Top 2916 VoIP Jobs | SimplyHired

Operations Manager - VoIP Communications Company
Axxess Networks —Blue Bell, PA
- $85,000 - $100,000 a year
- Full-time
- 3 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Health insurance
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Telecom Administrator & IT Support Specialist
National Employee Benefits Administrators, Inc. (NEBA) —Pembroke Pines, FL
- Full-time
- Spanish
- System design
- English
- Health insurance
- Dental insurance
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8d
VOIP,SIP Design and development (GC--USC)
Sonsoft Inc —Philadelphia, PA
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
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VOIP,SIP Design and development
Sonsoft Inc —Philadelphia, PA
- Full-time
- Mid-level
- Analysis skills
- US work authorization
Quick Apply
VOIP,SIP Design and development
Sonsoft Inc —Philadelphia, PA
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
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VoIP Operations Engineer (Mid-Level)
SingleComm —Remote
- Full-time
- Remote
- Mid-level
- Presentation skills
- Communication skills
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Unified Communications / VoIP Engineer (Hybrid | Austin, TX)
The HT Group —Austin, TX
- Full-time
- Maintenance
- Mid-level
- 3 years
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VoIP Engineer
Robert Half —Spartanburg, SC
- $55.41 - $64.16 an hour
- Temporary
- Mid-level
- US work authorization
- Software development experience
- Disability insurance
- Dental insurance
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8d
Telephony & Contact Center Solutions Architect
MJHS —New York, NY
- $100,000 - $115,000 a year
- Full-time
- Remote
- System design
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
VoIP Engineer
Lakeview Loan Servicing —Agoura Hills, CA
- $75,000 - $130,000 a year
- Full-time
- Azure
- Computer Science
- System design
VoIP & GUI Applications Software Engineer
Voiceboard Corporation —Camarillo, CA
- Computer Science
- Customer service
- 5 years
SOFTWARE QA ENGINEER
VCL Technologies —Round Rock, TX
- Mid-level
- Bachelor's degree
- 1 year
Platform Engineer
Sharpen Technologies Inc. —Remote
- On call
- Remote
- DevOps
- Mid-level
- 1 year
- Health savings account
- Health insurance
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VoIP Engineer
Quantix —Northglenn, CO
- Mid-level
Quick Apply
Application Support Engineer - UCaaS / VOIP
Cytracom —McKinney, TX
- Full-time
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Specialist - VOIP solutions
Zenoti —Seattle, WA
- $45,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Scripting
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Avaya Engineer
MRCC Solutions —Remote
- $28 - $30 an hour
- Contract
- Remote
- Mid-level
- 3 years
- Analysis skills
Quick Apply
7d
QA Analyst
CREXENDO, INC —Tempe, AZ
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
Software QA Engineer
Ooma —Sunnyvale, CA
- $123,000 - $135,000 a year
- Computer Science
- 5 years
- Bachelor of Science
- Travel reimbursement
- Commuter assistance
Quick Apply
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply

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Operations Manager - VoIP Communications Company

Axxess Networks
Blue Bell, PA

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Job Details

Full-time
$85,000 - $100,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Operational analysis
Teamwork
Operational management
Team development
Data analytics
Budgeting

Full Job Description

Position Summary

The Operations Manager is responsible for overseeing the daily operational functions of a VoIP communications company, ensuring the efficient delivery, implementation, support, and maintenance of voice, data, UCaaS, CCaaS, SIP, and networking services. This role manages operational staff, drives process improvements, maintains service quality standards, and ensures customer satisfaction while supporting company growth objectives.

Essential Duties and Responsibilities

Operational Management

Oversee day-to-day operations of service delivery, provisioning, installations, and customer support.

Manage operational workflows for VoIP, UCaaS, CCaaS, SIP trunking, internet connectivity, and networking services.

Ensure timely completion of customer implementations, moves, adds, changes, and disconnects.

Monitor operational KPIs and service performance metrics.

Develop and implement policies, procedures, and best practices to improve efficiency.

Team Leadership

Manage and mentor Operations Coordinators, Provisioning Specialists, Engineers, and Technical Support personnel.

Conduct performance reviews and establish employee development plans.

Schedule workloads and allocate resources to meet customer and business demands.

Foster a culture of accountability, collaboration, and continuous improvement.

Customer Service & Vendor Relations

Serve as an escalation point for operational and service-related issues.

Work closely with customers to ensure successful service delivery and issue resolution.

Coordinate with carriers, vendors, and technology partners regarding installations, outages, and service delivery.

Maintain strong relationships with key suppliers and service providers.

Process Improvement & Compliance

Identify opportunities to streamline workflows and improve operational performance.

Ensure compliance with company policies, regulatory requirements, and industry standards.

Maintain accurate operational records and documentation.

Participate in audits and operational reviews.

Project Management

Lead operational projects including system upgrades, migrations, and process improvements.

Coordinate cross-functional initiatives involving sales, engineering, IT, and customer support teams.

Track project timelines, budgets, and deliverables.

Reporting & Analytics

Prepare operational reports and dashboards for executive leadership.

Analyze service metrics, ticket trends, implementation timelines, and customer satisfaction scores.

Recommend operational improvements based on data analysis

Education

Bachelor's degree in Business Administration, Telecommunications, Information Technology, or related field preferred.

Equivalent combination of education and experience may be considered.

Experience

5+ years of operations management experience within telecommunications, VoIP, UCaaS, MSP, or technology services.

3+ years of supervisory or management experience.

Experience managing service delivery, provisioning, and customer support operations.

Technical Knowledge

Strong understanding of:

VoIP technologies

SIP Trunking

Hosted PBX platforms

UCaaS solutions

CCaaS solutions

Network infrastructure

Internet connectivity services

Telecom provisioning processes

Number porting procedures

Skills & Abilities

Excellent leadership and team management skills.

Strong organizational and project management abilities.

Exceptional problem-solving and decision-making skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong written and verbal communication skills.

Proficiency with CRM, ticketing, and project management systems.

Advanced Microsoft Office skills, particularly Excel.

Preferred Qualifications

Experience with telecom platforms such as:

BroadSoft/BroadWorks

RingCentral

Zoom Phone

Microsoft Teams Voice

8x8

NetSapiens

PMP or project management certification.

ITIL certification.

Telecom industry certifications.

Key Performance Indicators (KPIs)

Customer implementation timelines

Service delivery accuracy

Ticket resolution times

Customer satisfaction scores

Operational efficiency metrics

Team productivity and utilization

Number port completion rates

SLA compliance

Vendor performance management

Physical Requirements

Ability to sit, stand, and work at a computer for extended periods.

Occasional travel to customer locations, company offices, and industry events.

Ability to lift up to 25 pounds occasionally.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off

Work Location: In person

Quick Apply

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