Top 10912 User Support Analyst Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
IT Support Analyst (West Coast)
Magna Legal Services —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Service Desk Analyst - 1st Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Mid-level
- Fair chance
- 2 years
- Paid training
- Paid holidays
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
Service Desk Analyst I - 3rd Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Fair chance
- 2 years
- Communication skills
- Paid training
- Paid holidays
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Entry Level Business Analyst
ALCglobalSoftware —Remote
- $63,812.09 - $76,848.97 a year
- Full-time
- Remote
- Microsoft Excel
- No background check
- Business Administration
- Health savings account
- Health insurance
Quick Apply
Service Desk Analyst - 2nd Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Research
- Mid-level
- Fair chance
- Paid training
- Paid holidays
Technical Support Analyst (Fr-Tu 11:30a-8:00p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Desktop Support Analyst
LIFELONG MEDICAL CARE —Berkeley, CA
- $24 - $28 an hour
- Full-time
- Mid-level
- Windows
- 3 years
Quick Apply
Content Analyst
Gilson Company, Inc. —Lewis Center, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Research
- Health insurance
- Dental insurance
Quick Apply
13d
Senior Business Central & Power BI Systems Analyst
San Diego —Solana Beach, CA
- $150,000 - $190,000 a year
- Extended hours
- Background check
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
Senior Enterprise Analyst
Younger Optics —Torrance, CA
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- ERP systems
- System design
- Health insurance
- Dental insurance
Quick Apply
Business Systems Analyst - Core
Capital Credit Union —De Pere, WI
- Hybrid work
- Mid-level
- Office
- Analysis skills
Quick Apply
IT Business Analyst
Trivium Packaging —Youngstown, OH
- Hybrid work
- Computer science
- Computer Science
- English
Systems and Security Analyst
BluCurrent Credit Union —Springfield, MO
- From $58,000 a year
- Online Application
- Background check
- Computer science
- Management
- Health insurance
- Dental insurance
Quick Apply
Business Analyst
Alps Alpine North America Inc —McAllen, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- AD&D insurance
- Paid holidays
Quick Apply
5d

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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

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Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Quick Apply

Refine Your Search

User Support Analyst jobs

Application Support Analyst I (Remote Position)

Technical Service Desk Analyst - PT (Remote)

Service Desk Analyst - Remote (After Hours)

IT Support Analyst (West Coast)

Technical Support Analyst (Su-Th 9:00a-5:30p)

Service Desk Analyst - 1st Shift

Support Analyst

Service Desk Analyst I - 3rd Shift

Remote Service Desk Analyst or IT Technical Support Analyst

Entry Level Business Analyst

Service Desk Analyst - 2nd Shift

Technical Support Analyst (Fr-Tu 11:30a-8:00p)

Desktop Support Analyst

Content Analyst

Senior Business Central & Power BI Systems Analyst

Senior Enterprise Analyst

Business Systems Analyst - Core

IT Business Analyst

Systems and Security Analyst

Business Analyst

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