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Technical Support Engineer/Unix Admin

DigiLink -
Marina del Rey, CA

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Job Details

Benefits

Paid holidays
Health insurance
401(k) matching

Qualifications

Cable systems installation
Implementing network security protocols
Linux support
Failover system
High availability solutions design
Phone communication
Incident report management
Improving system uptime or availability
Hardware maintenance
Equipment troubleshooting
Server backup and recovery
Technical solutions implementation
Driver's License
IT monitoring tools
Email configuration (technical support)
Stacking
Data backup
Hardware management
Network incident reporting
Server hardware support
MySQL
Equipment racks mounting
High availability
Client interaction via phone calls

Full Job Description

Come join us! DigiLink is a wonderful place to work. We take pride in the services that we provide and have great relationships with our customers. A casual work environment, open communication, and a great location overlooking Marina del Rey all contribute to a fabulous atmosphere.

To apply for a position, send your resume to us, via e-mail or via fax to (310) 577-3360.

Technical Support Engineer/Unix Admin (Marina Del Rey)

This demanding, high profile position will maintain and help build out our ultra high availability server infrastructure, wired and wireless network infrastructure, as well as be an escalation point for our front line technical support. This position entails providing our business class customers with excellent and reliable services. Responsibilities include management, troubleshooting, and maintenance of our servers and network services.

We're looking for someone who can embrace new technologies and grow with our company. The right candidate will enjoy informal office atmosphere, excellent benefits and breathtaking sunset views of Marina Del Rey marina.

DigiLink has been delivering leading-edge business Internet solutions and services since 1994, providing Voice over IP (VoIP) services since 2004. We are rapidly expanding our Wireless and VoIP technologies and this is an excellent opportunity to be involved with some very experienced engineering professionals on the leading edge of a very exciting and demanding technology.

About the position

To be considered for this position applicants must have 3-5 years of systems administration and network experience, excellent interpersonal skills (communication is key!), and the ability to set and manage multiple priorities in a fast paced environment. You must be comfortable troubleshooting complex issues with customers over the phone and in person. You must be able clearly and effectively communicate technical solutions to both technical and non-technical customers. Must be highly motivated, have an excellent work ethic and must be able to follow-up and follow through on technical implementations or solutions.

Responsibilities include:

Maintain our data center environment (Linux, Sun Solaris Servers, Cisco routers)
Administer virtual web hosts and email services on our Unix systems
Manage our DNS servers, domain registrations
Maintain our backup systems and ensure that backups are successfully completed
Assist in maintaining DigiLink's WAN consisting of Wireless (Canopy, Ubiquiti and Mikrotik), Fiber, T3, T1, DSL, Frame Relay technologies.
Configure and install routers (Cisco, Mikrotik, Linksys, etc.) at customer's locations
Evaluate, provision, install and support VoIP equipment and services.
Manage, provision and deploy wireless network technologies.
Assist with our 24x7 support as part of a rotating on-call schedule

Requirements

2-3 years of hands on systems administration in Linux or Unix (Solaris preferred) environment.

Direct experience with Linux/Intel and Sun Solaris SPARC/AMD systems is highly desired.
Large multi-terabyte storage and backup systems. SCSI and Fiber channel hardware
Server protection and security. Tripwire and tcp wrappers, etc.
Monitoring of critical server functions

Proactive server management
Automated redundancy and failover

Administering and troubleshooting email servers (SMTP) and services (IMAP & POP).

Knowledge of email server software and routing:

Sendmail, Postfix, imapd, popd
SpamAssassin, MIMEDefang and other related software

Experience managing DNS servers (BIND preferred).
Maintaining and configuring LAMP and SAMP Environment (Linux/Solaris, Apache, MySQL, PHP)
Full comprehension and understanding of related Internet protocols and services including: TCP/IP, FTP, SMTP, POP, IMAP and SSL.
Operation of test tools such as Sniffer, tcpdump, snort, Ethereal analyzers highly desirable.
Solid analysis, troubleshooting, and engineering skills required.
Ability to rack, stack and cable equipment to best practice standards.
Excellent oral and written communication and interpersonal skills required. Complete documentation of all network and security incidents is essential.

Preferred skills

BSCE or equivalent is preferred.
VOIP experience using SIP is a plus
Experience with any VoIP software and/or hardware is a plus!
- Asterisk, SER, OpenSER, OpenPBX, etc.
- Cisco, Polycom, Snom, Uniden, Hitachi IP phones

Ability to develop web apps/customer portals utilizing HTML, CSS, MySQL, PHP and the latest web standards.
Experience compiling and installing various open source software packages is a plus
Experience with some elements of network management (RRDTool, MRTG, SiteScope, SNMP) is a plus.
Cisco CCNA/CCNP certification is a plus
Knowledge of the implementation and operation of router and switch IP networks on Cisco platforms is a plus
Familiarity with BGP, Multi-homing, OSPF is aplus
Knowledge of LAN, WAN and Wireless Technologies (DS-1, DS-3, OC-3, OC-12, ATM, Ethernet, 802.1q, 802.11(x).
Experience configuring VPNs using Cisco IOS is a plus

Other Requirements

Valid driver's license and reliable transportation for occasional on-site visit to customers.
Must be able to work flexible shifts to include evenings, weekends and midnights.
Ability to lift 50lbs.
You must be local (within reasonable commuting distance) to the Marina Del Rey area, no re-location support is offered with this position.

Compensation

Depending on qualifications and experience. Please include salary requirements in your cover letter.
Paid Vacation & Holidays
Paid On-call
Full Healthcare coverage
401k with company matching

Apply Now

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