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Senior Technical Writer

AHU Technologies Inc -
Washington, DC

Quick Apply

Job Details

Full-time
$45 - $50 an hour

Qualifications

Spreadsheets
Visio
Bachelor's degree
SharePoint
Content implementation
Document viewing software
Microsoft Project
Technical Proficiency
Adobe Acrobat
Content publishing

Full Job Description

Short Description:

Senior Technical Writer
Hybrid position - Must be willing and able to report on-site to DC offices 1x every 2 week period.

Complete Description:

Duties and Responsibilities

Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software.

Analyze IT project requirements to determine type of documents needed

Collaborate with systems and development staff to collect and interpret technical information.

Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedure

- Track the development and delivery of monthly, quarterly, and semiannual documents and reports;

Perform technical edits and support quality reviews.

Develop quality standards, graphics, format, and style for internal and external IT documents.

Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials

Contribute to the organization's messaging strategy, crafting content guides for new products and features

Understand new features, learn how they work, and document them in crisp, easy-to-follow language

Improve existing documentation based on customer feedback.

Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.

Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.

Use visual models and tools to communicate workflows, communications, relations, and system operations.

Performs other related duties as assigned.

Education:

Bachelor's degree in Computer Science, IT or related field

ITIL & SaFe Agile Certifications preferred

Qualifications:

5+ years of experience as a Technical Writer

5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.

Excellent written communication and grammatical skills. Strong attention to detail is critical.

Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.

3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.

Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures

3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web

Demonstrable experience in technical communication or instructional design

Skills:

Experience as a Technical Writer. Required 5 Years

Experience using content publishing tools to write, format, manage, and publish technical content on the web. Required 3 Years

Hands-on experience with Adobe Acrobat Pro. Required 3 Years

Demonstrated proficiency in MS Suite software (Word, Excel, PowerPoint, Project, SharePoint, and Visio) to conduct all job responsibilities. Required

Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures. Required

Excellent written communication and grammatical skills. Required

Bachelor's Degree in Computer Science or related field. Required

Flexible work from home options available.

Quick Apply

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