Top 21041 Amazon cloud manager Jobs

Principal Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
2h
Sr. Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- 3 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
Manager IT Infrastructure
Austal USA LLC —Mobile, AL
- Full-time
- Background check
- 18 years or older
- Computer science
Quick Apply
INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager
State of Hawaii, Department of Transportation, Highways Division —Honolulu, HI
- $110,000 a year
- Temporary
- Computer Science
- 3 years
- Finance
- Health insurance
- Dental insurance
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IT Manager
Ideal Concepts, Inc. —Allentown, PA
- $120,000 - $170,000 a year
- Full-time
- Hybrid work
- PMP
- DevOps
- Office
- Health insurance
- Dental insurance
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Logistics Operations Manager, Google Cloud
Google —Reston, VA
- $90,000 - $129,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Quality control
7d
Logistics Manager, Google Cloud
Google —Kansas City, MO
- $111,000 - $160,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Product Manager
Saint Gobain —Remote
- $102,000 - $189,600 a year
- Computer Science
- Mid-level
- Continuous improvement
- Wellness program
- Paid parental leave
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Cloud Tech Project Manager- Remote
Cystems Logic Inc —Irvine, CA
- Contract
- Remote
- Google Workspace
- Azure
- HIPAA
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8d
Logistics Operations Manager, Cloud Logistics
Google —Atlanta, GA
- $111,000 - $160,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
IT Project Manager-Healthcare
Garni software —Remote
- $60 - $65 an hour
- Contract
- Remote
- Azure
- Computer Science
- PMP
Quick Apply
13h
Senior Manager, DGX Cloud Technical Program Management
NVIDIA —Seattle, WA
- $240,000 - $379,500 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Experience equivalent to degree accepted
Oracle HCM Cloud Project Manager (
Delan Associates, Inc —Remote
- Contract
- Remote
- Oracle
- Senior level
Quick Apply
14d
Product Manager
Veeva Systems —Remote
- $75,000 - $165,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- Health insurance
Project Manager - RTSM
Veeva Systems —Remote
- $85,000 - $150,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Program Manager - Cloud Migration
Pantheon Data —Arlington, VA
- $150,000 - $225,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Tuition reimbursement
Quick Apply
PMO Manager
Planet Technologies —Remote
- $150,000 - $170,000 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
Cloud Operations Program Manager
Microsoft —Reno, NV
- $77,800 - $169,900 a year
- Full-time
- Azure
- Mid-level
- Office
6d
Area Logistics Manager, Google Cloud Logistics
Google —New Albany, OH
- $136,000 - $197,000 a year
- Full-time
- Travel
- 1 year
- Senior level
Data & AI Platforms Program Manager
PepsiCo —New York, NY
- $127,500 - $221,800 a year
- Computer science
- Computer Science
- Master's degree
- Paid parental leave
- Health insurance

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Principal Technical Program Manager, Amazon Customer Service

Amazon.com Services LLC -
Seattle, WA

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Job Details

Full-time
$177,000 - $239,400 a year
2 hours ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

5 years
Product management
Senior level

Full Job Description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels — and CS is one of its largest and most complex customers. As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.

We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity. This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.

Key job responsibilities

Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience

About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission — Connect powers the channels through which hundreds of millions of customer interactions flow each year.

BASIC QUALIFICATIONS

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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