Top 12700 Agent technologies engineer Jobs

Contact Center Engineer
Brooksource —Remote
- $55 - $60 an hour
- Contract
- Remote
- Microsoft Excel
- Senior level
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
19h
AI Solutions Engineer
ITAC Solutions —Birmingham, AL
- $150,000 a year
- System design
- Mid-level
Quick Apply
AI Engineer
Spatial Data Logic —Remote
- Full-time
- Remote
- Mid-level
- US work authorization
- Dental insurance
- Vision insurance
Quick Apply
6d
Senior Machine Learning Engineer
Indeed —Remote
- $138,000 - $289,000 a year
- Full-time
- Computer science
- 3 years
- Military encouraged
- Paid parental leave
- Paid holidays
Quick Apply
Customer Engineer
Reltio —Remote
- $77,000 - $142,000 a year
- Rotating shift
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
AI Engineer (IT)
Leviton Manufacturing —Melville, NY
- $145,000 - $155,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- System design
- Paid holidays
- Health insurance
AI-Focused Software Engineer
OSP Labs Inc —Remote
- $20 - $30 an hour
- Contract
- Remote
- Azure
- Mid-level
- 2 years
- Paid time off
- Flexible schedule
Quick Apply
Senior Analyst / Systems Engineer
A² Systems Engineering —El Segundo, CA
- $150,000 - $180,000 a year
- Computer Science
- Engineering
- Senior level
- Paid jury duty
- AD&D insurance
Pre Commission Agent Senior
ENFRA LLC —Rayville, LA
- $32.10 - $42.88 an hour
- Overtime
- 8 years
- Mentoring
- Power tools
- Opportunities for advancement
Inside Sales Coordinator
KEES, Inc. —Elkhart Lake, WI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Sr. Applications Support Engineer
Cardone Enterprises Inc —Aventura, FL
- $120,000 - $145,000 a year
- Email
- Spanish
- Google Workspace
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
12d
Engineering Manager
4Front Solutions —Erie, PA
- Full-time
- 5 years
- Engineering
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Sr. Software Engineer
CentralReach —Holmdel, NJ
- $160,000 - $180,000 a year
- Full-time
- 5 years
- AWS
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Materials Engineer
Infiltrator Water Technologies —Winchester, KY
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Fire Alarm Designer
Hiller Companies —Phoenix, AZ
- Urgently hiring
- Schematics
- Customer service
- Engineering
- Disability insurance
- Health insurance
Quick Apply
Building Automation DDC Programmer
Liberty Personnel Services, Inc, LP88520 —Branford, CT
- $85,000 - $135,000 a year
- Email
- 5 years
- Travel
- Computer skills
Quick Apply
3d
Litigation Attorney
Orion Placement —Brentwood, CA
- $150,000 - $180,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Senior level
- Dental insurance
- Paid time off
Quick Apply
Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
Quick Apply
Patent Attorney or Patent Agent (AI, Machine Learning & Emerging Tech Industries)
Galvin Patent Law LLC —Remote
- From $150,000 a year
- Choose your own hours
- Remote
- Computer Science
- 5 years
- Analysis skills
Quick Apply
3d
Litigation Attorney
Orion Placement —Los Angeles, CA
- $150,000 - $180,000 a year
- Full-time
- Hybrid work
- Writing skills
- Senior level
- 4 years
- Dental insurance
- Paid time off
Quick Apply

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Contact Center Engineer

Brooksource -
Remote

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Job Details

Contract
$55 - $60 an hour
19 hours ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Technical editing
Systems integration
Teamwork
Microsoft Excel
Content creation for technical audiences
Technical documentation
Call center experience
Enterprise software
Visio
Software installation
Enterprise software support
Network infrastructure
RAID configurations
Hardware support
Server virtualization
Integration with Third-Party Services (system development)
SAN
Network routing
Productivity software
Technical writing experience within technology
Server hardware support

