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- Employee discount
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Senior Help Desk & Network Administrator (Remote - U.S. Based)

Computer Solutions, Inc
Remote

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Job Details

Part-time | Full-time
$39,000.00 - $93,165.91 a year

Benefits

Health insurance
Employee discount
Referral program

Qualifications

Desktop computer repair
Cybersecurity tools
IT user and group management
GPO
Software deployment
IT system monitoring
Windows
Production systems
Computer hardware
Desktop (troubleshooting support)
Computer management
Remote access software
Customer support ticket management
Networking equipment (troubleshooting support)
System deployment
Network monitoring tools
VPN management
Network infrastructure management
Desktop administration
Hardware diagnostics
Ticketing system technical support

Full Job Description

Computer Solutions, Inc. is seeking an experienced Senior Help Desk & Network Administrator to join our growing team. This is not an entry-level position. We are looking for a seasoned IT professional with a proven track record of supporting business environments, troubleshooting complex technical issues, and managing network, server, and workstation infrastructure.

The ideal candidate will be comfortable handling day-to-day help desk tickets while also providing advanced technical expertise involving networking, Microsoft Windows environments, Active Directory, servers, domains, and workstation deployment.

If you have spent years supporting real-world business environments and can demonstrate hands-on experience resolving technical challenges, we want to hear from you.

Responsibilities

Analyze, troubleshoot, and maintain business network environments
Respond to and resolve help desk support tickets
Configure, deploy, and support Windows workstations
Manage Active Directory environments and domain-joined devices
Troubleshoot DNS, DHCP, Group Policy, VPNs, and network connectivity issues
Support Windows Server environments
Diagnose and resolve hardware, software, and operating system issues
Assist with Microsoft 365 administration and troubleshooting
Perform remote support for clients across multiple industries
Document work performed and maintain accurate ticket records
Collaborate with internal team members to resolve escalated issues
Participate in infrastructure improvement and optimization projects

Required Qualifications

Applicants must have a proven history of performing the following tasks in production business environments:

Windows Server administration
Active Directory management
Domain setup, maintenance, and troubleshooting
Network troubleshooting and diagnostics
Workstation deployment and configuration
Microsoft Windows desktop support
DNS and DHCP configuration and troubleshooting
VPN setup and support
Microsoft 365 administration
Remote support tools and ticketing systems

Technical Skills Required

Microsoft Windows 10 and Windows 11
Windows Server
Active Directory
Group Policy
DNS
DHCP
TCP/IP Networking
VPN Technologies
Microsoft 365
Network Switches and Firewalls
Remote Monitoring and Management (RMM) Platforms
Help Desk and Ticketing Systems

Preferred Qualifications

CompTIA Network+
CompTIA Security+
Microsoft Certifications
Experience supporting small and medium-sized business environments
Experience with virtualization platforms
Experience with cybersecurity best practices

What We Are Looking For

We are specifically seeking candidates who have a demonstrated history of performing these duties professionally. General familiarity or academic knowledge alone is not sufficient. Applicants should be prepared to discuss actual projects, environments, and technical challenges they have successfully managed.

Screening Requirements

Employment is contingent upon successful completion of:

Criminal Background Check
Credit Check
Drug Screening
Employment Verification
Professional Reference Verification

Schedule

Starts at approximately 30 hours per week
Opportunity to transition into a full-time position based on performance and company growth

How to Apply

Please submit:

Current Resume
Relevant Certifications
Summary of Network, Server, and Active Directory Experience
Examples of Business IT Environments You Have Supported

Qualified candidates will be invited to participate in a technical interview and practical skills assessment.

Pay: $39,000.00 - $93,165.91 per year

Benefits:

Employee discount
Health insurance
Referral program

Work Location: Remote

Quick Apply

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Senior Help Desk & Network Administrator (Remote - U.S. Based)

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