Technical Support Representative - Remote
BigCommerce —Remote
- $19 - $21 an hour
- Weekends as needed
- Remote
- Mid-level
- Communication skills
- HTML
Product Support Specialist
Dutchie —Remote
- $24.04 an hour
- Weekends as needed
- Remote
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Customer Support Associate
Zinier —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply
Email & Web Specialist
RSA Conference —Remote
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- 3 years
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
Web Developer
WorldPantry.com —Remote
- $33.65 - $48.08 an hour
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Physical Therapist Case Manager: Home Health
21st Century Home Health Services Inc. —Napa, CA
- $120,000 - $135,000 a year
- Choose your own hours
- CPR Certification
- Computer literacy
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
Registered Nurse – Community Services (Licensed Practitioner of the Healing Arts)
Brien Center for Mental Health —Pittsfield, MA
- $35.12 - $40.21 an hour
- Weekends as needed
- RN License
- Word processing
- Licensed Clinical Social Worker
Physician - Internal Medicine
Loyal Source Government Services —El Paso, TX
- $200 an hour
- Full-time
- CPR Certification
- Medicine
- Microsoft Excel
Quick Apply
RN Supervisor - Cardiovascular ICU - Kings Hwy
Ochsner LSU Health Shreveport —Shreveport, LA
- Full-time
- Nursing
- Anatomy knowledge
- RN License
- Health insurance
- Dental insurance
Quick Apply
Associate Dentist
Hospitality Dental Group —Rancho Mirage, CA
- $150,000 - $300,000 a year
- Full-time
- CPR Certification
- Dental office
- Doctoral degree
- Profit sharing
Quick Apply
Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Licensed Veterinary Technician
Catskill Veterinary Services, PLLC —Rock Hill, NY
- $23 - $32 an hour
- Part-time
- Computer literacy
- Mid-level
- Operating room
- Paid holidays
- Health insurance
Quick Apply
Optometrist – VA Disability Evaluations
Frontera Search Partners —Idaho Falls, ID
- $1,300 - $1,400 a day
- Full-time
- Private practice
- Computer literacy
- Mid-level
Quick Apply
14d
Heavy Duty Truck Salesperson
Nuss Truck & Equipment —Rochester, MN
- $25,000 - $40,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Ophthalmologist – VA Disability Evaluations
Frontera Search Partners —Idaho Falls, ID
- $1,300 - $1,400 a day
- Full-time
- Private practice
- Medicine
- Computer literacy
Quick Apply
14d
RN Supervisor - MICU - Monroe
Ochsner LSU Health - Monroe Medical Center —Monroe, LA
- Full-time
- Nursing
- Anatomy knowledge
- Patient monitoring
- Health savings account
- Health insurance
Quick Apply
Physical Therapist-Inpatient - Physical Therapy - Kings Hwy
Ochsner LSU Health Shreveport —Shreveport, LA
- Full-time
- Hospital
- BLS Certification
- Physical & Rehabilitation Medicine
- Continuing education credits
- Relocation assistance
Quick Apply
RN Supervisor - Emergency Medicine - Monroe
Ochsner LSU Health - Monroe Medical Center —Monroe, LA
- Full-time
- Nursing
- RN License
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse
The Community Health Clinic —Shipshewana, IN
- From $30 an hour
- Email
- Background check
- Nursing
- Vital signs
- Health insurance
- Dental insurance
Quick Apply
Care Manager Registered Nurse
Monogram Health Inc —Dalton, GA
- Weekends as needed
- Hybrid work
- Nursing
- Vital signs
- RN License
- Paid holidays
- Health insurance
Quick Apply

I want to receive the latest job alert for Web Support Person

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Web Support Person jobs near

Technical Support Representative - Remote

BigCommerce
Remote

Apply Now

Job Details

Full-time
$19 - $21 an hour

Qualifications

Post-sales product instruction
Customer training
Client onboarding
Email customer support
Technical support via phone
CSS
Account maintenance
Phone communication
Standard Operating Procedures (SOPs) implementation
Account troubleshooting
Data structures
De-escalation techniques
Conflict de-escalation
Mid-level
E-commerce
Financial issue resolution
Customer engagement
Customer issue escalation
Billing issue inquiries
Customer satisfaction improvement
Technical support via email
Standard operating procedures (SOPs)
Communication skills
jQuery
HTML
Standard operating procedures drafting

Full Job Description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

What You'll Do:

Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
Communicate with the management team and developers to improve product functionality and resolve issues
Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
Assist customers with common billing, invoice, and account issues
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization

Who You Are:

A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence
Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred

Additional Requirements:

We have a variety of schedules available and will include evenings, weekends, and holidays

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities .

#LI-KE1

#LI-REMOTE

(Pay Transparency Range - $19.00 - $21.00)

The exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce will never:

require payment of recruitment fees from candidates;
request personally identifiable information through unsanctioned websites or applications;
attempt to solicit money from you as part of the hiring process or as part of an employment offer;
solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

Apply Now

Refine Your Search

Web Support Person jobs

Technical Support Representative - Remote

Product Support Specialist

Customer Support Associate

Email & Web Specialist

Web Developer

Physical Therapist Case Manager: Home Health

Registered Nurse – Community Services (Licensed Practitioner of the Healing Arts)

Physician - Internal Medicine

RN Supervisor - Cardiovascular ICU - Kings Hwy

Associate Dentist

Enterprise Imaging Informatics Supervisor

Licensed Veterinary Technician

Optometrist – VA Disability Evaluations

Heavy Duty Truck Salesperson

Ophthalmologist – VA Disability Evaluations

RN Supervisor - MICU - Monroe

Physical Therapist-Inpatient - Physical Therapy - Kings Hwy

RN Supervisor - Emergency Medicine - Monroe

Registered Nurse

Care Manager Registered Nurse

I want to receive the latest job alert for Web Support Person

Related Searches

Explore jobs in more locations

Welcome to the Agentic Commerce Era

Inclusion and Belonging

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Job Seeker Tools

Employer Tools

Browse

Stay Connected