help Desk Specialist
TransCore, LP —Houston, TX
- Full-time
- Computer Science
- Research
- Mid-level
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Customer Service Manager
TransCore, LP —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
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QA Field Technician
TransCore —Orlando, FL
- Extended hours
- Clean driving record
- Computer literacy
- Mid-level
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Construction Laborer
TransCore —Tampa, FL
- Nights as needed
- Background check
- Clean driving record
- Construction site
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Software Engineer II
TransCore, LP —Norcross, GA
- Hybrid work
- Computer Science
- Office
- 3 years
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Director, Software Engineering
TransCore —Norcross, GA
- Hybrid work
- Computer Science
- Engineering
- System design
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Sr Project Manager
TRANSCORE —Tampa, FL
- Full-time
- Microsoft Excel
- Ability to lift 50 pounds
- Business development experience
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Director, Software Engineering Smart Mobility
TransCore —Norcross, GA
- Hybrid work
- Computer science
- Azure
- Computer Science
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QA Specialist
TransCore, LP —Houston, TX
- Full-time
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
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9d
Warehouse Coordinator
TRANSCORE —Tampa, FL
- Full-time
- Forklift
- High school diploma or GED
- Ability to lift 50 pounds
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4d
Software QA Engineer I, Data Analysis
TransCore —Nashville, TN
- Hybrid work
- Computer Science
- Mid-level
- Office
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Technician I
TransCore —Orlando, FL
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Traffic Signal Technician II
TransCore —Tampa, FL
- CDL B
- Mid-level
- 3 years
Quick Apply
Software Engineer I - Roadside Real-Time Systems
TransCore, LP —Nashville, TN
- Hybrid work
- Computer Science
- Data analysis skills
- Travel
Quick Apply
Technician III (Traffic Signals)
Transcore —Tampa, FL
- CDL B
- Clean driving record
- 5 years
Quick Apply
Construction Technician Laborer
TransCore —Fort Myers, FL
- Weekends as needed
- CDL B
- Basic math
- Windows
Quick Apply
Senior Director, Smart Mobility Architecture
TransCore, LP —Nashville, TN
- Hybrid work
- Computer science
- 7 years
- Azure
Quick Apply

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Customer Service Representative

TransCore, LP -
Auburn, MA

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Job Details

Full-time
$17 - $20 an hour

Benefits

Paid training

Qualifications

Technical Proficiency

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts.

Job Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding E-ZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons’ service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance.

Shift: Monday - Friday, 10:30AM - 7:00PM

All employees are required to work 1-2 Saturdays per month from 9AM - 1PM (with time off during the week to maintain 40-hour work week)

Training: Located in the Auburn office for approximately 6-8 weeks. CSRs will be able to work remotely from home once training is completed. This is paid training.

Pay Range: $17 - 20/hr. based on qualifications and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Process telephone, email & chat inquiries, fax information/applications to customer if required.
Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.
Research toll overcharges, v-tolls, and submit for adjustments.
Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence.
Prepare reports to include the daily Phone Call Log.
Cash out and prepare deposit at the end of shift.
Work a rotating weekend schedule.
File applications and other paperwork as necessary.
Responsible for maintaining a weekly average “Not Ready” of 15% or less.
Prepared to take calls and/or start workday exactly at start of shift. The computer is to be logged in and the phone is open and ready to take a call precisely at the beginning of a shift.
Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
Adhere to structured break and lunch schedules. This includes clear communication with leadership staff about leaving the Customer Communications department for any reason.
Must remain professional under every circumstance with patrons and staff members.
Perform other duties as directed by TransCore management.

Requirements:

High School Diploma or Equivalent Strongly Preferred
Proficient computer and typing skills
Must pass a drug screen and background check
Must be able to reliably commute to our Auburn, MA office

Education: High school diploma or equivalent preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Transcore jobs

Customer Service Representative

Call Center Manager

Customer Service Representative

IT Help Desk Specialist

Customer Service Manager

QA Field Technician

Construction Laborer

Software Engineer II

Director, Software Engineering

Sr Project Manager

Director, Software Engineering Smart Mobility

QA Specialist

Warehouse Coordinator

Software QA Engineer I, Data Analysis

Technician I

Traffic Signal Technician II

Software Engineer I - Roadside Real-Time Systems

Technician III (Traffic Signals)

Construction Technician Laborer

Senior Director, Smart Mobility Architecture

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