Top 10975 User Support Analyst Jobs

Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
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IT Support Analyst
Crown USA Incorporated —Columbus, GA
- $65,000 - $75,000 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
- $45,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Continuous improvement
- Health savings account
- Health insurance
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14d
IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
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Help Desk Analyst
Geospatial and Cloud Analytics (GCA) —Quantico, VA
- $44,000 - $56,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- AD&D insurance
- Paid holidays
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User Support Analyst
Core BTS, INC. —New York, NY
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Support Analyst II
Radiology Partners Inc —Remote
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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11d
IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
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Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
Junior Cybersecurity Analyst
Academic Technologies Inc —Miami, FL
- $25 - $45 an hour
- Part-time
- Hybrid work
- Research
- Office
- Windows
- Health insurance
- Dental insurance
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Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
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Jr IT Analyst (part-time)
Osano —Austin, TX
- Part-time
- Remote
- Google Workspace
- Communication skills
- Python
- Paid parental leave
- Health insurance
11d
Desktop Support Analyst (Work from Home)
Qureos Inc —San Diego, CA
- Remote
- Computer science
- Microsoft Outlook
- Computer Science
- Paid training
- Paid holidays
IT Applications - Systems Analyst
Kodak Alaris —Remote
- $70,000 - $75,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Disability insurance
Quick Apply
Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Hybrid work
- Software troubleshooting
- High school diploma or GED
- US work authorization
- Flexible schedule
Quick Apply
8d
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
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EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
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IT Support Analyst (West Coast)
Magna Legal Services —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
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IT Support Analyst
Ascent Data, LLC —Pittsburgh, PA
- $22 - $25 an hour
- Full-time
- Windows
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply

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Experienced Technical Support Analyst

ArcLight Information Technology
Newton, MA

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Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Referral program

Qualifications

Desktop computer repair
Microsoft Excel
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Technical documentation
Wireless Access Point implementation
iOS
In-person customer service
Hardware maintenance
Wireless network configuration
Equipment troubleshooting
Microsoft Exchange
Public Cloud
Windows
Printer (troubleshooting support)
Network infrastructure
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Azure AD
Malware removal support
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
Customer issue escalation
IP networking
Desktop administration

Full Job Description

HelpDesk Technician:

We are a highly experienced local IT services provider offering a wide range of IT related services to small and medium businesses in and around greater Boston. Our mission is to bring order to chaos by providing critical IT and cybersecurity structure. Coupled with solid customer service, our processes and attention to detail have brought success to both our team, as well as to our happy clients.

We have been growing steadily since 2010 and currently have an opportunity for an experienced helpdesk technician to join our team. We will give special consideration to IT professionals with significant MSP experience, but all IT professionals are welcome to apply.

Our HelpDesk Technicians are an integral part of our team at ArcLight. We work hard to provide an environment that focuses on the needs of our clients in addition to the professional development of our team. Based out of our Newton office, our HelpDesk provides exceptional customer service to a wide range of clients located in and around the Greater Boston area.

While we see a fair share of everyday requests, our HelpDesk Technicians are also able to work on more complex tasks with servers, cloud environments, networking configurations, email administration, projects, and much more. We invest in the professional careers of our team by providing a training curriculum, and reserving time during working hours for targeted training on foundational and new technologies to ensure our team is ready for any challenge.

Required Attributes:

Experience working as an escalation point to Tier 1 helpdesk technicians. This is a Tier 2, or possibly Tier 3 depending on experience.
Excellent customer service skills, both over the phone and in person
Extensive experience administering Microsoft cloud products: Microsoft Entra, Exchange Online, SharePoint, InTune, AutoPilot, Azure Cloud Services
Positive attitude and approach to technical issues and challenges, as well as client interactions
Desire to learn new skills and pursue a career path.
Proficiency with all Windows desktop operating systems
Windows and Outlook user profile management
Experience with Microsoft 365 product administration (Word, Excel, etc)
Understanding of workstation hardware, ability to swap out internal components such as system memory, hard drives, video cards, etc.
Business application support, including Adobe Acrobat, QuickBooks, etc.
Printer setup, installation, and management
Proficiency in handling virus and malware removal
Experience with basic networking concepts and equipment such as routers, switches, and wireless access points
Familiarity with other cloud services such as Google Workspace, and OneDrive/Dropbox-style file sync and sharing systems, etc.
Experience troubleshooting mobile devices (Android and iOS phones and tablets)
Excellent attention to detail and strong documentation skills

Additional Preferred Skills:

Relevant industry certifications (Microsoft, A+, Net+, Sec+, CCNA, etc)
Proficiency with Windows server operating systems
Ability to successfully troubleshoot complex server and workstation performance issues
Understanding of server and networking hardware and connectivity.
Experience with legacy server technologies such as: Active Directory, Exchange, RDS and published apps, file and print services
Experience with both local and off-site backup methods and technologies
Network/infrastructure documentation and drawings
Experience with MacOS, iOS and other Apple products

Other Requirements:

Participation in occasional paid evening and weekend on-call assignments.
Reliable car for transportation (we reimburse for mileage)
Ability to climb a ladder to install/troubleshoot WiFi APs in drop ceilings (we have a networking/field team, this would be rare)
Ability to lift 50 lbs

Culture & Compensation:

We believe the best work for our clients comes from happy IT professionals, so we have worked hard to create a welcoming environment that prioritizes the human side of the IT services field. We believe that a healthy work-life balance is critical. We work in a fast-paced industry, which we complement with a laid-back work environment with many perks. One of the keys to our success has been our culture of exceptional customer service, so we're looking for someone who can deliver the right attitude as well as the right technical solutions. Salary and benefits are dependent on experience.

Some job benefits include:

Birthdays off!
401k with match
Healthcare including dental, vision, and short-term disability
Friendly office environment with emphasis on not burning out in IT - We enforce our lunch breaks!
Structured training on current and new technologies
Commission structure available for new client referrals
Flexible scheduling with ability to occasionally work from home when needed

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Experience:

Help desk: 5 years (Required)

Ability to Commute:

Newton, MA 02458 (Required)

Work Location: In person

Quick Apply

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