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Warranty Administrator

Salem Leasing -
Winston-Salem, NC

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Job Details

Full-time

Qualifications

Computer operation
Microsoft Outlook
Spreadsheets
Writing skills
Administrative experience

Full Job Description

Supports the VP of Warranty and warranty department in a fast-paced environment with processing warranty claims for repairs on heavy duty trucks and trailers.

Primary responsibilities:

Data Entry - File web-based warranty claims and policies through multiple manufacturer software systems for 40+ shop locations
Determine warranty coverage, submit, and track until completion.

Other:

Process and distribute all factory campaigns and recall customer notifications. Provide repair shops with the affected units and proper repair procedures required. File claims and report recall completion to manufacturer
Pull Warranty part return shipping reports and coordinate part shipping with each shop location
All other duties as assigned

Education, Experience, Skills, and Abilities Required for Consideration as a Candidate:

Minimum 1-2 years administrative experience
Warranty experience and mechanical knowledge is a plus but not required
Computer literacy with strong proficiency in Outlook, MS Office Suite (Excel, Word)
Excellent communication skills, including writing, verbal, and listening
Strong attention to detail and follow-through
Exceptional time management and organizational skills
Motivated self-starter with the ability to be resourceful
Must be able to work in a team environment, with limited supervision

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