Top 238 Workforce Management Analyst Jobs

Workforce Management Analyst II
System One —Baltimore, MD
- $38.71 an hour
- Call employer
- Remote
- Bachelor of Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Workforce Management Analyst
Cohere Health —Boston, MA
- $55,000 - $75,000 a year
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
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Workforce Management Analyst I
Moda Health —Portland, OR
- $23.34 - $26.26 an hour
- Overtime
- Hybrid work
- Microsoft Word
- Basic math
- High school diploma or GED
- Paid holidays
- Health insurance
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HRIS Analyst - UKG Workforce Management
Mom's Meals —Ankeny, IA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Access
- Health savings account
- Paid holidays
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Workforce Analyst
HopeLink Behavioral Health —Oakton, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Administrative experience
- Analysis skills
- 403(b) matching
- Paid holidays
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Board-Certified Behavior Analyst
Gradual Behavioral Health —Marietta, GA
- $90,000 - $100,000 a year
- 8 hour shift
- Hybrid work
- 3 years
- Driver's License
- Psychology
- Continuing education credits
- Mileage reimbursement
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Workforce Management Realtime Analyst
Teleperformance USA —McAllen, TX
- Word processing
- Mid-level
- Military encouraged
- Health insurance
- Dental insurance
5d
HRIS Analyst
Air Methods —Greenwood Village, CO
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Writing skills
12d
Workforce Management Realtime Analyst
Teleperformance USA —Brownsville, TX
- Word processing
- Mid-level
- Military encouraged
- Health insurance
- Dental insurance
23h
UKG Functional Analyst III
RWJBarnabas Health Corporate Services —Oceanport, NJ
- $110,681 - $156,337 a year
- Day shift
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Paid parental leave
- Paid holidays
Data Support Analyst
Eclipse Advantage —Swedesboro, NJ
- $60,000 - $65,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Health savings account
- Disability insurance
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advanced systems analyst- Workforce Management (Nashville, TN)
Starbucks —Nashville, TN
- $97,100 - $161,900 a year
- Computer Science
- Office
- SQL
- Paid parental leave
- Paid holidays
4d
Senior Workforce Management Analyst (Genesys Cloud CX)
Local Government Federal Credit Union —Raleigh, NC
- Full-time
- Office
- SQL
- Presentation skills
- Opportunities for advancement
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8d
Director, Investment Analyst (Early Career) Program
Prologis —San Francisco, CA
- $155,000 - $213,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Paid holidays
- Health insurance
Principal Manufacturing Analyst
Northrop Grumman —Palmdale, CA
- $94,200 - $141,200 a year
- Overtime
- Master's degree
- Administrative experience
- Analysis skills
- Paid holidays
- Disability insurance
14d
Principal/Sr. Principal Business Process Analyst
Northrop Grumman —Rolling Meadows, IL
- $98,900 - $185,000 a year
- Overtime
- Bachelor of Science
- Office
- 3 years
- Paid holidays
- Disability insurance
14d
Transportation Security Business Analyst
Guidehouse —Springfield, VA
- Research
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Analyst, Workforce Management (WFM) Scheduling Solutions (Hybrid Opportunity)
Quest Diagnostics —Secaucus, NJ
- $80,000 - $95,000 a year
- Full-time
- Computer Science
- Office
- Math
- Employee stock purchase plan
- Disability insurance
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Workforce Management Analyst
Spectrum —Charlotte, NC
- Full-time
- Microsoft Access
- Word processing
- English
- Opportunities for advancement
Workforce Scheduling Analyst 3
Twilio —Colorado
- Remote
- Mid-level
- Analysis skills
- Travel
- Parental leave

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Workforce Management Analyst II

System One -
Baltimore, MD

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Job Details

Temp-to-hire
$38.71 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Spreadsheets
Resource planning methods
Staff scheduling
Team scheduling
Trend analysis
Demand forecasting analysis
Schedule creation
Capacity planning
Root cause analysis
Workforce management
Project stakeholder communication
Stakeholder relationship building
Excel data analysis
Stakeholder management
Strategic workforce planning

Full Job Description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224)
Type: Contract-to-Hire (high possibility of extension)
Schedule: 40 hours/week
Pay (W2): USD 38.70/H

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.

WHAT YOU’LL DO

Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
Monitor and report schedule adherence.
Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS

Bachelor’s degree, OR equivalent experience
- In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)
3+ years of experience in service center operations or scheduling/forecasting within a call center environment
Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE

Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
Experience supporting skills-based routing environments and multi-skill scheduling
Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-
#LI-

Ref: #851-Rockville-S1

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