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11d

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Field Service Engineer

Bauer, Inc.
Bristol, CT

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Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Mechanical valves
Computer operation
Industrial controls
Engineering equipment malfunctions diagnostics
Schematics
Field service
Electrical work
Electronic systems troubleshooting
Technical support experience
MRP
Electrical experience
Bachelor's degree
Blueprint reading
Electrical control system maintenance
Mechanical knowledge
Mechanical troubleshooting

Full Job Description

Bauer aircraft component test and support equipment is in use around the world by a wide range of commercial and military customers. Our customers rely not only on our equipment, but on our technical expertise. For over 110 years, Bauer has built a culture that focuses on passion, productivity, and growth opportunities for our dedicated employees. We consider our employees to be our greatest asset which is why we foster an environment in which our employees are always learning, growing, and developing within their careers. If you have what it takes – the skills, passion, and dedication – we invite you to build your career at Bauer.

POSITION SUMMARY:

The Field Service Engineer is responsible for providing technical assistance, product support, and field service for all Bauer test equipment. This includes system checkout at the Bauer facility, on-site equipment startup, customer training, and ongoing technical support.

In addition to troubleshooting and supporting equipment in the field, the Field Service Engineer will also be involved in the design modification, upgrade, and retrofit of existing test equipment to meet evolving customer requirements or to extend equipment service life. This may involve hardware updates, control system changes, or integration of new technologies.

The Field Service Engineer works closely with Engineering and Manufacturing during the project lifecycle and is expected to contribute during the design review, build, and checkout phases. Through this involvement, the Field Service Technician develops in-depth knowledge of system functionality and becomes capable of executing support activities independently, including leading on-site retrofits and upgrades.

This role requires strong diagnostic skills, hands-on mechanical/electrical aptitude, and excellent communication abilities. Global travel up to 40% is required.

ESSENTIAL FUNCTIONS includes, but not limited to:

Provide on-site technical assistance at customer sites with the operation of Bauer equipment as required when troubleshooting by phone, fax and e-mail fails to resolve issues
Provide on-site support for the installation of Bauer supplied test stands or services for the modification and/or upgrade of exiting test equipment at customer facilities
Provide on-site support with the start-up of new Bauer or modified/ upgraded test equipment
Provide technical training to customer personnel on the operation of new Bauer or modified/upgraded test equipment
Work with Siemens DAQ hardware and software
Work with PLC’s and HMI’s
Perform test equipment modifications and engineering services projects
Provide test equipment checkout and factory acceptance support
Perform installation, start-up, and training services at customer facilities
Develop technical proposals and estimates for Customer Service projects
Identify new business opportunities via customer relationships
Provide responses via phone, e-mail, and video calls to customers regarding service requests or warranty claims with all types of Bauer products
Provide quotes for replacement parts for Bauer products including researching replacement parts for those that have become obsolete

QUALIFICATIONS:

Intensity, clear focus and a strong desire to succeed
Ability to analyze, challenge and change processes, as needed, to create a more efficient and more positive environment and culture
Exceptional organizational, interpersonal, and communication skills
Ability to read engineering drawings and schematics
Experience servicing /troubleshooting electro-mechanical systems including hydraulic and pneumatic test equipment
Understanding and troubleshooting of process control including plumbing, control valves and measurement sensors
Working knowledge of electrical circuits and instrumentation
Working knowledge of PLC programming (e.g., Siemens, Allen-Bradley) and HMI interfaces
Knowledge of aircraft component operation and aircraft tooling
Computer skills: Design software including CADKEY, AutoCAD and Solid Works, MRP system experience, Microsoft Office

EDUCATION AND EXPERIENCE:

Bachelor's degree in mechanical or electrical engineering, or related area of technical field of study.
5+ years of technical experience
3+ years in a customer service engineering position
3+ years hands-on field service experience
Previous experience in capital equipment, engineered products industry required
Previous experience in aircraft component test equipment preferred

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Application Question(s):

US Persons only, per ITAR regulations. Are you a US Person? Yes or No?

Work Location: In person

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