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SERVICE ADVISOR - WINNER HYUNDAI

WINNER FORD/HYUNDAI DOVER -
Dover, DE

Quick Apply

Job Details

Full-time
$40,000 - $60,000 a year

Qualifications

Service writing
Customer communication
Customer relationship building
Automobile maintenance requirements
Automotive customer education
Managing clients in a customer support role
Experience working in the automotive repair industry
Customer engagement
Customer relationship management
Individual consumer customer service
Dealership experience

Full Job Description

Service Advisor

Winner Ford / Hyundai | Dover, DE

Deliver Exceptional Service. Build Lasting Relationships. Grow Your Career.

Winner Ford / Hyundai is looking for an experienced Service Advisor who thrives in a fast-paced dealership environment and enjoys helping customers while working alongside an elite team of certified technicians.

If you're organized, customer-focused, and ready to build a long-term career with a dealership that invests in its people and technology, we'd love to meet you.

WHERE YOU WIN

At Winner Ford / Hyundai, we're committed to delivering an outstanding customer experience—and that starts with hiring exceptional people. If you're looking for a dealership that offers modern facilities, industry-leading support, performance incentives, and opportunities to grow your career, Winner Ford / Hyundai is the place for you.

State-of-the-Art Facility

Temperature-controlled shop
Latest diagnostic equipment and technology
Work alongside fully certified manufacturer-trained technicians

Earn More

Competitive compensation
Performance-based bonus opportunities
Manufacturer incentive and bonus programs

Work-Life Balance

We believe great employees perform their best when they have the time to enjoy life outside of work. Our scheduling and team approach support a healthy work-life balance.

Career Growth

Ongoing manufacturer training
Professional development opportunities
Supportive leadership invested in your long-term success

Family Culture

At Winner Automotive, you'll become part of a team that values respect, collaboration, and integrity. We work together, support one another, and celebrate success as a team.

THE DAY TO DAY

Customer Experience & Relationship Management

Serve as the primary point of contact for customers throughout the entire service experience.
Build trust by listening to customer concerns and communicating repair recommendations clearly and professionally.
Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up.
Manage customer expectations while providing accurate updates on repair progress and timelines.
Recommend maintenance and repair services that protect the customer's investment and ensure vehicle safety.

Service Coordination & Operations

Create accurate repair orders by gathering customer concerns and diagnostic information.
Coordinate with our fully certified manufacturer technicians to ensure efficient diagnosis and timely repairs.
Schedule appointments, monitor repair status, and communicate updates throughout the repair process.
Review estimates, warranty coverage, and service contracts with customers.
Work closely with Parts and Service teams to maintain an efficient workflow.

Organization & Continuous Improvement

Manage multiple repair orders while maintaining exceptional attention to detail.
Document customer concerns and technician recommendations accurately.
Stay current on Ford and Hyundai products, repair procedures, and manufacturer programs.
Support dealership goals by maintaining high customer satisfaction and retention.

THE RIGHT FIT

Experience Required

Minimum one (1) year of Service Advisor experience in a franchise automotive dealership is required.
Previous sales experience or customer-facing experience is strongly preferred.
Experience using Xtime and Dealertrack is a plus.

Customer Service Excellence

Proven ability to build relationships, earn customer trust, and create exceptional service experiences.
Professional communication skills with the ability to explain technical information in a customer-friendly manner.
Comfortable managing difficult conversations while maintaining a positive attitude.

Organization & Productivity

Strong multitasking, organization, and time management skills.
Ability to prioritize multiple repair orders in a fast-paced dealership environment.
Detail-oriented with accurate documentation and follow-through.

Automotive Knowledge

Understanding of automotive maintenance and repair processes.
Ability to confidently discuss maintenance recommendations, warranties, estimates, and repair timelines with customers.

Apply today and discover why talented Service Advisors choose to build their careers with Winner Automotive.

Quick Apply

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