Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Product Support Representative I - REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
Client Support Representative I (Product Support Representative I) -REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
Patient Experience Representative
Getlabs —Remote
- $17 an hour
- Full-time
- Remote
- Mid-level
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Claims EDI Helpdesk Support
RADcube —Remote
- Full-time
- Remote
- Background check
- High school diploma or GED
- 1 year
Tier 1 Technical Support Representative (REMOTE WISCONSIN)
Aureon —La Crosse, WI
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Supervisor, Respiratory Care - Nights
University of Missouri Health Care —Columbia, MO
- $78,520.00 - $127,961.60 a year
- 12 hour shift
- Acute care
- Inpatient
- Mid-level
- Paid holidays
- Loan repayment program
Cat Scan Technologist
University of Missouri Health Care —Columbia, MO
- $32.82 - $53.57 an hour
- Full-time
- Mid-level
- Critical & Intensive Care
- Patient care
- Paid holidays
- Loan repayment program
Radiation Therapist
Radiation Billing Solutions Inc —Enterprise, AL
- Full-time
- Bachelor of Science
- BLS Certification
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Physician - Allergist/Immunologist
Family Allergy & Asthma —Avon, IN
- Full-time
- Clinic
- Travel
- Senior level
Quick Apply
Nurse Practitioner/Physician Assistant
Monogram Health Professional Services —Florence, SC
- Hybrid work
- OSHA
- Patient monitoring
- RN License
- Paid parental leave
- Paid holidays
Quick Apply
RN, AL Director (LALD SPONSORED)
Illuminus —Chaska, MN
- $87,817.60 - $109,366.40 a year
- Full-time
- Management
- RN License
- Recruiting
Quick Apply
Physician
INNOVATIVE INTEGRATED HEALTH —Bakersfield, CA
- $250,000 - $280,000 a year
- Full-time
- CPR Certification
- Medicine
- Management
- Health savings account
- Health insurance
Sr. Commercial HVAC Service Technician/Foreman
Kelso Industries —Hamilton, OH
- 8 hour shift
- Clean driving record
- Management
- Construction site
Quick Apply
Licensed Social Worker
Islands Hospice —Maui, HI
- $40 - $43 an hour
- Part-time
- Background check
- CPR Certification
- BLS Certification
- Mileage reimbursement
- Health insurance
Quick Apply
Flight Nurse
Air Methods —Silver City, NM
- $31.15 - $34.61 an hour
- Overtime
- CPR Certification
- Nursing
- Microsoft Excel
- AD&D insurance
- Disability insurance
Physician - Internal Medicine
Loyal Source Government Services —El Paso, TX
- $200 an hour
- Full-time
- CPR Certification
- Medicine
- Microsoft Excel
Quick Apply
Specialist/Teacher
Jobs for Nevada's Graduates —Fallon, NV
- Up to $47,503 a year
- Full-time
- Microsoft Word
- Classroom
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Flight Paramedic
Air Methods —Silver City, NM
- $25.54 - $28.38 an hour
- Overtime
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
Veterinarian
Veterinary Practice Partners —Bangor, ME
- $115,000 - $130,000 a year
- Full-time
- Mid-level
- Medical-surgical
- Health insurance
- Paid time off
Quick Apply

I want to receive the latest job alert for advanced support representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

advanced support representative jobs near

Helpdesk Support jobs in Remote

Product Support jobs in Pittsburgh, PA

Nurse jobs in Silver City, NM

Ct Technologist jobs in Columbia, MO

Veterinarian jobs in Bangor, ME

Paramedic jobs in Silver City, NM

Patient Representative jobs in Remote

Nurse Practitioner jobs in Florence, SC

Physician jobs in Bakersfield, CA

Customer Support Representative jobs in Pittsburgh, PA

Night Supervisor jobs in Columbia, MO

Technical Support Representative jobs in Broomfield, CO

Remote Work Home Technical Support jobs in California

Technical Support Representative jobs in Kansas City, MO

Technical Support Representative jobs in Beachwood, NJ

Technical Support Representative jobs in Tampa, FL

Call Center Representative jobs in Augusta, GA

Texas State Technical College jobs in Waco, TX

It Support jobs in San Francisco Bay Area, CA

Peer Support jobs in Lincoln, NE

Helpdesk Customer Support

Public Health Institute -
Remote

Apply Now

Job Details

Full-time
$34.54 - $50.07 an hour

Qualifications

Customer communication
Network troubleshooting
Microsoft Excel
Microsoft Access
Microsoft Outlook
Server troubleshooting
HIPAA
SQL
Virtualization tools
SQL Server Management Studio
Healthcare privacy protection
Health information regulatory compliance
SharePoint
Citrix
Active Directory management

Full Job Description

Helpdesk Customer Support

Posting Number: #2137

Position Title: Helpdesk Customer Support

Closing Date: Until Filled

Location: Remote, USA

The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

PHI was distinguished as one of the top 50 “Best Non-Profit Organizations to Work For” by the Non-Profit Times in a national search.

