Top 298 Application support technician Jobs

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Information Technology Support Technician
Gregory Industries —North Canton, OH
- 8 hour shift
- Background check
- Software troubleshooting
- Customer service
- Profit sharing
- Paid holidays
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NOC Technician
Brooksource —Louisville, KY
- $28 an hour
- Weekends as needed
- Background check
- DevOps
- Mid-level
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GIS Technician
Meridian Technologies —Charlotte, NC
- $20 - $22 an hour
- Contract
- Computer Science
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
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PC Desktop Support Tech 3/4 - Top Secret
Northrop Grumman —Melbourne, FL
- $52,700 - $104,500 a year
- Overtime
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
9d
Application Support Technician II
Outrigger Hospitality Group —Honolulu, HI
- $75,000 - $82,500 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Senior Help Desk Technician
Marathon Health —Remote
- $30 - $35 an hour
- Full-time
- 5 years
- HIPAA
- Mentoring
IT Help Desk Technician – Level 1 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Organizational skills
- Communication skills
- Entry level
IT Support Technician
TechNexus Venture Collaborative —Chicago, IL
- $20 - $25 an hour
- Part-time
- Windows
- Analysis skills
- Organizational skills
Quick Apply
IT Tech Support - Tier 1 Analyst (Hybrid)
Effortless Office —Victorville, CA
- $19 - $22 an hour
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Technician - Night Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $88,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Help Desk Technician
SDA Solutions LLC —Triangle, VA
- Full-time
- Office
- Bachelor's degree
- 1 year
Tech Support Specialist II
Modern Family Law —Colorado
- $72,000 - $96,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Salesforce
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
Tier II Support Technician
Lyons HR, LLC —Birmingham, AL
- Full-time
- Azure
- Mid-level
- AWS
Quick Apply
Support Technician III
NHC Corporate Office —Murfreesboro, TN
- Remote
- Management
- Windows
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
IT Tech Support - Tier 1 Analyst (On-Site)
Effortless Office —Santa Ana, CA
- $19 - $22 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
Remote Support Technician Tier 3
TeamLogic IT of Northeast Massachusetts —Woburn, MA
- $65,000 - $85,000 a year
- Full-time
- 5 years
- Research
- Office
Quick Apply
IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technology Support Technician
Hawai'i Island Community Health Center —Kailua-Kona, HI
- $24.65 - $33.35 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
- Flexible schedule
Quick Apply
IT Help Desk Technician – Level 3 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Mid-level
13d

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Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Columbus, OH

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

application support technician jobs

Customer Service and Tech Support - Customer Support for Learning and Development

Information Technology Support Technician

NOC Technician

GIS Technician

PC Desktop Support Tech 3/4 - Top Secret

Application Support Technician II

Senior Help Desk Technician

IT Help Desk Technician – Level 1 SkillBridge Fellow

IT Support Technician

IT Tech Support - Tier 1 Analyst (Hybrid)

IT Help Desk Technician - Night Shift

IT Help Desk Technician

Tech Support Specialist II

Tier II Support Technician

Support Technician III

IT Tech Support - Tier 1 Analyst (On-Site)

Remote Support Technician Tier 3

IT Help Desk Technician - Swing Shift

Technology Support Technician

IT Help Desk Technician – Level 3 SkillBridge Fellow

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