Top 1062 Web Content Administrator Jobs

Customer Service Administrator
Software Technology Inc —Remote
- Remote
- 5 years
- Mid-level
- Analysis skills
Quick Apply
Web Magento Administrator
The Eastwood Company —Remote
- Full-time
- Remote
- Mid-level
- Analysis skills
- Scripting
- Health insurance
- Dental insurance
Quick Apply
SharePoint Administrator - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $96,569 - $130,651 a year
- SQL
- Bachelor's degree
- Travel
- Paid time off
- 401(k) matching
Elementary STEM and Art Teacher
Kenilworth Science and Technology Academy —Baton Rouge, LA
- From $55,000 a year
- Full-time
- School experience
- Classroom
- Computer science
- Disability insurance
- Health insurance
Quick Apply
1d
Senior GIS Solutions Engineer
Tepa LLC —Alexandria, VA
- $115,000 - $140,000 a year
- Full-time
- Background check
- Azure
- 8 years
- Health savings account
- Paid holidays
Quick Apply
5d
Senior GIS Solutions Engineer
Tepa LLC —Kansas City, MO
- $115,000 - $140,000 a year
- Full-time
- Background check
- Azure
- 8 years
- Health savings account
- Paid holidays
Quick Apply
5d
Web Developer [Must have AEM, ADA and WCAG 2.1 AA]
Software Technology Inc —Nashville, TN
- Computer science
- Computer Science
- Mid-level
Quick Apply
Marketing / Customer Service Manager
Riggs Industries —Somerset, PA
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Documentum D2
Sonsoft Inc —Salt Lake City, UT
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
Associate Principal, Adversarial Red Team
Options Clearing Corporation —Chicago, IL
- $121,900 - $197,100 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
- Health insurance
- Dental insurance
13d
Lead Associate Principal, Adversarial Red Team
Options Clearing Corporation —Chicago, IL
- $142,900 - $228,800 a year
- Full-time
- Hybrid work
- 7 years
- Microsoft Excel
- Azure
- Health insurance
- Dental insurance
13d
Sharepoint/M365 Engineer
Ledgent Technology —Denver, CO
- $45 - $55 an hour
- Full-time
- Mid-level
- Office
- Continuous improvement
Quick Apply
3d
Documentum D2
Sonsoft Inc —Overland Park, KS
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
Documentum
Sonsoft Inc —Salt Lake City, UT
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
Documentum D2 Consultant
Sonsoft Inc —Salt Lake City, UT
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
Documentum D2
Sonsoft Inc —Overland Park, KS
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
EHS COORDINATOR - 2ND SHIFT
JEFFERSON INDUSTRIES CORPORATION —West Jefferson, OH
- Full-time
- Computer literacy
- Bachelor of Science
- Basic math
- Paid holidays
- Disability insurance
Documentum D2
Sonsoft Inc —Salt Lake City, UT
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
Documentum D2 Architect
Sonsoft Inc —Salt Lake City, UT
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
Documentum Consulyamy (GC-USC)
Sonsoft Inc —Salt Lake City, UT
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply

I want to receive the latest job alert for Web Content Administrator

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Web Content Administrator jobs near

Web Administrator jobs in Remote

Elementary School Teacher jobs in Baton Rouge, LA

Solutions Engineer jobs in Kansas City, MO

Sharepoint Developer jobs in Denver, CO

Principal Red Team Operator jobs in Manassas, VA

Plant Operator jobs in Louisiana

American Red Cross jobs in Indiana

Sprinter Van Owner Operator jobs in Atlanta, GA

Forklift Operator jobs in Auburn, WA

System Administrator jobs in Omaha, NE

Administrator Assisted Living jobs in Alabama

Web Administrator jobs in Bethesda, MD

Web Administrator jobs in Baltimore, MD

Web Administrator jobs in Philadelphia, PA

Web Administrator jobs in Tampa, FL

Customer Service Manager jobs in Keller, TX

Customer Service Manager jobs in Manhattan, NY

Customer Service Manager jobs in Winchester, MA

Bottle Service jobs in Cincinnati, OH

Office Manager jobs in Orange County, CA

Customer Service Administrator

Software Technology Inc -
Remote

Quick Apply

Job Details

Qualifications

Bachelor's degree
Customer support

Full Job Description

Job Title: Customer Service Administrator

Location: REMOTE

Duration: 12+ Months

Minimum of a bachelor's degree in a related field, Strong customer service skills, Strong analytical skills, problem-solving skills, organizational skills. Duties and Responsibilities: Supporting the development of new products Improving the development of existing products Managing the launch of new products Conducting market research and analyzing industry trends Analyzing and documenting the product development process Leading internal and external audits of the products Building and maintaining customer relationships Resolving customer issues Collaborating with the development team and Product Manager

Customer Service Administrator

Is this you?