POSITION SUMMARY

The Helpdesk Customer Support provides customer-facing support for CNExT and CAS software, including troubleshooting, testing, training, and user documentation. This role requires an Oncology Data Specialist–Certified (ODS-C) credential and cancer registry experience. The position is responsible for resolving complex applications, databases, network, and virtualization issues. It also supports customer data conversions and update specifications, writes SQL scripts, and assists with customer implementations and strategic initiatives. The ideal candidate will demonstrate strong cancer registry knowledge, analytical ability, customer service skills, and the capacity to produce clear, accurate documentation. This position reports to the Information Technology Manager II.

This is a remote, regular full-time position based in the United States. Standard hours are Monday through Friday, 5:00 a.m. to 2:00 p.m. Pacific Time (with one-hour unpaid lunch time), with occasional overtime, weekend work, and travel as needed.

Applicants must have an active Oncology Data Specialist–Certified (ODS-C) credential and meet the other listed requirements to be considered for this position.

Full pay range for this position: $34.54 to $50.07 per hour. The typical hiring range for this position is from $34.54 (minimum) to $42.31 (midpoint) per hour. The starting wage is determined based on the candidate’s knowledge, skills, experience, as well as budget availability.

Employment Type: Full Time

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

Software Support – 65%

Provide frontline support for CNExT and CAS software to ensure high-quality customer service.
Utilize cancer registry knowledge to troubleshoot customer needs and recommend solutions.
Configure software in Citrix and other virtualized environments.
Diagnose and resolve application, network, database, PC, and thin-client issues.
Manage help desk tickets from intake through resolution, including documentation and follow-up.
Identify defects, submit enhancement requests, and escalate complex issues when appropriate.
Deliver customer training and support enterprise-level projects.
Use SQL Server and diagnostic tools to investigate and resolve technical issues.

Software Testing – 15%

Participate in software testing to confirm quality, functionality, and performance.
Document defects clearly and communicate findings to development teams.

Technical Duties – 10%

Provide end-user technical support and research complex issues.
Write SQL queries and contribute technical content for internal and customer-facing communications.
Evaluate user needs related to CNExT and associated products.

Other Duties – 10%

Train and mentor less experienced team members.
Participate in continuing education, conferences, and user training sessions.
Support updates to customer records and internal systems.
Contribute ideas to improve systems, processes, and team productivity.
Cross train in other areas of CNET Solutions to provide coverage as needed.
Access to Protected Health Information. This role requires access to Protected Health Information and compliance with all C/NET Solutions and Public Health Institute confidentiality and HIPAA policies.
Maintain an active Oncology Data Specialist–Certified (ODS-C) credential.
Perform other duties as assigned, including occasional overtime and weekend work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

Maintain an active Oncology Data Specialist–Certified (ODS-C) credential.
Associate degree with one year or high school diploma with three years of related experience required.

Other Required Qualifications

Advanced troubleshooting skills across PCs, servers, networks, and relational databases.
Working knowledge of Active Directory, SQL Server, Microsoft Access, and SQL Management Studio.
Familiarity with Citrix, VMware, AppV, and related virtualization technologies.
Knowledge of HIPAA, health informatics, health information management, or cancer registry operations.
Strong customer service, communication, organization, analytical, and time management skills.
Ability to manage multiple priorities, work independently, and resolve complex issues under tight deadlines.
Proficiency with Microsoft Outlook, Word, Excel, Access, and SharePoint.
Ability to work occasional overtime and weekends, as needed.
Bachelor’s degree in a related field preferred.

EEO Statement

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

ADA Statement:

The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at [email protected].

#LI-REMOTE

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at [email protected].

Additional information about PHI’s benefits and compensation offerings can be found here.

Apply Now

Refine Your Search

advanced support representative jobs

Helpdesk Customer Support

Product Support Representative I - REMOTE

Client Support Representative I (Product Support Representative I) -REMOTE

Patient Experience Representative

Claims EDI Helpdesk Support

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Supervisor, Respiratory Care - Nights

Cat Scan Technologist

Radiation Therapist

Physician - Allergist/Immunologist

Nurse Practitioner/Physician Assistant

RN, AL Director (LALD SPONSORED)

Physician

Sr. Commercial HVAC Service Technician/Foreman

Licensed Social Worker

Flight Nurse

Physician - Internal Medicine

Specialist/Teacher

Flight Paramedic

Veterinarian

I want to receive the latest job alert for advanced support representative

Related Searches

Explore jobs in more locations

Helpdesk Customer Support

POSITION SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

Software Support – 65%

Software Testing – 15%

Technical Duties – 10%

Other Duties – 10%

QUALIFICATIONS

Minimum Qualifications

Other Required Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected