Top 9153 Workforce Analyst Jobs

Workforce Management Analyst
American Logistics, LLC —Remote
- From $70,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
5d
Workforce Analyst
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- Full-time
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Workforce & Talent Insights Analyst
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Wisemen Multimedia, LLC —Remote
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Workforce Management Analyst I
Moda Health —Portland, OR
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- Overtime
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Sr. Business Analyst - Workforce Management & HCM
Bealls-Inc. —Bradenton, FL
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Kearney Junior Analyst 2026 (MNL)
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CES Workforce Management Analyst
AmeriGas Propane, Inc. —Brooklyn Heights, OH
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HR Analyst
Principal Software —Austin, TX
- Contract
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Ops Analyst Workforce Management
Dollar Tree —Chesapeake, VA
- $70,000 - $80,000 a year
- Full-time
- System design
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Separation - Sr Workforce Management Analyst
McKesson —Clear Brook, VA
- $85,500 - $142,500 a year
- 5 years
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Workforce Management Forecasting Analyst
Teleperformance —Warren, MI
- $30 - $35 an hour
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Data Operations Analyst
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Workforce Insights Analyst
NCTCOG —Arlington, TX
- $59,493.45 - $77,000.00 a year
- Full-time
- Background check
- Pass drug screening
- Research
- Dental insurance
- Tuition reimbursement

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Workforce Management Analyst

American Logistics, LLC -
Remote

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Job Details

Full-time
From $70,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Performance dashboard reports
Dashboard development
Data visualization software proficiency
Automation
Resource planning methods
Staff scheduling
Business intelligence report generation
Dashboard creation support
Team scheduling
Metrics Reporting
Demand forecasting analysis
Analysis skills
Driver's License
Business intelligence tools
Bachelor's degree
Schedule creation
Data-driven problem-solving
Workforce management
Critical thinking
Data analytics technologies
Analytics

Full Job Description

Move members. Move numbers.

American Logistics helps Medicaid and Medicare members access the health care they need through thoughtful, dependable transportation coordination. Our Workforce Management Analyst owns the forecasting and scheduling that make it possible to connect with one of our caring representatives 24 hours a day, 7 days a week, and does it in a way that keeps our staffing efficient and our operation sustainable.

American Logistics Brand Values:

The American Logistics core values reflect our team’s commitment to honesty, innovation, and dedication. Ideal job candidates exemplify these qualities throughout their personal and professional lives:

Be Genuine

Strive to say and do the right thing. Stay humble, be forthright and honest in your interactions.

Put People First

Care for individuals more than processes or profit. Create solutions and provide experiences that improve lives.

Foster Transparency

We build our brand on trust. Acknowledge successes and accept responsibility for shortcomings and work towards solutions.

Stay Relevant

Learn, progress and innovate. Continue to forge thought leadership through a changing landscape.

Maintain Tenacity

Be diligent and determined. Relentless dedication to performance, execution and accountability.

Teamwork

Leverage partnership. When people of goodwill labor cooperatively in a honest and dedicated way, there is no end to what can be accomplished.

What You'll Own

You'll be the WFM engine for our Member Experience organization:

Staffing for a contact center of 400 agents across four internal teams and outsourced (BPO) contact center teams.
Forecast and staff for inbound/outbound member interactions (calls and chat)
Cover service delivery across five time zones and multiple health plan clients
Primary platform: NICE CXOne (WFM, Quality, call metrics, and reporting)
Work cross-functionally with Operations, HR, and client-facing teams

Key Responsibilities

Build accurate short- and long-term volume and workload forecasts using historical data and business intelligence.
Determine optimal staffing levels across intervals, days, weeks, and channels (voice and chat).
Leverage BPO resources to support internal staff and optimize staffing costs.
Design schedules that balance service level targets with cost discipline.
Monitor actual vs. forecasted demand in real time and partner with HR on staffing adjustments.
Track agent schedule adherence and report performance to leadership.
Manage time-off requests to preserve coverage.
Analyze adherence, occupancy, utilization, and other key WFM metrics.
Model the ROI of workforce optimization initiatives.
Translate contractual SLA requirements into staffing decisions.
Identify inefficiencies and recommend operational enhancements.
Present findings and recommendations clearly to operational leaders and executives.

Competencies:

Understanding of forecasting models, regression analysis, and statistical methods.
Ability to extract, manipulate, and analyze large datasets.
Strong analytical and problem-solving abilities.
Attention to detail and accuracy.
Ability to work with all levels of employees.
Communication skills for cross-functional collaboration.
Ability to work under pressure and manage multiple competing priorities.
Critical thinking and continuous improvement mindset.

Required Education & Experience:

2+ years of experience in analytics-related role.
Hands-on experience using a WFM platform (NICE, Verint, Genesys, or comparable) for forecasting, scheduling, and capacity planning.
Advanced Excel skills and familiarity with BI tools including Tableau, Power BI or similar.
Strong written and verbal communication skills that help to translate data into decisions.
Experience creating automated reports and dashboards.
Valid US Driver’s License.
Bachelor's Degree in Business Administration, Analytics, Statistics or equivalent experience.

Preferred Qualifications

Experience managing workforce plans across a mix of in-house and outsourced (BPO) contact center teams.
Regression or other statistical modeling experience.
BI dashboarding in Power BI, Tableau, or similar.
Data querying experience.
Prior scheduling or capacity planning ownership in a contact center.
Healthcare, Medicaid/managed care, or NEMT industry experience.

Pay:

Starting pay is $70,000 annually depending on experience, with potential for future pay increases based on job performance.

Benefits:

Health insurance
Dental insurance
Vision insurance
Flexible Spending - Health & Dependent Care
Company Paid life insurance
Retirement plan
Signing bonus
Paid time off
Work from home
Flexible schedule

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Application Question(s):

Please detail your experience with Verint, NICE WFM or Genesys Management systems.
Please share why you feel you would be a great fit for the Workforce Management Analyst position.

Education:

Bachelor's (Required)

Experience:

Analytics: 2 years (Required)

Work Location: Remote

Quick Apply

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