Full Job Description

Contact Center Engineer

We are seeking an Engineer to support our enterprise level contact or call center customer sites. The UC solution includes all components of Cisco (UC) solutions including Cisco Unified Communications Manager (CUCM), Unity Connections, Cisco Unified Presence Server (CUPS), Cisco Emergency Responder (CER) , Cisco Unified Contact Center Enterprise (UCCE), Cisco Intelligent Contact Management (ICM), CVP, and IP IVR plus other third party software, integrated peripheral systems, hardware administration & testing, network validation, remote administration, systems monitoring, and integration with other enterprise applications.

Must have experience in the following Areas:

· Advanced networking experience using multiple Ethernet cards on a single server.
· Experience doing numerous installations and upgrades of above core OS’s.
· Server hardware experience configuring varying levels of RAID and establishing SAN connectivity.
· Installation and Administration experience with VMWare or HyperV.
· Creating and Editing Documentation to include proficiency with Microsoft Word, Excel and Visio
· Experience in a service, support or technical delivery role for:
· Cisco Intelligent Contact Management (ICM) / IP Contact Center (IPCC) / UCCE Unified Contact Center Enterprise (UCCE) solutions and integrations
· Cisco’s IP IVR and Cisco’s Customer Voice Portal (CVP) or third party IVR / VRU solutions and integrations
· Excellent written and verbal communication skills (technical documentation and client communication)
· Ability to troubleshoot installation related anomalies

Exposure or Experience with the following:

· Contact / Call Center
· Administration
· Operations
· Management
· Work Force Management (WFM)
· Customer Relationship Management (CRM)
· CTI Integration
· Screen Pop
· Third Party CTI Desktops
· CISCO Agent Desktop (CAD)
· CISCO CTI Toolkit (CTI OS) Agent Desktop
· Call Center Reporting
· Third Party Call Center Reporting Solutions
· Cisco Webview
· Cisco Unified Intelligence Suite (CUIS)
· Cisco Unified Intelligence Center (CUIC)
· Multi-Channel Contact Centers
· Web Collaboration
· Chat, Email (Exchange), Telephony
· Cisco Internet Application (CIS, CEM, CIM, EIM, WIM)
· Cisco IP Telephony (IPT) / Cisco Unified Communications Manager (UCM) (CallManager (CCM)) / Voice Gateways solutions and integrations
· Unified Contact Center Express (UCCX, IPCC Express)
· Telecommunications Maintenance & Administration on any major PBX / ACD / IP Telephony platform (Aspect, Avaya, Nortel, etc…) and/or integration with Cisco Intelligent Contact Management (ICM)

Certifications or work related experience in two or more areas:

· Microsoft Microsoft Certified Solution Engineer (MCSE), Microsoft Certified Technology Specialist (MCTS) or Microsoft Certified IT Professional (MCITP)
· Routing and Switching, Voice, or Service Provider.
· Cisco Certified Internetwork Expert (CCIE)
· Cisco Certified Network Professional (CCNP)
· Cisco Certified Network Associate (CCNA)
· VMWare Certified Professional or higher.
· EMC Cloud or Data Center Architect
· NetApp Certification

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay: $55.00 - $60.00 per hour

Benefits:

Dental insurance
Health insurance
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

agent technologies engineer jobs

Contact Center Engineer

AI Solutions Engineer

AI Engineer

Senior Machine Learning Engineer

Customer Engineer

AI Engineer (IT)

AI-Focused Software Engineer

Senior Analyst / Systems Engineer

Pre Commission Agent Senior

Inside Sales Coordinator

Sr. Applications Support Engineer

Engineering Manager

Sr. Software Engineer

Materials Engineer

Fire Alarm Designer

Building Automation DDC Programmer

Litigation Attorney

Help Desk Engineer

Patent Attorney or Patent Agent (AI, Machine Learning & Emerging Tech Industries)

Litigation Attorney

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