Top 76521 User/Customer Support Jobs

Business Analyst II
Ellwood Group, Inc. —Irvine, PA
- Computer science
- Computer Science
- 5 years
Quick Apply
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Customer Support Specialist
HelloTeam —Remote
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Customer Support Associate - Depositions
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Customer Support Specialist I
Cantata Health Solutions, LLC —Remote
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- Computer Science
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- 3 years
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Empeon —Remote
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Order.co —Remote
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- 1 year
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
- $45,000 - $60,000 a year
- Full-time
- Background check
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11d
Customer Support Associate
DebtBook —Charlotte, NC
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Manager (System Implementation & Operational Support)
PASONA N A, INC. —New York, NY
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Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
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IT Service Desk Agent
Software Technology Inc —Charlotte, NC
- Hybrid work
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Desktop Support Engineer
Software Technology Inc —Richmond, VA
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Product Support and Testing Analyst
Software Technology Inc —Santa Clara, CA
- English
- Mid-level
- Bachelor's degree
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Customer Support Representative
Connected Dealer Services —Irvine, CA
- $19 - $21 an hour
- On call
- Research
- Mid-level
- Ability to sit for extended periods
- Paid holidays
- Health insurance
8d
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
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Senior Business Analyst
Software Technology Inc —Indianapolis, IN
- Hybrid work
- Mid-level
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Business Analyst II

Ellwood Group, Inc. -
Irvine, PA

Quick Apply

Job Details

Qualifications

Data systems development
Customer relationship building
Project management experience in technology
Professional ethics
User training (technical support)
Stored procedures
SQL
System design for system development
Schedule management
Managing projects
Data analytics tools
Project stakeholder communication
Professional development training
Cross-functional communication

Full Job Description

The Business Analyst II leverages technical and non-technical knowledge and processes to solve business and operational challenges and facilitating technology delivery for a fast-paced organization.

Education and Experience

Bachelor’s degree in Computer Science, Industrial Engineering, or related field or equivalent experience.
Minimum of five (5) years’ experience as an application analyst or similar business
analyst position required
Experience working in a manufacturing environment with knowledge of operational and business processes preferred
ERP/Integrated manufacturing system implementation experience (Syteline preferred)
Demonstrated project management knowledge and experience, including the ability to successfully conclude projects in an efficient manner

Minimum Qualifications

Ability to understand and interpret systems architectures from high-level;
SQL knowledge and ability to write queries to mine and analyze data;
Ability to write SQL stored procedures and functions;
Progress DB knowledge is a plus;
Analytical and quantitative skills, including ability to perform a variety of analyses;
Issue resolution and strong problem-solving skills to result in quality solutions;
Capability of thinking creatively to originate new ideas and to learn and apply new technologies quickly;
Possess proactive and self-motivated capabilities to exercise independent judgement;
Strong organizational and project/time management skills with ability to plan, organize and prioritize multiple projects and meet deadlines in a fast-paced environment
Execute and conclude projects in an efficient and effective manner with minimal guidance and
supervision;
Produce high level of quality and accuracy with work and operate with integrity and ethically;
Possess strong work ethic and sense of urgency in executing responsibilities;
Detail and results-oriented with a strong desire to succeed;
Proven ability to consult with stakeholders, of all levels, to develop and execute solutions;
Effective and professional written and verbal communication and interpersonal skills;
Ability to work independently as well as in teams;
Ability to train and develop people;
Maintain confidentiality at the highest level;

Essential Duties and Responsibilities

Ensures business/operations have access to relevant information to influence strategic decision-making and the day-to-day management;
Works cross-functionally to drive strategies, optimize analysis capability, and leverage technical and non-technical knowledge and processes to solve business/operational challenges and problems;
Facilitates requirements gathering sessions and evaluates business/operational process implications of system requirements, making appropriate design/redesign recommendations;
Strong focus on system implementation, development, and user training;
Analyzes business/operational processes of proposed or completed expansion projects; provides plans to migrate process of expanded capabilities to current applications/processes
Performs implementation planning or business case analysis for applications;
Creates and maintains processes and procedures to efficiently develop test and deploy decision support tools and reports used in operations. Develops reporting requirements to resolve a variety of business- and operational-related problems
Manages inventory and life cycle of routine reports to ensure efficient delivery of high quality, high impact business intelligence. Drive the development and enhancement of self-service reports and analytics capabilities, automating when possible
Documents requirements and workflow diagrams with focus on process improvements
Develops programming specifications that can be passed to internal, as well as external programming resources as needed;
Addresses changing user requirements while maintaining design and system integrity;
Creates and deploys test plans, testing, documenting, and tracking issues while ensuring timely issue resolution;
Coordinates procedures development and system documentation
Creates and maintains ad hoc data capture systems as required to provide data not captured by core business applications;
Contributes to the ongoing development and implementation of a robust business acceptance process in terms of building internal customer relationships, documentation, user training, user support, regular communication and ongoing development;
Provides expert training and knowledge development to team members;
Attends job related conferences/seminars/webinars to maintain level of knowledge current with the changing environment and support business units’ efforts to remain current.
Must be available for emergency situations that may arise outside the course of the regular workday or workweek.
Abides by all policies and procedures established by the Company including plant safety regulations and work rules.
Must have ability and desire to work with others
Meets attendance requirements.
Performs other duties as deemed necessary

Education

Preferred

Bachelors or better in Business Admin Mgt
Bachelors or better in Computer Science

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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