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ServiceNow SPM Implementation Specialist

adroitts
Remote

Quick Apply

Job Details

Part-time
$65 - $70 an hour
13 days ago

Qualifications

Jira
Security Authorization
Requirements specification
Requirements design
Software implementation
Enterprise solutions implementation
Technical solutions implementation
Requirements analysis
Product backlog management
User acceptance testing
Requirements management
SharePoint
ServiceNow
Scalability
Agile
Managing projects
UI
Cross-functional collaboration
Cross-functional team management
Implementing IT solutions
Project stakeholder communication
Cross-functional communication

Full Job Description

adroitts is a fast-growing IT solutions company that helps businesses adapt and grow in a continuously evolving market. Our tailor-made technological solutions are perfectly aligned to our client’s business goals and objectives. we strive to be a long-term trusted and reliable partner for our customers organization to help overcome IT challenges. Our solutions, methodologies and implementations are designed with customer centric focus and customers ROI. We pride ourselves in our employees feeling welcomed, valued, and involved.

Position Overview

We're looking for a ServiceNow Strategic Portfolio Management (SPM) Implementation Specialist to support a client engagement delivering an “SPM Light” implementation — replacing a legacy SharePoint-based intake process with a structured ServiceNow SPM solution built around the Idea module, SDL gate sub-tasks, and ARB/SRB/CAB approval workflows.This role blends hands-on ServiceNow configuration expertise with the discipline of formal project management. You'll help translate client requirements into scalable SPM configurations while supporting sprint-level delivery, stakeholder communication, and testing/handoff activities.Key Responsibilities

Support configuration of the ServiceNow Idea module as the master intake record, replacing a legacy SharePoint-based intake process
Build out conditional SDL gate sub-tasks (e.g., Analysis of Alternatives, POC/POV, Cyber/FIPS compliance checklist, ARB/SRB approval, CAB approval, As-Built validation) hanging off the master Idea record
Configure OOTB ARB (Architecture Review Board) and SRB (Solution Review Board) workflows, including client-specific routing and approval logic
Implement T-shirt sizing routing logic (e.g., XS/S → Story/Agile backlog, M → Epic/Demand, L/XL → Demand/Project)
Configure role-based views (Idea Submitter, Idea Manager, Reviewer) with appropriate field visibility per role
Support light configuration of Demand, Project, and Strategic Planning Workspace (Portfolios/Programs) modules as needed
Build Service Portal intake forms and lightweight triage workspace views
Configure traceability/reference fields (e.g., links to Jira/ADO, audit chain fields) — no native integration required
Support unit testing, end-to-end UAT, and defect resolution in a non-production environment
Contribute to final handoff documentation: process architecture summary, role configuration guide, SDL gate reference
Provide regular status updates and coordinate with the engagement's Process Architect and client stakeholders within a sprint-based delivery cadence

Required Qualifications

3+ years of experience as a Project Manager, managing cross-functional projects from initiation through delivery
Hands-on experience implementing ServiceNow's SPM (Strategic Portfolio Management) product suite, including at least one full-cycle implementation (Idea, Demand, Project, Agile, or Enterprise Architecture/APM modules)
Comfort working within a “SPM Light” / phased maturity approach — configuring for simplicity now, with an eye toward future scalability
Strong understanding of approval-gate and governance workflows (e.g., ARB/SRB/CAB-style review boards)
Experience gathering business requirements and translating them into functional/technical configuration specs
Familiarity with ServiceNow platform fundamentals: workflows, business rules, ACLs, UI policies
Excellent client-facing communication skills — comfortable presenting to both technical teams and business stakeholders

Preferred Qualifications

ServiceNow certifications: Certified Implementation Specialist – SPM, CSA (Certified System Administrator), or CIS in related modules
PMP, CAPM, or equivalent project management certification
Prior experience working within a consulting or professional services environment
Background working with enterprise clients in telecom, technology, or similarly complex organizations
Experience configuring Service Portal intake forms

We are looking forward to hearing from you!

Best,

adroitts

Pay: $65.00 - $70.00 per hour

Work Location: Remote

Quick Apply

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acls jobs

ServiceNow SPM Implementation Specialist

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Public Education Instructor

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System Administrator

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Locum Tenens - Neurosurgery PA

RN- CCU / ICU - North

Certified Registered Nurse Anesthetist (CRNA)

Certified Registered Nurse Anesthetist (CRNA) – Per Diem

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I want to receive the latest job alert for acls

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