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Remote Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions -
Remote

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Job Details

Full-time

Qualifications

Computer operation
Computer literacy
English
High school diploma or GED
Desktop applications
Typing
Productivity software
Medical terminology

Full Job Description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the various VAMC facilities throughout Alaska, Idaho, Washington and Oregon. Working hours are Mon-Fri, 10am-7:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling
Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up
Manage appointment schedules, Electronic Wait List, recall lists, and pending consults
7 calendar days from consult entry)
Answer phones professionally, screen calls, and route or resolve inquiries appropriately
Verify patient identity using two VA‑approved identifiers
Update and validate demographic and insurance information during patient interactions
Explain VA insurance collection requirements to Veterans and families
Enter and maintain accurate documentation in CPRS / EHRM
Collaborate with VA clinical staff and interdisciplinary care teams
Assist with clinic access contingency plans, including rescheduling or shifting patients as needed
Escalate scheduling or access issues to VA supervisors per SOP
Maintain high customer service standards when interacting with Veterans, families, and staff
98%), responsiveness, and customer service
Participate in required meetings, huddles, reporting, and quality improvement activities
Complete related administrative duties as assigned to support daily operations

Qualifications

High School diploma or GED equivalent.
Proficiency in written and spoken English.
Minimum typing speed of 50 words per minute.
Basic computer proficiency, including Microsoft Office applications.
Basic knowledge of medical terminology.
Minimum 6 months of customer service experience.
Ability to work remotely and independently in a professional setting.
Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
No physical or health restrictions that would interfere with job performance.
Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
U.S. citizenship required.

All candidates must be able to:

Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Lift up to 50 lbs from floor to waist
Lift up to 20 lbs
Carry up to 40 lbs a reasonable distance
Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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