Top 11018 User Support Analyst Jobs

Technical Support Analyst
Simbe Robotics —Remote
- $72,000 - $83,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills
Board Certified Behavior Analyst (BCBA) - Sign on Bonus
Encircle —Harrisonburg, VA
- From $75,000 a year
- Full-time
- School experience
- Classroom
- Clean driving record
- Paid holidays
- Disability insurance
Quick Apply
Pharmacy Analyst - Business Optimization Strategist
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- English
- Mid-level
Board Certified Behavior Analyst (BCBA) - Sign On Bonus
Encircle —Roanoke, VA
- From $75,000 a year
- Full-time
- School experience
- Classroom
- Clean driving record
- Paid holidays
- Disability insurance
Quick Apply
Content Analyst
Gilson Company, Inc. —Lewis Center, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Research
- Health insurance
- Dental insurance
Quick Apply
10d
Senior Enterprise Analyst
Younger Optics —Torrance, CA
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- ERP systems
- System design
- Health insurance
- Dental insurance
Quick Apply
Sr. Maintenance Support Analyst
Solution One Industries —Joint Base Lewis McChord, WA
- Full-time
- Microsoft Outlook
- Mechanic experience
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Business Analyst (Salesforce/Fonteva)
American Retirement Association —Arlington, VA
- $110,000 - $115,000 a year
- Full-time
- Hybrid work
- PMP
- Salesforce
- 3 years
- Profit sharing
- Health savings account
Quick Apply
ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
IT Business Analyst
Trivium Packaging —Youngstown, OH
- Hybrid work
- Computer science
- Computer Science
- English
Aviation Vibration Analyst
D&G Support Services, LLC —Elizabeth City, NC
- $69,000 - $75,000 a year
- 3 years
- Analysis skills
- Travel
- Profit sharing
- 401(k)
Slate Analyst
Whitman College —Walla Walla, WA
- $29.11 - $32.51 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Microsoft Office
- 403(b) matching
- AD&D insurance
1d
School-Board Certified Behavior Analyst 36-Week Contract *Up to 70/hr
Connected Healthcare —Enfield, NH
- Up to $70 an hour
- Contract
- Background check
- School experience
- Data analysis skills
- Travel reimbursement
- Continuing education credits
Quick Apply
Commercial Analyst
Elkay Plastics Co, Inc. —Sarasota, FL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- ERP systems
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Sales Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
- Full-time
- Background check
- Mid-level
- Office
- Travel reimbursement
Quick Apply
Data Analyst — Game Analytics (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $80,000 a year
- Full-time
- Computer Science
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Buyer Analyst
Sullivan Palatek —Michigan City, IN
- From $60,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Systems Analyst / Systems Analyst II / Sr. Systems Analyst
AIPSO —Johnston, RI
- $65,000 - $134,900 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Technology Analyst
Southwest Mission Acceleration Center —Phoenix, AZ
- $65,000 - $77,000 a year
- Full-time
- Background check
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
SAP Business Integrations Support Analyst
Kwik Trip —La Crosse, WI
- $30.13 - $45.20 an hour
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Quick Apply

I want to receive the latest job alert for User Support Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

User Support Analyst jobs near

Erp Analyst jobs in Seattle, WA

IT Analyst jobs in Youngstown, OH

Senior Business Analyst jobs in Arlington, VA

Technology Analyst jobs in Phoenix, AZ

Data Analyst jobs in Irvine, CA

Technical Support Analyst jobs in Remote

Buyer jobs in Michigan City, IN

Senior Analyst jobs in Wisconsin

Senior Living Security Officer jobs in Chicago, IL

Senior Analyst jobs in Burbank, CA

Risk Analyst jobs in Dallas, TX

Senior Analyst jobs in Santa Clarita, CA

Junior Data Analyst jobs in Charlotte, NC

Senior Analyst jobs in Palm Beach Gardens, FL

Rappahannock Area Community Services Board jobs in Virginia

Board Certified Behavior Analyst jobs in Allentown, PA

Data Analyst jobs in Bloomington, IL

Board Certified Behavior Analyst jobs in Biddeford, ME

Board Certified Behavior Analyst jobs in Hoboken, NJ

Board Certified Behavior Analyst jobs in West Virginia

Technical Support Analyst

Simbe Robotics
Remote

Apply Now

Job Details

Full-time
$72,000 - $83,000 a year

Qualifications

Technical documentation
Computer hardware
Data interpretation
Technical writing experience
AI-driven automation

Full Job Description

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.

