Top 300 Workforce Management Analyst Jobs

Workforce Management Analyst
Cohere Health —Boston, MA
- $55,000 - $75,000 a year
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
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Wellpath —Franklin, TN
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Northrop Grumman —Palmdale, CA
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10d
Principal/Sr. Principal Business Process Analyst
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- 3 years
- Paid holidays
- Disability insurance
10d

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Workforce Management Analyst

Cohere Health -
Boston, MA

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Job Details

$55,000 - $75,000 a year

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Performance monitoring
Data visualization software proficiency
Resource allocation (project management tasks)
Call center experience
Staff scheduling
Presentations for conferences or internal meetings
Team scheduling
Metrics Reporting
Reporting and dashboarding tools
Headcount forecasting
Capacity planning
Business operations
Cross-functional collaboration
Data visualization projects
Data-driven decision making
Call center management
Cross-functional communication
Strategic workforce planning

Full Job Description

Opportunity Overview:

The Workforce Management Analyst is a key member of the Business Planning & Workforce Management team, responsible for optimizing workforce performance across service and clinical operations. Leveraging workforce management tools, forecasting, and data analysis, this role supports short-term planning, staffing decisions, resource allocation, and operational agility to ensure consistent service delivery.

This role manages intraday operations across Intake and Clinical RN teams, monitoring volume, productivity, staffing, scheduling, and queue performance. You will deliver performance reporting, identify key drivers and trends, uncover opportunities for process improvement and automation, and provide actionable insights to support operational and strategic decision-making in a fast-paced, high-growth environment.

What you'll do:

Monitor staffing levels and notify leadership of variances to ensure optimal service levels
Forecast staffing needs based on activity and volume
Partner with leaders to track and plan for meetings, trainings, and other non-production hours
Lead daily meetings with call center management to review trends and performance impacts
Recommend and manage overtime or voluntary time off when needed
Track and analyze function and agent-level performance using multiple data sources
Report on historical data and trends to identify risks and opportunities
Support process improvements and assist in creating process flows
Prepare clear, high-quality presentations for leadership

What you'll need:

2–3 years of experience with workforce management platforms (e.g., NICE IEX, Verint, Genesys WFM) supporting forecasting, scheduling, intraday management, and workforce optimization
Experience with call center and back-office operations required
Healthcare or utilization management experience is a plus
Advanced proficiency in Microsoft Excel and/or Google Sheets, including custom modeling, reporting, and data visualization required
Salesforce experience is a plus
Experience analyzing productivity and operational performance metrics to identify trends, risks, opportunities, and actionable insights
Strong understanding of forecasting and workforce planning concepts, including staffing and resource recommendations
Excellent communication and presentation skills with the ability to collaborate across cross-functional teams
Highly organized, analytical, and adaptable, with the ability to thrive in a fast-paced, high-growth environment
Bachelor's degree in Business, Mathematics, Computer Science, or a related field preferred

Pay & Perks:

Fully remote opportunity with about 5% travel

Medical, dental, vision, life, disability insurance, and Employee Assistance Program

401K retirement plan with company match; flexible spending and health savings account

️ Up to 184 hours (23 days) of PTO per year + company holidays

Up to 14 weeks of paid parental leave

Pet insurance

The salary range for this position is $55,000 to $75,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: AK, CA, CO, HI, NY, or WA.

Interview Process*:

Connect with Talent Acquisition for a Preliminary Phone Screening

Take Home Exercise

Meet your Hiring Manager!

Team Interview

Leadership Interview

Subject to change

About Cohere Health:

Cohere Health's clinical intelligence platform and agentic AI-powered solutions connect health plans' strategic goals and providers' needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, we've further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we're creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health's innovations continue to receive industry wide recognition. We've been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can't wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.

#LI-Remote

#BI-Remote

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