Top 4164 User Services Technical Jobs in Weehawken, NJ

IT Support Specialist
Hudson Community Enterprises —Jersey City, NJ
- From $27.47 an hour
- Full-time
- Background check
- Google Workspace
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Help Desk Technician
Pressler, Felt & Warshaw, LLP. —Parsippany-Troy Hills, NJ
- $19 an hour
- Full-time
- Background check
- Software troubleshooting
- Computer literacy
- Paid training
- Health insurance
Quick Apply
13h
Business Systems Engineer
Fabrication Enterprises Inc —Elmsford, NY
- $120,000 a year
- Full-time
- Mid-level
- SQL
- Analysis skills
Quick Apply
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
eDiscovery Analyst - All Offices
Cole Schotz P.C. —Hackensack, NJ
- $70,000 - $82,500 a year
- Full-time
- Team management
- In-person
- Entry level
Quick Apply
4d
Managed Services Engineer
QUALITECH COMPUTERS —Staten Island, NY
- From $50,000 a year
- Part-time
- Hybrid work
- 5 years
- Windows
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
Field Project Coordinator
All Season Global Solutions —Kearny, NJ
- $26 - $28 an hour
- Full-time
- Background check
- Construction site
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
IT Support & Field Technician - Minimum 3 Years Recent IT Exp Required
Confidential —Clifton, NJ
- From $22 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Lead Software Developer (Full Stack)
FSA Capital LLC —Flushing, NY
- $100,000 - $150,000 a year
- Full-time
- Azure
- Office
- Residential
- Paid training
- Health insurance
Quick Apply
Systems Engineer
Summit Securities Group —New York, NY
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor of Science
- System design
- Health insurance
- Dental insurance
Deputy Director of Technology
Center for Alternative —Brooklyn, NY
- $80,000 - $100,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- 403(b) matching
- Paid holidays
Quick Apply
4d
Project Engineer - Building Automation
Empowered Buildings —New York, NY
- $80,000 - $120,000 a year
- Extended hours
- Mid-level
- Continuous improvement
- JavaScript
- Health insurance
- Dental insurance
Quick Apply
1d
Field Service Technician - Industrial
IPG —Hackensack, NJ
- $20.67 - $24.00 an hour
- Extended hours
- Clean driving record
- Ability to walk for extended periods
- Mid-level
- On-the-job training
Quick Apply
8d
Electromechanical Field Service Technician III
Giesecke+Devrient —East Rutherford, NJ
- $68,000 - $75,000 a year
- Full-time
- High school diploma or GED
- Travel
- Computer networking
ADMS Technology Engineer
Leidos —New Jersey
- $107,900 - $195,050 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Engineering
Sage X3 Technical Analyst
True World Group —Rockleigh, NJ
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
8d
Benefit Configuration Analyst
MetroPlusHealth —New York, NY
- $85,000 - $95,000 a year
- Hybrid work
- 5 years
- Bachelor's degree
- Senior level
Quick Apply
7d
PeopleSoft Technical Specialist
Trigyn —Woodbridge, NJ
- Email
- Windows
- SQL
- Analysis skills
Multimedia AV Technician / Scheduler
Technical Operations Inc —New York, NY
- $64,999 - $65,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Senior Systems/Server Engineer MIT
Montefiore Einstein —Yonkers, NY
- $120,000 - $150,000 a year
- Full-time
- Azure
- 5 years
- DevOps

I want to receive the latest job alert for User Services Technical in Weehawken, NJ

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

User Services Technical jobs near Weehawken, NJ

IT Support Specialist

Hudson Community Enterprises -
Jersey City, NJ

Quick Apply

Job Details

Full-time
From $27.47 an hour
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Office
High school diploma or GED
Bachelor's degree
IT support

Full Job Description

As an IT Support Specialist, you are the first point of contact for end users across all HCE sites, providing routine guidance and troubleshooting for the organization’s computers, software, peripherals, and telephony by phone, email, chat, and in person. You resolve the majority of day-to-day support tickets directly and escalate infrastructure-level or systemic issues to the Systems Administrator or IT Director with clear, documented context. Beyond reactive support, you assist with routine endpoint administration and backup verification under established procedures. Success in this role is demonstrated by prompt ticket resolution, minimal user downtime, accurate documentation, and dependable support across HCE’s locations. You are expected to ask appropriate diagnostic questions, use available knowledge and resources, and stay current with the tools and systems in the HCE environment.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

