Top 11037 User Support Analyst Jobs

Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Pharmacy Analyst
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- English
- Mid-level
Senior Enterprise Analyst
Younger Optics —Torrance, CA
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- ERP systems
- System design
- Health insurance
- Dental insurance
Quick Apply
IT Business Analyst
ArchPoint Group Inc —San Antonio, TX
- Full-time
- Computer Science
- Computer literacy
- Research
- Wellness program
- Paid holidays
Quick Apply
Buyer Analyst
Sullivan Palatek —Michigan City, IN
- From $60,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Systems Analyst / Systems Analyst II / Sr. Systems Analyst
AIPSO —Johnston, RI
- $65,000 - $134,900 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Military Analyst
Metron —Aurora, CO
- $100,000 - $160,000 a year
- Evening shift
- Engineering
- System design
- Analysis skills
- Profit sharing
- Paid parental leave
Quick Apply
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
IT Applications Analyst - 3 years of IT Applications Support/Development Required
Diamond Wipes International —Chino, CA
- $80,000 a year
- Full-time
- Computer Science
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Electronic Warfare SIGINT Engineer (Info. Systems & Cyber Security, Senior Analyst)
The MIL Corporation —Lexington Park, MD
- $125,000 - $185,000 a year
- Computer Science
- Bachelor of Science
- Windows
- Health insurance
- Tuition reimbursement
14d
Sales Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
- Full-time
- Background check
- Mid-level
- Office
- Travel reimbursement
Quick Apply
Junior APSR/Accountable Property Integration Analyst
RF LOGISTICS —Coronado, CA
- $70,000 a year
- Full-time
- Inventory management
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Business Analyst
Alps Alpine North America Inc —McAllen, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Inventory management
- AD&D insurance
- Paid holidays
Quick Apply
14d
Level 3 Systems Analyst for MSP
Trinsic Technologies —Austin, TX
- $72,000 - $83,500 a year
- Weekends as needed
- Hybrid work
- Background check
- System design
- Windows
- Health savings account
- Paid holidays
Quick Apply
EPIC Cogito Business Intelligence Developer - Senior Data Analyst
Scaled Data LLC —Remote
- $85,000 - $105,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
- Health savings account
- Health insurance
Quick Apply
HRIS & Compensation Analyst
Heartland Bank and Trust Company —Bloomington, IL
- $63,832 - $97,241 a year
- Full-time
- Mid-level
- Analysis skills
AI + Systems Analyst
Buddha Jewelry —Seattle, WA
- $120,000 - $140,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Commuter assistance
- Paid holidays
Air Force Real Property Specialist Data Analyst
VanJoh Graphics —F E Warren AFB, WY
- $30 - $45 an hour
- Overtime
- AutoCAD
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Business Analyst
CRIF Select Corporation —Columbus, OH
- $85,000 - $105,000 a year
- Full-time
- Writing skills
- Engineering
- Mid-level
- Health savings account
- Paid holidays
Quick Apply

I want to receive the latest job alert for User Support Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Support Analyst I (Remote)

STUDIO ENTERPRISE -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Stakeholder relationship building

Full Job Description

Job Summary:

Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately. Evaluating the customer’s situation and work towards a first call resolution or appropriate escalation towards resolution. The analyst must accurately document actions taken in the customer relationship management software to ensure proper documentation and customer communication. Analysts must demonstrate the ability to service the customer appropriately while understanding the technical aspects involved to resolve customer issues. Success in this role requires customer focus, innovative thinking, positive attitude and a willingness to help others.

Key Job Elements:

Respond to requests for assistance across all channels (phone, email, ticket, chat) in a professional and friendly manner according to the standard operating procedure of the support center
Maintain accurate and timely records in the customer relationship management tool. This includes related logs, files, databases and referencing.
Maintain a high standard of quality in every interaction with internal and external stakeholders
Conduct follow-up as needed while working towards customer resolution
Meets and maintains all relevant KPIs associated with role including quality assurance scores and after call work measurements.
Maintains positive relationship with and between individual users, all user groups, other IT teams and peers within the Support Center.
Uses Support Center equipment such as laptop, peripheral devices, telephony equipment, printer, copiers and fax machines.
Acquires and applies specialized knowledge of the functional area within which job is performed, e.g. classroom, telephony, CRM, operating system, internet browsers, Microsoft and Apple productivity software, student information system, business software, human resource and Support Center specific software. In addition, hardware troubleshooting for desktop computers, laptops, printers, and peripherals
Acquires and applies relevant knowledge of concepts related to broader role function, e.g. ITIL Foundations, customer service, knowledge centered support, documentation and communication.
Acquires awareness of organizational structure and importance of following paths of escalation within Support Center and externally in terms of reporting relationships and job duties of other staff within the Technology Department.
Performs or assists with special projects and other duties as assigned.

Reports to:
Support Center Supervisor/Manager

Interacts with:
Students, Faculty, Staff, other IT Service Desk Staff, IT personnel, clients, partners

Knowledge:

Associate degree or certificate in Computer Science, Information Systems, or related field; Bachelor's preferred.
1-2 years in customer service; experience in support centers a plus.
Familiarity with ITIL Foundations and HDI Support Analyst certification is advantageous.

Skills:

Excellent written, verbal communication, and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Proficient in Microsoft Office Suite, Teams, and call center tools.

Abilities:

Analyze incidents and recommend solutions effectively.
Work independently and collaboratively with cross-functional teams.
Provide responsive customer support to diverse users (students, faculty, staff).
Occasionally lift up to 25 pounds; up to 50 pounds with assistance.

Quick Apply

Refine Your Search

User Support Analyst jobs

Support Analyst I (Remote)

Pharmacy Analyst

Senior Enterprise Analyst

IT Business Analyst

Buyer Analyst

ERP Implementation & Support Analyst - Accounting

Systems Analyst / Systems Analyst II / Sr. Systems Analyst

Military Analyst

Experienced Technical Support Analyst

IT Applications Analyst - 3 years of IT Applications Support/Development Required

Electronic Warfare SIGINT Engineer (Info. Systems & Cyber Security, Senior Analyst)

Sales Analyst

Junior APSR/Accountable Property Integration Analyst

Business Analyst

Level 3 Systems Analyst for MSP

EPIC Cogito Business Intelligence Developer - Senior Data Analyst

HRIS & Compensation Analyst

AI + Systems Analyst

Air Force Real Property Specialist Data Analyst

Business Analyst

I want to receive the latest job alert for User Support Analyst

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected