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Care Navigator

Isaac Health
Remote

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Job Details

Full-time
$40,000 - $45,000 a year

Qualifications

Collaborate with healthcare professionals
Spanish
Patient follow-up care
Health insurance co-pays
Patient question and concern management
HIPAA compliance
Texting/chatbox tools
Electronic health records (EHR) management
Patients with cognitive disabilities
Phone communication
Emotional support for clients
Experience working with individuals with cognitive disabilities
Health insurance customer support
HIPAA
Clinical case management notes
Mid-level
Incident Escalation
Patient safety
Psychological support for patients
Medical administrative support
Emotional support for patients
Overseeing care coordination
Healthcare privacy protection
Medical record retrieval
Clinical documentation
Emotional safety support
Patient family and caregiver education
Working with families
Health information management
Phone call management

Full Job Description

Care Navigator

Our Company:

At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we'll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we've accomplished excellent outcomes for our clients:

92% of patients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
73% of patients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
70% of patients remain engaged with Isaac Health after 6 months

This is just the beginning for Isaac Health, and we won't stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We're looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.

To learn more about our company, visit www.myisaachealth.com (http://www.myisaachealth.com/)

About the Role

We're looking for a Care Navigator to join our existing care team who has prior experience coordinating/navigating care for patients, caregivers, and their loved ones - bonus points if you speak Spanish and you've worked with a patient population who experience cognitive challenges. This role requires genuine empathy, patience, exceptional time management and communication skills.

Responsibilities

Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities
Schedule and maintain contact with patients via phone or email
Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed
Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans
Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping
Report screening to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient's care
Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient's care plan
Follow up after all appointments to provide next steps and coordinate care as documented by the provider
Request external medical records, labs and imaging results
Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families
Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice
Document patient care and instruction in EHR
Coordinate patient care with external clinics, providers and facilities as documented in the EHR by the provider
Escalate patient concerns to the clinical team to maintain an appropriate scope of practice for this role
Maintain participant's privacy according to HIPAA regulations

What We Offer

Mission-driven impact:
- Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
Path to develop and grow:
- Readily available clinician leadership for case consultations to ensure you always receive the support you need
- Access to innovative technology to support you in delivering the highest quality of care to your clients
- Access to continuing training and education
Remote-first model:
- Work virtually from anywhere in the United States
Culture and connectivity:
- A highly responsive and supportive team of clinical and operational management
- Decreased administrative time for clinicians through ongoing technology improvements and automation
- Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

Who We Are

Client and Family Focus - relentless focus on advancing the quality of care, clinical experience, patient safety, and the quality of life of those we serve
Ethics and Integrity - do what is right and demonstrate ethical principles, even when no one is watching
Commitment - accountable for fully delivering on commitments to our clients, their families, and each other
Impact and Quality - make a positive impact and deliver high-quality outcomes, based on sound data and evidence
Compassion - act with empathy, compassion, and kindness; listen to acknowledge and understand; cultivate psychological safety with clients and colleagues
Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.

_______________

Recruitment Scam Alert:

Isaac Health is aware of fraudulent job offers being sent by individuals or organizations falsely claiming to represent our company. Please note that Isaac Health only communicates official job opportunities and offers through email addresses ending in @myisaachealth.com or via our applicant tracking system, Breezy HR (@breezy.hr).

If you receive any suspicious communication claiming to be from Isaac Health, do not respond, click any links, or share personal information.

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