Do you want to understand a user's needs, and the ‘why' as well as the ‘what' of a support request?

Are you excited about finding results that meet client needs?

Do you naturally think logically, and can you explain difficult concepts to non-technical users?

Do you think outside of the box, want to understand the perspectives of others, and enjoy interpreting and validating data?

Can you effectively communicate with diverse audiences?

Can you manage multiple work streams across a vast and diverse enterprise with ease?

you fully engage with decision-makers, subject matter experts, and technical resources to promptly address issues and creatively find solutions to crucial needs.

If you answered an unequivocal ‘yes' to all of these, this role might be for you: We are seeking a detail-oriented and proactive Customer Service Administrator (CSA) to join our Digital Services Support Team (DSST).

This is much more than a help desk position.

CSA will support a high-functioning government team by serving as the point-person for new service requests from internal agencies, as well as help requests from external customers. You will guide the intake and ticketing processes for our daily submissions and own each request from initial query to successful completion of the task.

This role is responsible for:

Managing customer support requests
Answering incident tickets
Ensuring effective communication between customers (agencies and vendors) and our cross-functional development team.
You will play a vital role to help enhance customer satisfaction while supporting our digital products.

Key Responsibilities:

Customer Support:
Manage all customer inquiries via tickets, email, chat, and phone regarding digital products and services.
Provide timely and accurate information for all support requests to both clients and the digital service support team, escalating requests where appropriate and when necessary.
Manage workorder and incident tickets within ticketing system, triaging, routing and guiding tickets to the appropriate teams
Work with DSST business analyst, project manager to triage tickets and understand client needs.
Set expectations with clients throughout the support process.
Feedback Integration:
Gather, document, and analyze customer feedback related to digital support requests.
Collaborate with the digital support team to relay insights and suggestions for product improvements.
Gather and manage customer feedback to continually improve service and support delivery.
Documentation Management:
Maintain up-to-date records of customer interactions and resolutions.
Develop and update user guides, and other customer support documentation.
Cross-Functional Collaboration:
Work closely with UX/UI designers, developers, and product managers to ensure customer-centric design, functionality, accessibility and branding standards.
Participate in meetings to provide customer perspectives and influence product development.
Reporting and Analytics:
Assist in tracking key performance indicators (KPIs) related to customer service and satisfaction.
Prepare reports on customer service trends and feedback for management review.
Process Improvement:
Identify areas for improvement in customer service processes and digital product functionalities.
Collaborate with teams to implement solutions that enhance the customer experience.

Qualifications:

Education:
Bachelor's degree in business, communications, or a related field preferred
Experience with web development and other technology development
Experience:
5 years of experience in help desk or customer service and support within the technology space
Customer facing communication skills and ability to speak holistically on status of in-flight tickets
Can assess and prioritize tickets effectively and work cross-functionally to identify resolution steps and dependencies to ensure efficient resolution
Experience with project management methodologies: Agile, waterfall, scrum, kanban as needed
Experience in the public sector; Municipal, State, Federal government
Familiarity with digital products and services is a plus
Experience working within in diverse cross-functional teams
Comfort in blazing a path through an ambiguous work environment
Judgement in dealing effectively and diplomatically with all levels of government staff
Ability to maintain strict confidentiality
Skills:
Excellent verbal and written communication skills
Strong problem-solving abilities with attention to details
Strong organizational and multitasking abilities
Strong time management and ability to prioritize
Strong technical competency along with willingness and ability to learn new tools
Familiarity with component-based content management systems: Sitecore a bonus
Proficiency in Microsoft Office Suite
Experience with customer support tools: Helix, Footprints a plus
Experience with project management tools such as Jira, and Confluence
Ability to manage many support tickets concurrently across multiple channels

Quick Apply

Refine Your Search

Web Content Administrator jobs

Customer Service Administrator

Web Magento Administrator

SharePoint Administrator - TS/SCI with Polygraph

Elementary STEM and Art Teacher

Senior GIS Solutions Engineer

Senior GIS Solutions Engineer

Web Developer [Must have AEM, ADA and WCAG 2.1 AA]

Marketing / Customer Service Manager

Documentum D2

Associate Principal, Adversarial Red Team

Lead Associate Principal, Adversarial Red Team

Sharepoint/M365 Engineer

Documentum D2

Documentum

Documentum D2 Consultant

Documentum D2

EHS COORDINATOR - 2ND SHIFT

Documentum D2

Documentum D2 Architect

Documentum Consulyamy (GC-USC)

I want to receive the latest job alert for Web Content Administrator

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected