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Senior Product Manager

Extra Duty Solutions -
San Antonio, TX

Quick Apply

Job Details

Full-time
$110,000 - $160,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

System development product management
Launching new IT products
Collaboration with product development teams
UX
Scalability
Product strategy
Back-end integration
AI
Cross-functional team management
Market development strategies
Generative AI
Cross-functional communication

Full Job Description

Senior Product Manager — Portal & Platform

About Extra Duty Solutions

Extra Duty Solutions (EDS) is a fast-growing company that helps law enforcement agencies, fire departments, and other public safety organizations manage extra duty programs efficiently. We handle scheduling, payroll, invoicing, risk mitigation, and the supporting technology so agencies can focus on public safety instead of administrative work. Since 2016, EDS has expanded nationwide and earned a reputation for reliable service, strong customer partnerships, and a platform built specifically for the complexities of public safety operations.

Overview

Extra Duty Solutions runs the infrastructure that powers off-duty and extra duty programs for ~250 law enforcement agencies nationwide. We are expanding aggressively: new markets, new payment rails, a platform consolidation. We need a PM who has shipped things at scale, not just planned them. This role owns the portal experience across officers, customers, and internal teams, and sits at the center of everything we are building next. If you have driven large-scale product launches end-to-end and you know what it takes to bring a market online, read on.

What You'll Own

Portal consolidation, merging our officer-facing and customer-facing web experiences into a cohesive, scalable platform
The officer and customer product experience across web and mobile surfaces
Roadmap prioritization in close partnership with engineering, ops, and account management
PRD authorship: sharp, decision-ready documents that give engineering what they need to move
Launch strategy and execution for new features, integrations, and market expansions
The product feedback loop from account managers and agency clients to engineering

What You'll Ship in Year One

Consolidated portal with unified authentication, role-based access, and a coherent UX across all three audiences
Instant pay integration, a net-new revenue stream that lets officers get paid same-day for completed details
Foundational instrumentation: usage tracking, funnel visibility, and a feedback pipeline that does not run through email
A repeatable launch playbook, documented, tested, and ready to execute as we expand into new markets

What We're Looking For

5+ years in product management, with at least two years owning a platform or multi-sided product
Hands-on Product Manager who thrives in a collaborative team environment and is willing to actively engage in day-to-day execution to help drive results.
Demonstrated experience leading large-scale market launches or expansion initiatives, from go/no-go through rollout, adoption, and post-launch stabilization
Experience coordinating cross-functional launches across sales, ops, account management, and engineering
Fluent in both front-end and back-end integration concepts; you do not need to write the code, but you need to understand the constraints
Proven PRD authorship: documents that engineering trusts and stakeholders sign off on
Comfort working through intermediaries (account managers, agency leads) to surface and validate user needs
Deep understanding of tech-enabled services: software that supports human service delivery, not pure SaaS

What Makes You Stand Out?

Experience with payments, marketplace mechanics, or instant pay products
Background in public safety, field services, workforce management, or similarly operationally complex domains
Used gen AI tools to accelerate prototyping, spec-writing, or research synthesis
Has personally managed an agency, regional, or market-expansion launch, not just contributed to one
Familiarity with law enforcement agency procurement or onboarding dynamics

Why EDS?

We are not a startup trying to find product-market fit. We have it. We are a growth-stage company with real revenue, real agencies, and a clear expansion roadmap. The person in this role will have direct influence on how we enter new markets, how officers get paid, and how a platform used by tens of thousands of people gets meaningfully better. You will work with a small, senior team. Your decisions will ship.

Pay: $110,000.00 - $160,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

This role requires a hands-on, collaborative approach. Can you describe your experience working closely with cross-functional teams and contributing directly to execution when needed?
What are your salary expectations?

Location:

San Antonio, TX 78230 (Required)

Ability to Commute:

San Antonio, TX 78230 (Required)

Work Location: In person

Quick Apply

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