Position Overview

Simbe is seeking a Technical Support Analyst with strong technical depth to investigate and resolve customer issues across our robotic and software systems. This role is a direct contributor. The expectation is to resolve a meaningful share of incoming issues, not route them. You will work with internal diagnostics, telemetry, system logs, and monitoring tools to diagnose problems at their root, and collaborate with Engineering and Operations to close them.

As other team members focus on building and improving Simbe's support processes and infrastructure, this role will be a key contributor to the quality and capacity of the support team, helping shape how investigations are run and creating leverage through tooling and documentation.

Simbe expects team members to use automation and AI tooling to multiply their impact. We hire people who continuously eliminate manual work through scripting, tooling, and AI-assisted workflows.

Responsibilities

Customer Issue Investigation and Resolution Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling. Analyze issues related to robot operation, scan quality, data accuracy, CV pipeline outputs, and system performance. Drive issues through to resolution, not just triage.
Technical Troubleshooting Reproduce and analyze reported issues with rigor. Gather relevant data and diagnostic context. Work with Engineering and Operations to resolve issues that require cross-functional input, and provide thorough documentation when escalating.
Automation and Workflow Tooling Build scripts, automations, or lightweight tools to accelerate investigation workflows, automate recurring analysis tasks, and reduce manual effort across the support function. Use AI tools and agents as core parts of the investigation and analysis workflow.
Pattern Identification and Systemic Issues Identify recurring issues and systemic failure patterns across the customer base. Surface these to Engineering and Product with clear data and context. Contribute to reducing issue recurrence through improved documentation, detection, and escalation.
Support Operations and Documentation Contribute to internal support documentation, runbooks, and escalation procedures. Help maintain and improve the operational processes that enable the team to scale.
Cross-Team Collaboration Collaborate with Engineering, Product, and Operations in a remote-first environment. Provide detailed investigation context when escalating. Help internal teams understand customer-facing issue patterns.

Qualifications

Bachelor's degree or equivalent practical experience
Demonstrated technical troubleshooting ability for hardware, software, or systems
Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes
Experience using scripting (Python, SQL, bash, or similar) or automation tools to reduce manual work
Demonstrated ability to use AI tools and agents to accelerate investigation and analysis workflows
Strong analytical thinking and methodical approach to problem-solving
Excellent written communication — ability to document clearly and communicate technical findings to non-technical stakeholders
Comfortable learning new systems and tooling quickly

Preferred Qualifications

Experience in technical support, customer support, or technical operations
Familiarity with Jira Service Management or similar ticketing systems
Exposure to robotics, autonomous systems, IoT, or computer vision
Experience building internal tooling or workflow automation for support or operations functions
Interest in and comfort with AI-assisted tooling as a core part of day-to-day work

What We're Looking For

A technically capable resolver — someone who wants to understand systems deeply and build the tooling to investigate and detect issues faster. The role is not primarily about ticket volume; it is about investigation quality, systemic thinking, and continuous improvement of how Simbe supports its customers.

The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

User Support Analyst jobs

Technical Support Analyst

Board Certified Behavior Analyst (BCBA) - Sign on Bonus

Pharmacy Analyst - Business Optimization Strategist

Board Certified Behavior Analyst (BCBA) - Sign On Bonus

Content Analyst

Senior Enterprise Analyst

Sr. Maintenance Support Analyst

Senior Business Analyst (Salesforce/Fonteva)

ERP Implementation & Support Analyst - Accounting

IT Business Analyst

Aviation Vibration Analyst

Slate Analyst

School-Board Certified Behavior Analyst 36-Week Contract *Up to 70/hr

Commercial Analyst

Sales Analyst

Data Analyst — Game Analytics (Chinese Mandarin Speaker)

Buyer Analyst

Systems Analyst / Systems Analyst II / Sr. Systems Analyst

Technology Analyst

SAP Business Integrations Support Analyst

I want to receive the latest job alert for User Support Analyst

Related Searches

Explore jobs in more locations

Position Overview

Responsibilities

Qualifications

Preferred Qualifications

What We're Looking For

Job Seeker Tools

Employer Tools

Browse

Stay Connected