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Level 1 Technical Support
unWired Broadband —Fresno, CA
- $17 - $22 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Profit sharing
- AD&D insurance
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Level 1 Technical Support

unWired Broadband -
Fresno, CA

Quick Apply

Job Details

Full-time
$17 - $22 an hour
3 days ago

Benefits

Profit sharing
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Retirement plan

Qualifications

Operating systems
System troubleshooting
Customer service
Technical support experience
High school diploma or GED
Attention to detail
Computer skills
Cross-functional communication

Full Job Description

Level 1 Technician

unWired is searching for an attentive Level 1 Technician to join our Technical Support team. Reporting to the Level 1 Supervisor, this position is responsible for supporting our growing customer base, providing first point of contact support via phone, chat, and email. This includes diagnosing, troubleshooting, and resolving technical issues, equipment inquiries, and providing technical assistance, support and guidance to customers.

Essential Duties:

Provide client support and technical issue resolution remotely via phone and email
Configure client's equipment (Routers, Mac/Win PC’s, NVR’s, etc.) to connect to the Internet.
Provide training to clients in the use of system and applications as related to Internet.
Identify and correct or advise, on operational issues in client computer systems.
Create new cases and document customer’s technical issues using company provided system, and update cases with progress of achieving the resolution.
Assist other departments by answering technical questions originating from customers or other departments within unWired.
Demonstrate a personal commitment to the Company values; promote an environment that appreciates diversity and treats all people with respect, prohibiting discrimination and harassment of any kind.
Ensure a safe, healthy work environment by following all safety, health and environmental policies, procedures and regulations per the Company’s IIPP, job safe practices and other related programs.

Required Knowledge, Skills and Abilities:

One year of computer networking or other technical training, education or experience preferred.
Working knowledge of wi-fi/radio equipment, home router set ups, and setup of generic networking devices like smart devices, IoT devices preferred.
Obtain general understanding of OS and application operations related to company offered services.
Excellent interpersonal, communication (written and verbal) and collaborative skills to work effectively with the team throughout the organization.
Ability to interpret and apply complex technical information.
Problem Solving: identifies and resolves problems timely; gathers and analyzes information effectively; develops alternative solutions; uses reason when dealing with emotional topics.
Communication Skills: speaks and writes clearly and persuasively in positive and negative situations; responds well to questions, presents effectively in group meetings or settings, ability to read and interpret written information.
Interpersonal Skills: focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; open to others’ ideas.
Demonstrated attention to detail.
Fluency in Spanish helpful but not required.
High School Diploma or related experience.

Benefits:

120-Day Performance Review
Remote Work Opportunity: available after 9 months and when specified criteria are met
Medical, Dental and Vision Insurance with company subsidies
Company paid Life Insurance and AD&D
Long Term Disability Insurance
Flexible Spending Accounts
401K with generous company contributions, including discretionary Profit-Sharing contributions
Holiday, Vacation and Sick paid time off
Complementary internet connection

Please view our privacy policy at https://www.getunwired.com/unwired-privacy-policy

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Customer service: 1 year (Required)
Technical support: 1 year (Required)

Ability to Commute:

Fresno, CA 93711 (Required)

Work Location: In person

Quick Apply

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