Top 148 Web Content Administrator/developer Jobs

Customer Service Administrator
Software Technology Inc —Remote
- Remote
- 5 years
- Mid-level
- Analysis skills
Quick Apply
Web Developer [Must have AEM, ADA and WCAG 2.1 AA]
Software Technology Inc —Nashville, TN
- Computer science
- Computer Science
- Mid-level
Quick Apply
Lead Associate Principal, Adversarial Red Team
Options Clearing Corporation —Chicago, IL
- $142,900 - $228,800 a year
- Full-time
- Hybrid work
- 7 years
- Microsoft Excel
- Azure
- Health insurance
- Dental insurance
Associate Principal, Adversarial Red Team
Options Clearing Corporation —Chicago, IL
- $121,900 - $197,100 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
- Health insurance
- Dental insurance
Marketing / Customer Service Manager
Riggs Industries —Somerset, PA
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Sharepoint/M365 Engineer
Ledgent Technology —Denver, CO
- $45 - $55 an hour
- Full-time
- Mid-level
- Office
- Continuous improvement
Quick Apply
5d
REMOTE - Digital Accessibility Tester
Calance US —Hartford, CT
- $40 - $47 an hour
- Contract
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
1d
Web Developer
J5 Consulting —McLean, VA
- Full-time
- Mid-level
- Office
- SharePoint
- Health insurance
- Tuition reimbursement
Quick Apply
Manager, Web Content (Hybrid)
DePaul University —Chicago, IL
- $56,222 - $75,000 a year
- Full-time
- Background check
- Marketing
- Mid-level
- Paid holidays
- Health insurance
SR WEB UX DEVELOPER
Texas Southern University —Houston, TX
- $69,333.15 - $88,399.77 a year
- Full-time
- Computer science
- Computer Science
- Customer service
Web Content Administrator
Pathoras Old Boggart —Bethesda, MD
- Full-time
- Ability to walk for extended periods
- Research
- Office
Web Accessibility Specialist
University of Oregon —Eugene, OR
- $30.59 - $49.58 an hour
- Online Application
- Background check
- Computer Science
- Mid-level
- Health insurance
- Paid time off
Web Graphic Designer
Competitive Edge —Des Moines, IA
- Email
- Microsoft Excel
- Computer literacy
- Mid-level
Technical Writer
COMMUNITYFORCE INC —Ashburn, VA
- Full-time
- Research
- Mid-level
- Editing
Quick Apply
Marketing Operations Manager
Modern Family Law —California
- $120,000 - $130,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
FCCSC Communications & Media Relations Coordinator
Franklin County Community School Corporation —Brookville, IN
- $25 an hour
- Part-time
- Mid-level
- Organizational skills
- Communication skills
Quick Apply
Front End Web Developer (UL491)
University of Minnesota —Minneapolis, MN
- Online Application
- Background check
- Bachelor of Science
- Mid-level
Digital Platform Developer (Consultancy)
The New York Climate Exchange —Remote
- Part-time
- Mid-level
- US work authorization
8d
Web Content Developer - (Software Development Specialist 3)
State of Ohio - Behavioral Health —Columbus, OH
- $41.81 an hour
- Online Application
- Background check
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
3d
Digital Communications and Web Services
Kansas City, Kansas Public Schools —Kansas City, KS
- Full-time
- Microsoft Excel
- Marketing
- Mid-level

I want to receive the latest job alert for Web Content Administrator/developer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Web Content Administrator/developer jobs near

Customer Service Administrator

Software Technology Inc -
Remote

Quick Apply

Job Details

Qualifications

Bachelor's degree
Customer support

Full Job Description

Job Title: Customer Service Administrator

Location: REMOTE

Duration: 12+ Months

Minimum of a bachelor's degree in a related field, Strong customer service skills, Strong analytical skills, problem-solving skills, organizational skills. Duties and Responsibilities: Supporting the development of new products Improving the development of existing products Managing the launch of new products Conducting market research and analyzing industry trends Analyzing and documenting the product development process Leading internal and external audits of the products Building and maintaining customer relationships Resolving customer issues Collaborating with the development team and Product Manager

Customer Service Administrator

Is this you?

Do you want to understand a user's needs, and the ‘why' as well as the ‘what' of a support request?

Are you excited about finding results that meet client needs?

Do you naturally think logically, and can you explain difficult concepts to non-technical users?