The following functions of the job include, but are not limited to the following:

Helpdesk and End-User Support

Serve as the first point of contact for end-user IT requests received through the helpdesk ticketing system, recording accurate ticket detail from intake through resolution
Receive and process user requests regarding hardware, software, and network connectivity issues
Diagnose and resolve desktop, laptop, printer, scanner, and print-queue problems, including system errors and application faults
Provide email, Outlook, and mailbox configuration and troubleshooting support within Microsoft 365
Support VoIP desk-phone and softphone issues for end users
Guide users through clear, step-by-step instructions and conduct remote troubleshooting, testing alternative approaches until the issue is resolved
Customize desktop applications to meet documented user needs
Follow up with users to confirm that systems are functioning, and capture feedback and product requests

Provisioning and On-Site Support

Install, update, and verify software utilized across the organization
Set up, image, and configure new workstations and peripherals using standardized computer-naming conventions
Perform new-hire provisioning as well as workstation swaps, moves, and refreshes
Provide walk-up and on-site technical support across all HCE sites, including the Jersey City and Trenton locations
Perform routine inspection of equipment and resolve basic desktop-level network connectivity problems

Endpoint, Patch, and Backup Assistance

Install, update, and verify remote monitoring and management (RMM) and endpoint-security agents on workstations per established runbooks
Apply and confirm workstation operating-system and software updates through the patch-management system, reporting failures for escalation
Perform routine Active Directory account tasks under documented procedures, including password resets, account unlocks, and creating, modifying, and disabling user accounts and group memberships
Assist with drive-encryption (BitLocker) enablement and recovery-key verification on workstations, with key escrow managed by senior IT staff
Verify that scheduled workstation and endpoint backups complete successfully, assist with documented file- and mailbox-level restore requests, and escalate backup failures.

Documentation and Escalation

Record technical issues and their solutions, and contribute to the runbook, knowledge base, and user guides for recurring problems
Direct unresolved or systemic issues to the next level of support, the Systems Administrator or IT Director, with clear context
Maintain accurate ticket records to support workload tracking and staffing analysis

QUALIFICATIONS:

High school diploma or equivalent required
One to two years of hands-on desktop or helpdesk support experience
Proficiency with the Microsoft 365 suite, Google Workspace suite, and common IT applications in a Windows environment, with the ability to support light macOS use
Working knowledge of office automation products and computer peripherals such as printers and scanners
Awareness of network security practices and endpoint protection software
Effective time-management, prioritization, problem-solving, and multitasking skills across a queue of competing requests
Excellent communication and customer-service skills, with the ability to give clear instruction to a diverse, non-technical user base while maintaining an inclusive mindset
Careful, precise, and thorough work ethic with high personal integrity, appropriate for handling sensitive and confidential records
Valid driver’s license and reliable personal transportation for regular travel between HCE sites
Experience with Digitech Systems ECM/Document Management software products
Experience with production scanning equipment (Canon, Kodak, Fujitsu)

Job Type: Full-time

Pay: From $27.47 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT support: 1 year (Required)
Microsoft Office: 1 year (Preferred)
Digitech Systems: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

User Services Technical jobs in Weehawken, NJ

IT Support Specialist

Help Desk Technician

Business Systems Engineer

Software Support Technician

eDiscovery Analyst - All Offices

Managed Services Engineer

Field Project Coordinator

IT Support & Field Technician - Minimum 3 Years Recent IT Exp Required

Lead Software Developer (Full Stack)

Systems Engineer

Deputy Director of Technology

Project Engineer - Building Automation

Field Service Technician - Industrial

Electromechanical Field Service Technician III

ADMS Technology Engineer

Sage X3 Technical Analyst

Benefit Configuration Analyst

PeopleSoft Technical Specialist

Multimedia AV Technician / Scheduler

Senior Systems/Server Engineer MIT

I want to receive the latest job alert for User Services Technical in Weehawken, NJ

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected