Top 83228 Act representative Jobs

Admissions Representative
Freedom Recovery Centers —Richmond, VA
- $20 an hour
- Full-time
- Background check
- Pass drug screening
- HIPAA
Quick Apply
Live Chat Representative
Qureos Inc —New York, NY
- $29 - $39 an hour
- Full-time
- English
- Communication skills
- Entry level
8d
Customer Service Representative
WT Cox Information Services —Remote
- $13 - $14 an hour
- Full-time
- Remote
- Microsoft Word
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Service Representative
Intelogix —Remote
- $17.75 an hour
- Weekends as needed
- Remote
- Computer literacy
- Writing skills
- Research
- Paid training
- Health insurance
Customer Service Representative
Firstsource Healthcare —Remote
- $15 an hour
- 8 hour shift
- Remote
- Computer literacy
- Writing skills
- Typing
- Dental insurance
- Work from home
Call Center Customer Service Representative (1st Shift)
Travel Incorporated —Duluth, GA
- Full-time
- Remote
- Office
- High school diploma or GED
- Travel
- Paid training
Quick Apply
Client Service Representative
Firstsource Healthcare —Remote
- $15 an hour
- 8 hour shift
- Remote
- Computer literacy
- Writing skills
- Typing
- Dental insurance
- Work from home
Customer Service Representative
ASSOCIATED PACKAGING INCORPORATED —Gallatin, TN
- $21 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Support Representative
Clear Choice —Addison, TX
- $17.50 - $21.00 an hour
- Full-time
- Remote
- Spanish
- Google Workspace
- Computer literacy
- Health savings account
- Paid holidays
Employee Service Center Representative (Part-Time) - Sphere
Sphere Entertainment Group, LLC —Las Vegas, NV
- $27 an hour
- Part-time
- Microsoft Excel
- Oracle
- Administrative experience
- Paid jury duty
Quick Apply
Customer Support Representative
PeopleJoy —Remote
- $48,000 - $58,000 a year
- Full-time
- Remote
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
1d
Call Center Representative
Northwell Health —Syosset, NY
- $41,780 - $64,340 a year
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Member Care Advocate (MCA) - August 2026 Cohort
Included Health —Remote
- Monday to Friday
- Google Workspace
- Urgent Care
- HIPAA
- Paid training
Quick Apply
Customer Service Representative - September 2026 Start - Inbound Only
Principle Choice Solutions LLC —Biloxi, MS
- $16.72 an hour
- Overtime
- Remote
- Background check
- Computer skills
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Dallas, TX
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
CryptoGex —Washington, DC
- $18.50 - $28.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
5d
Customer Service Representative
Percepta —Dearborn, MI
- $16 - $22 an hour
- Sales
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Employee Service Center Representative (Part-Time) - Sphere
MSG Entertainment Holdings, LLC —Las Vegas, NV
- $27 an hour
- Part-time
- Microsoft Excel
- Oracle
- Mid-level
- Paid jury duty
Quick Apply
Collections Representative
Office of the Chief Financial Officer (OCFO) —Washington, DC
- $51,458 - $80,032 a year
- Full-time
- Research
- Mid-level
- Office
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Atlanta, GA
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

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Admissions Representative

Freedom Recovery Centers -
Richmond, VA

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Crisis intervention
Teamwork
Call center experience
High school diploma or GED
Medical records
Organizational skills

Full Job Description

About Freedom Recovery Centers:
Freedom Recovery Centers is a leading substance abuse treatment organization dedicated to supporting individuals on their journey to recovery. Our mission is to help reclaim one’s life, purpose and wellbeing. We strive to maintain a supportive workplace that empowers our staff to make a difference in the lives of our patients and their families.

Pay is 20/HR

Job Summary:
The Admissions Representative is the first point of contact for individuals seeking information about substance abuse treatment services. This role involves answering calls, providing information, screening potential clients, and directing inquiries to the appropriate departments. The Admissions Representative must demonstrate empathy, professionalism, and confidentiality, ensuring each caller receives a compassionate response and the support they need to begin their recovery journey.

Key Responsibilities:

Answer incoming calls promptly and professionally, addressing inquiries about the center’s services, treatment options, and admission process.
Conduct outbound calls to follow up on inquiries, coordinate with potential clients, and communicate with referral sources.
Screen callers to determine eligibility for treatment services, gathering basic information and providing preliminary support.

Client Intake and Screening

Conduct initial phone screenings to assess potential clients’ needs, substance use history, and any co-occurring mental health conditions.
Communicate eligibility criteria clearly and compassionately, guiding callers through the initial steps of the admissions process.
Collect and document caller information accurately in the center’s electronic health record (EHR) or customer relationship management (CRM) system.

Information and Referral Services

Provide accurate, up-to-date information about the center’s programs, services, and treatment options.
Offer general guidance on recovery resources and support options, ensuring callers feel supported regardless of admission status.
Refer callers to alternative resources, agencies, or support networks when services at the center do not meet their needs.

Scheduling and Coordination

Schedule assessments, appointments, and follow-up calls for prospective clients, coordinating with the admissions and clinical teams.
Confirm appointments and provide callers with necessary details about required documentation, insurance information, and treatment expectations.
Communicate scheduling changes or cancellations promptly, ensuring a seamless experience for prospective clients.

Documentation and Compliance

Document all call interactions accurately and completely in compliance with HIPAA and confidentiality standards.
Maintain thorough records of caller inquiries, referrals, and scheduled appointments, ensuring information is readily accessible for the admissions team.
Follow established protocols for documentation and communication to maintain a consistent and secure workflow.

Client Support and Advocacy

Provide empathetic, non-judgmental support to callers who may be in crisis or experiencing significant stress.
Build rapport with callers to encourage openness and trust, ensuring they feel heard and respected.
Act as an advocate for potential clients, helping them overcome any barriers to accessing treatment and making referrals as needed.

Collaboration with Admissions and Clinical Teams

Work closely with the admissions team to ensure smooth transitions from phone screenings to in-person assessments or program intake.
Relay pertinent client information to clinical and operational staff including leadership and support coordination of care from the initial contact through admission.
Participate in team meetings to discuss client needs, call trends, and any improvements to the admissions process.

Qualifications:

High school diploma or GED required; Associate’s or Bachelor’s degree in a related field preferred.
Minimum of 1-2 years of experience in customer service, call center, or healthcare intake, preferably in a behavioral health or substance abuse setting.
Knowledge of substance abuse treatment options, mental health conditions, and crisis intervention techniques is preferred.
Strong communication skills, with a compassionate and empathetic approach to client support.
Proficiency in Microsoft Office Suite and experience with HER, CRM sand call tracking metrics systems is a plus.

Competencies:

Excellent verbal communication and active listening skills.
High level of empathy, patience, and professionalism.
Ability to handle high-stress situations with composure and remain calm when speaking with callers in crisis.
Strong organizational skills and attention to detail in documentation.
Dedication to confidentiality, ethical standards, and client-centered care.
Must meet pre-employment and maintain all applicable state, national, and job-related guidelines for reference checking, background screening, urine drug screening & health screening (if chosen), and license/credential verifications

Freedom Recovery Centers is an Equal Opportunity Employer!

Job Type: Full-time

People with a criminal record are encouraged to apply

Application Question(s):

This position pays 20/HR. Would you like to proceed?
Are you willing to work 11AM -7PM?

Education:

High school or equivalent (Required)

Experience:

Call center: 2 years (Required)

Work Location: In person

Quick Apply

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act representative jobs

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