Top 29 Web Analytics Analyst Jobs in Austin, TX

Associate Customer Success Operations Analyst
SurePoint Technologies Inc. —Austin, TX
- Hybrid work
- Research
- Mid-level
- SQL
- Health savings account
- Paid holidays
Quick Apply
11d
Web Analyst, Land.com - Austin, TX
CoStar Group —Austin, TX
- Full-time
- Mid-level
- Office
- SQL
- Employee stock purchase plan
- Health insurance
2d
Paid Search Specialist
Apogee Results —Austin, TX
- Email
- Computer Science
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Senior BI Analyst
RealWork Labs —Austin, TX
- $125,000 - $135,000 a year
- Full-time
- SQL
- Senior level
- Communication skills
- Dental insurance
- 401(k)
4d
Customer Engineer
Reltio —Austin, TX
- $77,000 - $142,000 a year
- Rotating shift
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
SEO Analyst
Apogee Results —Austin, TX
- Email
- Computer Science
- Marketing
- Mid-level
- Paid holidays
- Health insurance
UX/UI Designer
Cro Metrics —Austin, TX
- $45 - $85 an hour
- Full-time
- Remote
- JavaScript
- Senior level
- Leadership
- Health insurance
8d
Senior Data Analyst, Customer Growth
MNTN —Austin, TX
- Remote
- 5 years
- Mid-level
- SQL
Quick Apply
Experience Designer | Product & Conversation Design - Sr. Analyst
Accenture —Austin, TX
- $50,800 - $150,400 a year
- Full-time
- Bachelor's degree
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Senior Financial Analyst (Sales & Marketing)
WP Engine —Austin, TX
- $88,000 - $121,000 a year
- Full-time
- Remote
- 3 years
- Senior level
- Leadership
- Paid parental leave
- Health savings account
10d
Marketing and Member Insights Analyst
UFCU —Austin, TX
- Overtime
- Marketing
- Mid-level
- Office
Quick Apply
Staff Marketing Analytics - Austin,Texas
SolarWinds —Austin, TX
- 5 years
- Office
- SQL
Quick Apply
Director, Market Data & Analytics
Trend Micro —Austin, TX
- Full-time
- SQL
- US work authorization
- Senior level
- Wellness program
- Paid holidays
7d
Senior Data Analyst - Data Monitoring
MNTN —Austin, TX
- Remote
- 5 years
- SQL
- Analysis skills
Quick Apply
Data Engineering Team Lead
Health & Human Services Comm —Austin, TX
- $8,488.33 - $12,562.50 a month
- Online Application
- Computer science
- Azure
- Computer Science
- Health insurance
- Opportunities for advancement
Quick Apply
Machine Learning Engineer - Sr. Consultant Level
Visa Technology and Operations LLC —Austin, TX
- $152,200 - $243,700 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Java
- Wellness program
- Health savings account
Product Manager (Accounts)
Peak6 —Austin, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Health savings account
- Health insurance
Sr. Workday Application Architect - HCM, Worldwide Grocery Tech-Business Operations & Program Management
Amazon.com Services LLC —Austin, TX
- $135,500 - $183,300 a year
- Full-time
- 5 years
- SQL
- Mentoring
- AD&D insurance
- Health insurance
Senior Director, GTM Analytics & Growth Strategy
WP Engine —Austin, TX
- $192,000 - $264,000 a year
- Full-time
- Remote
- Finance
- SQL
- Bachelor's degree
- Health savings account
- Disability insurance
Software Engineer – Full Stack, Texas McCombs
University of Texas at Austin —Austin, TX
- $70,000 - $100,000 a year
- Weekends as needed
- Azure
- Computer Science
- Mid-level
- Retirement plan
3d

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Web Analytics Analyst jobs near Austin, TX

Associate Customer Success Operations Analyst

SurePoint Technologies Inc. -
Austin, TX

Quick Apply

Job Details

11 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Research

Full Job Description

About SurePoint

SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.

With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients.

