Role: VP of Enterprise Applications
Reports to: CTO
Location: Fully remote, U.S.
About Private Health Management
Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare's most challenging moments, our team of experts works alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes.
Everyone deserves great care. We make sure they get it.
About the Role
PHM is hiring a VP of Enterprise Applications to lead the strategy, integration, stability, and evolution of our enterprise application ecosystem. This leader will oversee the platforms and processes that support core business operations, including systems such as Outreach.io, HubSpot, Salesforce, ServiceNow, Sage, PHMCcare, and related enterprise tools.
This is a critical role reporting to the CTO. The VP of Enterprise Applications will step into an environment with legacy processes, technical and operational debt, and an opportunity to meaningfully improve how PHM defines, documents, tests, and executes technology changes.
A major focus of this role will be stabilizing and scaling PHM's integrated enterprise release process while preparing our application ecosystem to support PHM-developed AI agents and headless interfaces. This leader will partner closely with Technology, Business Operations, business owners, and strategic vendors to ensure PHM's systems are integrated, compliant, scalable, and aligned to business needs.
What You'll Accomplish
In this role, you will:
- Stabilize and scale the integrated release process across PHM's enterprise applications
- Build a clear release roadmap supporting Companion and future enterprise application needs
- Lead the effort to connect PHM's enterprise applications with internally developed AI agents
- Improve documentation, SOPs, testing discipline, change management, and execution standards
- Ensure enterprise applications are maintained and operated in a HIPAA-compliant manner
- Build trusted, strategic relationships with enterprise vendors and internal business leaders
- Help PHM modernize legacy processes while preserving speed, agility, and compliance
- Coach and develop Technology team members as PHM scales people, process, and systems
What You'll Own
Enterprise Applications Strategy
You will lead the roadmap and operating model for PHM's enterprise applications, ensuring our systems are integrated, reliable, scalable, and aligned to the needs of the business.
Release and Change Management
You will improve how PHM defines, documents, tests, and releases changes across business-critical platforms. You will bring structure and discipline without slowing the business down unnecessarily.
AI Enablement and Architecture
You will partner with Technology leaders to ensure PHM's enterprise applications are ready to support AI agents, automation, and headless interfaces that improve speed and efficiency for our service delivery teams.
Stakeholder Partnership
You will work closely with business leaders across PHM to understand needs, translate technical complexity into clear business language, and deliver solutions that create trust and measurable value.
Vendor Management
You will manage strategic relationships with key enterprise application vendors, ensuring PHM gets the right value, support, roadmap alignment, and partnership from its technology ecosystem.
Team Leadership
You will coach, mentor, and develop Technology team members, helping the team grow its capabilities as PHM continues to scale.
Systems and Tools
This role will work across a broad enterprise application and collaboration environment, including: Salesforce, ServiceNow, HubSpot, Outreach.io, Sage, PHMcare, Microsoft 365, Zoom, Box, Azure, Monday.com, ADP, Lattice, ChatGPT, Claude Code and Workato.
What You Bring
Required Qualifications
- Senior leadership experience owning enterprise applications, business systems, or a comparable technology function
- Experience leading integrated SaaS and enterprise application environments
- Demonstrated success stabilizing or scaling release, change management, documentation, testing, or governance processes
- Ability to translate complex technical topics into clear, practical language for business stakeholders
- Strong stakeholder influence skills and a track record of building credibility with end users and business leaders
- Experience managing strategic vendor relationships
- Experience coaching, mentoring, and developing technical team members
- Ability to operate with speed, agility, and sound judgment in a growing organization
- Strong understanding of how to scale people, processes, and technology as a company grows
Preferred Qualifications
- Healthcare, healthcare services, or health technology experience
- Experience in a public company environment
- Working knowledge of HIPAA, SOC 2, GDPR, ISO27001, or similar controls frameworks
- Experience applying AI, automation, or modern integration approaches to enterprise applications
- Workato experience desired.
- Technical architecture experience with enough hands-on knowledge to evaluate tradeoffs and guide decisions
- Current understanding of how AI and platform changes are reshaping enterprise SaaS ecosystems
- Experience with Salesforce, HubSpot, ServiceNow, Sage, Outreach.io, or similar enterprise platforms
What Success Looks Like
In the first 60–90 days, you will:
- Build a clear understanding of PHM's people, processes, systems, and enterprise application landscape
- Assess and improve the current release and change management process across key enterprise applications
- Identify immediate risks, gaps, and opportunities in documentation, testing, and system integration
- Build trusted relationships with Technology, Business Operations, business owners, and key vendors
- Begin shaping the release roadmap for Companion and related enterprise application priorities
By the end of year one, you will have:
- Established an enterprise release process that executes at scale with greater reliability
- Improved documentation, SOPs, testing, and change execution across PHM's enterprise applications
- Advanced the integration of enterprise applications with PHM-developed AI agents
- Strengthened vendor partnerships and internal stakeholder trust
- Helped PHM deliver higher-value technology outcomes with measurable business impact
Who Thrives Here
The right person for this role is technically credible, business-minded, collaborative, and low ego. You know how to bring structure to complexity without creating unnecessary bureaucracy. You can move quickly while respecting the importance of compliance, quality, and trust.
You are energized by the opportunity to modernize legacy processes, partner with mission-driven colleagues, and help PHM use technology and AI to do more good for more good people.
Compensation
The target base salary range for this position is $200,000 –$220,000.
Base salary is one part of a total compensation package that also includes health, dental, and vision benefits; an annual cash bonus incentive program; 401(k) with match; flexible PTO; PHM for PHM services for you and your dependents; and other benefits.
Individual compensation may vary based on experience, location, market data, internal equity, and other business considerations.
Location
This is a remote role requiring that you live in and physically perform all work in the United States.
Next Steps
Private Health Management is a remote company with employees across the United States. We are committed to providing a thoughtful, transparent interview experience and meaningful opportunities to learn about our company, mission, and team through fully remote interviews.
PHM uses AI-enabled tools at certain points in the recruiting process to help identify and evaluate qualified talent; however, all hiring decisions are made by human reviewers.
Have a quick question about the role? Email [email protected] or apply directly.
