Top 260 Workforce Management Analyst Jobs

Operations Analyst
Russell Cellular- Authorized Verizon Dealer —Springfield, MO
- $18 an hour
- Full-time
- Mid-level
- Continuous improvement
- In-person
- Paid holidays
- Health insurance
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Onsite Call Center Real-Time Analyst
Qualfon —Casselberry, FL
- $20 an hour
- Full-time
- Background check
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
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13d
Workforce Management Realtime Analyst
Teleperformance USA —McAllen, TX
- Word processing
- Mid-level
- Military encouraged
- Health insurance
- Dental insurance
6d
Workforce Management Realtime Analyst
Teleperformance USA —Brownsville, TX
- Word processing
- Mid-level
- Military encouraged
- Health insurance
- Dental insurance
1d
UKG Functional Analyst III
RWJBarnabas Health Corporate Services —Oceanport, NJ
- $110,681 - $156,337 a year
- Day shift
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Paid parental leave
- Paid holidays
Workforce Analyst
HopeLink Behavioral Health —Oakton, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Administrative experience
- Analysis skills
- 403(b) matching
- Paid holidays
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Workforce Management Analyst I
Moda Health —Portland, OR
- $23.34 - $26.26 an hour
- Overtime
- Hybrid work
- Microsoft Word
- Basic math
- High school diploma or GED
- Paid holidays
- Health insurance
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Ops Analyst Workforce Management
Dollar Tree —Chesapeake, VA
- $70,000 - $80,000 a year
- Full-time
- System design
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Analyst Workforce Management Systems
Tyson Foods —Springdale, AR
- Full-time
- Background check
- Mid-level
- 3 years
- Dental insurance
- 401(k)
Workforce Analyst
AAA Minneapolis —Minneapolis, MN
- $28.85 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Work from home
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Workforce Business Planning Analyst
SPECTRUM —Stamford, CT
- $73,200 - $117,200 a year
- Hybrid work
- Mid-level
- Office
- Residential
- Work from home
- Opportunities for advancement
Planning Analyst, Workforce Management
Whatnot —New York, NY
- $100,000 - $115,000 a year
- Full-time
- Mid-level
- SQL
- 4 years
- Paid parental leave
- Health insurance
Workforce Operations Analyst (Contract)
Current —New York, NY
- $50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
Quick Apply
6d
Sr. Workforce Management Systems Analyst - Alvaria WFM
Wisemen Multimedia, LLC —Remote
- Full-time
- Remote
- Research
- Finance
- 8 years
Quick Apply
Workforce Management Real-Time Analyst
Emovis US, Inc. —Orlando, FL
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Flexible schedule
Quick Apply
Business Analyst – Workforce Analytics
Driven Brands —Charlotte, NC
- $51,300 - $91,600 a year
- Full-time
- Remote
- Mid-level
- SQL
- Bachelor's degree
- Paid holidays
- Health insurance
7d
HRIS Analyst - UKG Workforce Management
Mom's Meals —Ankeny, IA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Access
- Health savings account
- Paid holidays
Quick Apply
Workforce Management Analyst
Cohere Health —Boston, MA
- $55,000 - $75,000 a year
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Sr Analyst Workforce Management
Advantage Solutions —St. Louis, MO
- $77,500 - $100,800 a year
- Full-time
- Office
- 8 years
- SQL
CES Workforce Management Analyst
AmeriGas Propane, Inc. —Brooklyn Heights, OH
- $75,000 a year
- Hybrid work
- Pass drug screening
- Mid-level
- Residential
- Health savings account
- Paid holidays

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Operations Analyst

Russell Cellular- Authorized Verizon Dealer -
Springfield, MO

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Job Details

Full-time
$18 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Paid sick time

Qualifications

Sales management systems support
Operational analysis
Google Sheets
Sales analytics & reporting tools
Sales workflow optimization
Workflow management (operations management method)
Sales analysis
Conversion rates analysis
Employee engagement program (employee development activity)
Employee engagement strategy
Operations transformation
Equipment troubleshooting
Mid-level
Incident Escalation
Sales data analysis
Sales conversion rate (success metric)
Sales performance monitoring (sales process improvement strategies)
Sales quoting
Data management
Continuous improvement
Issue tracking
Lead Tracking
Systems & applications support
Corporate event planning
Employee engagement
AI-driven automation
Workforce management
Cross-functional collaboration
Equipment inventory management
Escalation handling

Full Job Description

Why Russell Cellular?

Pay for this position is $18.00/hr.

Health, dental, vision, and life insurance as well as paid sick days and company holidays
Employer-matched 401K after 1 year
Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
Employee Assistance Programs
750+ locations in 43 states employing 2,600+ employees
Verizon Sales discounts, sales contests, and incentives
Opportunity for growth and advancement through training
Community involvement opportunities

What will you do in your role?

The Operations Analyst plays a vital role in supporting the efficiency and performance of the TeleSales departments at Russell Cellular. This role focuses on systems support, workforce management, data reporting, sales team enablement, and recognition efforts, all aimed at helping the team function at its best.

We’re looking for someone with strong experience in call centers and/or sales team environments, who understands how to support frontline teams through data, tools, and process improvements. This position will require you to work onsite 5 days a week.

Key Responsibilities

Troubleshooting & Systems Support

Assist frontline team members with troubleshooting systems, tools, and equipment issues
Act as a liaison with the IT team when technical issues need escalation or resolution
Track and communicate site-wide outages and issues
Maintain accurate equipment inventory records and ensure accountability

Sales Enablement & Data Support

Support the TeleSales team by managing and optimizing lead tracking and sales data
Create, update, and improve reporting for key sales performance metrics
Assist the team in building and maintaining accurate, professional sales quotes
Identify opportunities to streamline data workflows and reduce administrative tasks for the sales team
Deploy AI-driven call monitoring to evaluate customer interactions and deliver targeted feedback at scale.
Analyze WFM data and performance metrics to drive strategic staffing decisions that directly increase sales conversion rates.

Recognition & Team Engagement

Maintain and coordinate site recognition programs (daily, weekly, monthly, quarterly)
Support the planning and execution of employee recognition events and initiatives

What You Bring to the Team

Experience working in a call center or sales support environment (required)
Strong organizational and communication skills
Comfort with data systems, reporting tools (e.g., Excel, Google Sheets), and internal platforms
A proactive, solution-focused mindset with attention to detail
Ability to work cross-functionally with departments such as IT, Human Resources, and Reporting.
Proven ability to operate as a true individual contributor, managing solo workflows with minimal reliance on team consensus.

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, in 43 states, and 2,600 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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