Job Overview:

The Operations Analyst supports the Customer Success team's proactive, AI-enabled operating model. This position is responsible for using AI-assisted monitoring tools to track ticket health, identify at-risk accounts before issues escalate, maintain reporting dashboards, and surface data-driven insights to Customer Success Managers and leadership. The Operations Analyst plays a key role in helping the team anticipate customer needs and ensuring a high-quality customer experience.

This role reports to the Manager of Customer Success and is based in Austin, Texas, with a hybrid work schedule.

Responsibilities and Duties:

Uses AI-assisted monitoring tools to track activity and outcome metrics such as adoption/usage trends, response times, CSAT/NPS while identifying anomalies and at-risk tickets.
Assists in developing and refining early-warning indicators (e.g., sentiment shifts, repeat contacts, response delays) that support proactive intervention by the Customer Success team.
Escalates high-priority issues to appropriate team members, using AI-generated summaries to expedite context-sharing and handoffs.
Maintains and improves weekly reporting dashboards, utilizing AI tools to automate data collection and highlight trends requiring attention.
Partners with Customer Success Managers and support agents to ensure ticket data is accurate, complete, and structured for reliable AI analysis.
Analyzes recurring issues and root-cause patterns across tickets and presents proactive recommendations to the team.
Evaluates and recommends improvements to AI-assisted operational workflows.
Assists in documenting standard operating procedures that reflect the team's proactive, AI-supported operating model.
Supports ad hoc reporting and analysis requests from Customer Success leadership using AI-based tools.
Performs other projects as assigned.

Skills and Qualifications

1-3 years of prior internship, coursework, or project experience in business operations, data analytics, or customer experience
Hands-on experience using AI tools (e.g. ChatGPT, Claude, CoPilot) for research, drafting, or problem-solving
Demonstrated interest in and willingness to learn new AI tools as applied to operational work
Proficiency with spreadsheet applications such as Excel and Google Sheets
Organizational and time management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong written and verbal communication skills, including the ability to translate data and AI-generated output into clear, actionable recommendations
Willingness to learn quickly, adapt to change, and grow within the role
Ability to manage day-to-day responsibilities independently while knowing when to seek guidance
Problem-solving mindset with a proactive and solution-oriented approach

Preferred Skills and Qualifications

Basic SQL knowledge
Knowledge of the legal industry
Experience with a CRM or ticketing platform (e.g., Zendesk, Salesforce)
Familiarity with dashboard tools (e.g., Tableau, Looker, Power BI)

At SurePoint, we know our people are our greatest strength. That’s why we offer a comprehensive total rewards package – and we’re always evolving our benefits to support employee needs at every stage of life and career.

Benefits Include

Health Insurance (medical, dental, vision)
Flexible Spending Accounts
Life, Short-term and Long-term Disability Insurance (employer paid)
Health Savings Accounts
Wellbeing Benefits
401K (immediately vested, employer match
Paid Time Off (Flexible PTO, holidays)
Employee Assistance Program
Summer Flex Fridays

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, physical or mental disability, veteran status, medical condition, or any other classification protected by law.

Quick Apply

Refine Your Search

Web Analytics Analyst jobs in Austin, TX

Associate Customer Success Operations Analyst

Web Analyst, Land.com - Austin, TX

Paid Search Specialist

Senior BI Analyst

Customer Engineer

SEO Analyst

UX/UI Designer

Senior Data Analyst, Customer Growth

Experience Designer | Product & Conversation Design - Sr. Analyst

Senior Financial Analyst (Sales & Marketing)

Marketing and Member Insights Analyst

Staff Marketing Analytics - Austin,Texas

Director, Market Data & Analytics

Senior Data Analyst - Data Monitoring

Data Engineering Team Lead

Machine Learning Engineer - Sr. Consultant Level

Product Manager (Accounts)

Sr. Workday Application Architect - HCM, Worldwide Grocery Tech-Business Operations & Program Management

Senior Director, GTM Analytics & Growth Strategy

Software Engineer – Full Stack, Texas McCombs

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