Amazon's Worldwide Grocery Stores Tech (WWGST) team is hiring a Systems Administrator/Engineer to join our POS Infrastructure (POSInfra) team in Austin, TX. You'll manage production deployments, build automation, and maintain monitoring systems that keep checkout running reliably across hundreds of stores. You'll be part of a team migrating an entire fleet from Windows to Linux, building the operational tooling and processes for a modern, modular platform.
This isn't traditional desktop support. You'll automate at scale, own production systems, and directly impact millions of customer transactions weekly.
Key job responsibilities
- Manage and execute production software deployments for store devices (POS, SCO, servers, peripherals).
- Perform strong root cause analysis on production incidents and device failures, identifying systemic issues and driving permanent fixes.
- Develop infrastructure automation using Python, Ansible, and shell scripting.
- Build observability solutions: dashboards, alerting, and health monitoring for fleet-wide device management.
- Administer lab and test farm environments for pre-production validation.
- Support platform migration from Windows to Linux across thousands of devices.
- Participate in on-call rotation for production deployment and device issues.
- Collaborate with software development teams on operational readiness for new releases.
A day in the life
Your day begins with a review of monitoring dashboards to assess overnight deployment health across 500+ stores. Throughout the day you troubleshoot device issues via remote access, image lab equipment for QA testing, build automation to eliminate manual processes, and validate stores are ready for upcoming hardware refreshes. When something breaks in production, you diagnose root cause, trigger rollbacks, and improve monitoring to prevent recurrence. You work across operating systems, deployment tooling, automation scripting, and physical retail hardware. No two days are identical but your work always directly impacts whether stores can serve customers.
About the team
POS Infrastructure is a small, high-impact team within Retail Infrastructure Services (RIS) that owns the retail infrastructure layer for every Whole Foods Market and Amazon grocery stores. We manage the servers, registers, self-checkouts, and device infrastructure that powers tens of thousands of checkout transactions daily across 500+ locations and growing. We're currently executing the largest platform transformation in a decade, migrating from legacy systems to a modern Linux-based architecture. The team values automation over manual work, proactive monitoring over reactive firefighting, and building systems that let stores focus on customers.
- Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
- 4+ years of Linux experience
- 4+ years of systems engineering experience
- 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
- Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent
- Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
- Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
- Experience working in 24/7 production environment
- Experience in automation or monitoring frameworks, deployment or development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, AUSTIN - 104,500.00 - 160,000.00 USD annually