Do you think outside of the box, want to understand the perspectives of others, and enjoy interpreting and validating data?

Can you effectively communicate with diverse audiences?

Can you manage multiple work streams across a vast and diverse enterprise with ease?

you fully engage with decision-makers, subject matter experts, and technical resources to promptly address issues and creatively find solutions to crucial needs.

If you answered an unequivocal ‘yes' to all of these, this role might be for you: We are seeking a detail-oriented and proactive Customer Service Administrator (CSA) to join our Digital Services Support Team (DSST).

This is much more than a help desk position.

CSA will support a high-functioning government team by serving as the point-person for new service requests from internal agencies, as well as help requests from external customers. You will guide the intake and ticketing processes for our daily submissions and own each request from initial query to successful completion of the task.

This role is responsible for:

Managing customer support requests
Answering incident tickets
Ensuring effective communication between customers (agencies and vendors) and our cross-functional development team.
You will play a vital role to help enhance customer satisfaction while supporting our digital products.

Key Responsibilities:

Customer Support:
Manage all customer inquiries via tickets, email, chat, and phone regarding digital products and services.
Provide timely and accurate information for all support requests to both clients and the digital service support team, escalating requests where appropriate and when necessary.
Manage workorder and incident tickets within ticketing system, triaging, routing and guiding tickets to the appropriate teams
Work with DSST business analyst, project manager to triage tickets and understand client needs.
Set expectations with clients throughout the support process.
Feedback Integration:
Gather, document, and analyze customer feedback related to digital support requests.
Collaborate with the digital support team to relay insights and suggestions for product improvements.
Gather and manage customer feedback to continually improve service and support delivery.
Documentation Management:
Maintain up-to-date records of customer interactions and resolutions.
Develop and update user guides, and other customer support documentation.
Cross-Functional Collaboration:
Work closely with UX/UI designers, developers, and product managers to ensure customer-centric design, functionality, accessibility and branding standards.
Participate in meetings to provide customer perspectives and influence product development.
Reporting and Analytics:
Assist in tracking key performance indicators (KPIs) related to customer service and satisfaction.
Prepare reports on customer service trends and feedback for management review.
Process Improvement:
Identify areas for improvement in customer service processes and digital product functionalities.
Collaborate with teams to implement solutions that enhance the customer experience.

Qualifications:

Education:
Bachelor's degree in business, communications, or a related field preferred
Experience with web development and other technology development
Experience:
5 years of experience in help desk or customer service and support within the technology space
Customer facing communication skills and ability to speak holistically on status of in-flight tickets
Can assess and prioritize tickets effectively and work cross-functionally to identify resolution steps and dependencies to ensure efficient resolution
Experience with project management methodologies: Agile, waterfall, scrum, kanban as needed
Experience in the public sector; Municipal, State, Federal government
Familiarity with digital products and services is a plus
Experience working within in diverse cross-functional teams
Comfort in blazing a path through an ambiguous work environment
Judgement in dealing effectively and diplomatically with all levels of government staff
Ability to maintain strict confidentiality
Skills:
Excellent verbal and written communication skills
Strong problem-solving abilities with attention to details
Strong organizational and multitasking abilities
Strong time management and ability to prioritize
Strong technical competency along with willingness and ability to learn new tools
Familiarity with component-based content management systems: Sitecore a bonus
Proficiency in Microsoft Office Suite
Experience with customer support tools: Helix, Footprints a plus
Experience with project management tools such as Jira, and Confluence
Ability to manage many support tickets concurrently across multiple channels

Quick Apply

Refine Your Search

Web Content Administrator/developer jobs

Customer Service Administrator

Web Developer [Must have AEM, ADA and WCAG 2.1 AA]

Lead Associate Principal, Adversarial Red Team

Associate Principal, Adversarial Red Team

Marketing / Customer Service Manager

Sharepoint/M365 Engineer

REMOTE - Digital Accessibility Tester

Web Developer

Manager, Web Content (Hybrid)

SR WEB UX DEVELOPER

Web Content Administrator

Web Accessibility Specialist

Web Graphic Designer

Technical Writer

Marketing Operations Manager

FCCSC Communications & Media Relations Coordinator

Front End Web Developer (UL491)

Digital Platform Developer (Consultancy)

Web Content Developer - (Software Development Specialist 3)

Digital Communications and Web Services

I want to receive the latest job alert for Web Content Administrator/developer

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected