Top 6754 Whatever they Needed... Jobs

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Care Coordinator

Pyx Health Inc -
Remote

Apply Now

Job Details

Full-time
From $20 an hour

Qualifications

Computer operation
Spanish
Phone communication
English
Computer skills

Full Job Description

The Care Coordinator provides direct support to our members through inbound and outbound calls. They can manage crisis situations and are familiar with community resources. They are comfortable engaging with a wide variety of individuals, are flexible and have the skill to provide needed services over the phone.

The keys to success are:

We Hear You Smiling. You answer the phone with a smile, ready to handle whatever the
customer needs.
Speed. You are a quick starter and can jump into new environments without much ramp up.
Calm Under Pressure. You leverage your array of talents by calmly defusing difficult
situations and speaking with customers that are looking for a trusted friend.
Operational Detail. You understand the importance of following a process and checking
your work to ensure it is complete and correct.
Compassion. You show a high level of empathy for all members coming from a variety of
backgrounds.

Work Hours: This is a full-time, hourly non-exempt position requiring flexibility, including evenings and weekends.

KEY RESPONSIBILITIES

Use empathic responsive services over the phone to serve Pyx Health members.
Connect users to their community and resources that will help them feel healthier.
Provide friendly, empathetic and engaging phone line support for those who desire an authentic human connection to support them in their recovery.
Assist individuals who call because they may be experiencing loneliness, isolation, fear, lack of support and/or lack of resources.
Promote exceptional customer experience with individuals and families.
Empathize with and encourage our users who are on a healthcare journey.
Gather user feedback and disseminate amongst the team.
Connect with the caller's issues while inspiring hope.
Offer support, not solutions.
Meet established call volume quotas daily.
Meet personal/team qualitative and quantitative targets.

SKILLS AND KNOWLEDGE

Behavioral Health Technician qualified
Case Management experience
Behavioral Health experience and knowledge
Must have excellent customer service, interpersonal, and oral/written communication skills
and professional demeanor.
Must work collaboratively with other members of the team, pay high attention to details, and demonstrate the ability to flex quickly and effectively between tasks.
Must be computer literate and possess strong problem-solving skills.
Ability to use tack and diplomacy appropriate to situation.
Exhibits cultural competency and demonstrates a strong ability to work well with a diverse group of individuals.
Demonstrates strong interpersonal skills and the ability to work independently; and mastery of time-management and work accuracy despite multi-faceted task, fragmented
assignments, and frequent interruptions.

Required Skills

Bi-lingual: Fluent in Spanish and English (verbal and written) preferred
College Degree: Associate, Bachelor or Master -OR-
Prior experience in behavioral health, mental health, substance abuse, social work, or case management fields

Apply Now

Refine Your Search

Whatever they Needed... jobs

Care Coordinator

Ecomm Photo Editor - South America, Contract

LIDAR Analyst/GIS

Call Center Assistant

Office Coordinator

Office Coordinator

Copywriter

Cash Payment Approver

Teacher Assistant

Student Sales Coordinator

Crew Members Needed - We have a FREE Diploma or Degree just for you!

Part Time Statistician

Office Assistant

High School Teacher

Entry Level Receptionist

Art Fabricator

Data Entry clerk

Influencer Marketing Manager

Legal Document Reviewer

Lab Technician

I want to receive the latest job alert for Whatever they Needed...

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