Top 914 Verification Engineer Ii Jobs

NOC Engineer II
United Data Technologies —Tampa, FL
- Remote
- Pass drug screening
- Mid-level
- 3 years
- Health savings account
- Disability insurance
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13d
Test Engineer II/III
Crane Aerospace & Electronics —Burbank, CA
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Test Equipment Testability Engineer II
Raytheon —Tucson, AZ
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15h
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Electrical Engineers II - FPGA Design - Actively Growing Our Engineering Teams!
Raytheon —Tucson, AZ
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Engineer II - Electrical - Test Systems
BAE Systems Inc. —Westminster, CO
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Software Test Engineer II - Mid Level
Bizzell Corporation —Orlando, FL
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IT Systems Engineer II
BioAgilytix —Durham, NC
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Electrical Design/Firmware Engineer II
TTM Technologies —Farmingdale, NY
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Northrop Grumman —Huntsville, AL
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- Master's degree
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RF/Microwave Engineer II
TTM Technologies —Syracuse, NY
- $86,706 - $144,510 a year
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Electrical Engineering Manager 2
Northrop Grumman —Plymouth, MN
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- Overtime
- Microsoft Excel
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Electrical Engineer II
Raytheon —Tucson, AZ
- $68,900 - $131,100 a year
- Full-time
- Azure
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Controls Systems Engineer II
Leonardo DRS —Bridgeton, MO
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- Full-time
- Hybrid work
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6d
Test Equipment Testability Engineer II
Raytheon —Tucson, AZ
- $68,900 - $131,100 a year
- Full-time
- Schematics
- Analysis skills
- Senior level
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RF Design Engineer II
Raytheon —Tucson, AZ
- $68,900 - $131,100 a year
- Full-time
- Mid-level
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RF Data Link Engineer II
Raytheon —Tucson, AZ
- $68,900 - $131,100 a year
- Full-time
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Systems Engineer II
Raytheon —Tewksbury, MA
- $68,900 - $131,100 a year
- Full-time
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- Scripting
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13d

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NOC Engineer II

United Data Technologies -
Tampa, FL

Quick Apply

Job Details

13 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Technical support via phone
Phone communication
DNS
SNMP
SMTP
Productivity software
Ticketing system technical support
Client interaction via phone calls

Full Job Description

UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation’s top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more – UDT offers one of the most robust suites of customizable, end-to-end technology solutions in the industry. With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities – empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina. For more information, visit udtonline.com.

This position is remote, but candidate must live Tampa, Florida.

NOC Engineer II

The NOC Engineer II is responsible for providing tier II engineer-level support to UDT Service Provider customers across all services offered by UDT. This role involves direct interaction with UDT customers through various channels, ensuring high levels of customer service through prompt and accurate inbound and outbound communication with customers and third-party vendors to resolve support needs efficiently. The NOC Engineer II will receive escalations and support NOC I Engineers to drive resolutions for UDT customers.

In addition to proactively monitoring the UDT network, hardware, and related services, the NOC Engineer II will provide proactive communication in response to monitoring alerts while managing third-party vendors and onsite UDT resources to restore impacted services quickly and within defined SLAs.

Responsibilities

Provides tier II engineering-level technical support to UDT customers via phone, email, and ticketing system. Interacting with customer leadership, technical representatives, and other technology services departments/personnel will provide high levels of customer service through each interaction and escalate needs requiring a more advanced level of knowledge to the appropriate NOC resource or specialized engineering department.
Receive escalations from NOC I Engineers to help drive customer-focused solutions. Utilizing additional access, training, and guidance assist customers and NOC I engineers.
Identify and facilitate training opportunities to improve the customer experience.
Will utilize proactive monitoring tools to identify network failures. Upon identification, proactively contact the customer, and provide continuous updates to the customer through the resolution. Will manage and dispatch UDT resources and 3rd party vendors to identify and restore services.
Utilizes active listening when engaging with customers to identify causes to complex issues. Uses the information gathered to accurately and consistently document customer interactions and next steps in a ticketing system to track progress and to enable effective Root Cause Analysis of reported issues.
Provides guidance when major impacts are identified. Takes ownership and manages multiple high-profile customer needs. Proactively applies lessons learned, identifies trends, and provides solutions that drive UDT, underlying vendors, and management resources toward thorough resolutions.
Seeks continuous education and training of new and existing services, support policies, and customer requirements to stay up to date and appear professional and knowledgeable when interacting with customers.
Will openly collaborate with team members to address emergency situations. Actively participates in customer investigations and triage by reviewing network reports, grooming data, and presenting findings up through the NOC leadership structure.
Creates and submits knowledge base articles and standard operating procedures for review. Seeks and shares knowledge with all team members. Ensures UDT knowledge bases contain current and relevant data at all times and reports articles that need review
Perform "on-call" duties as required, responding to certain types of after-hour customer issues or escalations from team members either through monitoring or voice communication.
Will participate in and occasionally lead customer environment upgrades to ensure secure and optimal network performance.
Other duties as assigned.

Qualifications & Experience

Must be extremely customer-focused and team-focused. Willing to put the customer first and ensure they are engaged regularly. Be a productive, educated, advocate for the team and UDT, utilizing your past experience to provide the highest quality support possible.
3+ years of experience in local area networks, internet connectivity, or internet security appliances.
3+ years of experience supporting routers, switches, or wireless access points.
2+ years of experience with DNS, SMTP, SNMP
4+ years of hands on/phone support work experience in a technical support or NOC role.
3+ years of working and documenting customer needs in a ticketing system. ConnectWise or similar is a plus.
Experience with voice technology like PBX, VoIP, POTS, or PSTN preferred.
Demonstrated ability to manage multiple demanding activities in a high performing department, resolving multiple complex engineering items through interactions with team members, phone calls, ticketing system, and e-mail.
Proficiency in MS Office Suite.

Education

A bachelor’s degree in information technology or business is preferred and/or a combined technical certification and job experience is required.
A current Cisco CCNA is required or CCNP preferred
A current Fortinet FCA is required or FCP certification is preferred
Certifications such as ITIL Foundations or other equivalent technical certifications are preferred.
Any other certifications or professional development units (PDUs) are a plus.

Travel

Must be able to travel as needed to Corporate Headquarters in Miramar FL or customer locations as requested

What UDT offers you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible time off options.

Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status

Quick Apply

Refine Your Search

Verification Engineer Ii jobs

NOC Engineer II

Test Engineer II/III

IT System Administrator II - Knoxville Office

Avionics Software Engineer II

Test Equipment Testability Engineer II

Software Development Engineer II

Electrical Engineers II - FPGA Design - Actively Growing Our Engineering Teams!

Engineer II - Electrical - Test Systems

Software Test Engineer II - Mid Level

IT Systems Engineer II

Electrical Design/Firmware Engineer II

Sentinel Systems Engineering Manager 2 - Advanced Concepts- 9909-1

RF/Microwave Engineer II

Electrical Engineering Manager 2

Electrical Engineer II

Controls Systems Engineer II

Test Equipment Testability Engineer II

RF Design Engineer II

RF Data Link Engineer II

Systems Engineer II

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