Overview:
A global biopharmaceutical company on a mission to Solve On, Incyte follows science to find solutions for patients with unmet medical needs. Through the discovery, development, and commercialization of proprietary therapeutics, Incyte has established a portfolio of first-in-class medicines for patients and a strong pipeline of products in Hematology, Oncology and Inflammation and Autoimmunity
Headquartered in Wilmington, Delaware, Incyte has operations in North America, Europe, and Asia.
The Assoc Director, Business Intelligence – US Commercial Sales & Marketing, will drive the technical strategy, architecture, and implementation of commercial business intelligence (including data, analytics, and AI) systems for all brands across US Commercial Sales & Marketing. This highly technical leadership role is responsible for delivering scalable, secure, and integrated technology solutions. The ideal candidate combines deep technical expertise with strong leadership capabilities and a thorough understanding of pharmaceutical commercial operations.
Key responsibilities
- Develop the business intelligence technical roadmap and system architecture for US Sales & Marketing operational platforms, leveraging CRM (Veeva), BI (Power BI), data integration pipelines (Databricks), and master data management (Profisee).
- Lead end-to-end software development lifecycle: requirements gathering, UI/UX design, architecture review, development oversight, QA/testing, deployment, and maintenance.
- Design and oversee scalable system integrations, including APIs, data pipelines, and ETL processes across internal systems and third-party data sources (e.g., IQVIA, claims, SP data).
- Collaborate with business stakeholders to gather functional requirements and translate them into technical specifications and prioritized development plans.
- Guide solution design in partnership with system architects and data engineers to ensure performance, scalability, and compliance, especially as we pivot to include more AI functionality in our solutions.
- Manage a team of developers, business analysts, and vendors to ensure timely and high-quality delivery of technology initiatives.
- Ensure ongoing data integrity, availability, and compliance with pharmaceutical regulatory standards (e.g., HIPAA, 21 CFR Part 11).
- Proactively monitor production systems, address issues, and implement system optimizations.
- Lead change management, end-user training, and system adoption strategies across the organization.
Qualifications (Minimal acceptable level of education, work experience, and competency)
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (Master’s preferred).
- 8+ years of progressive technical experience in Commercial IT, Sales Operations, or enterprise application development, with at least 3 years in a technical leadership role.
- Demonstrated success in leading cross-functional technical teams and managing vendor/partner relationships, leveraging a collaborative and proactive style to align business objectives with technology solution.
- Proven experience architecting and managing pharmaceutical commercial systems, including:
o CRM platforms: Veeva CRM (preferred)
o BI tools: Power BI, Tableau, Qlik
o ETL and data integration tools (e.g., Informatica, Azure Data Factory, Talend)
o In-depth knowledge of data warehousing and modeling (e.g., Snowflake, Redshift, SQL Server)
- Strong understanding of pharmaceutical business processes, including:
o Patient support life cycle including copay and other affordability programs, prior authorization support and patient assistance programs
o Experience with Payer and Pharmacy contracting including rebate analysis and fraud investigations
- Experience working with diverse pharmaceutical data sources:
o Claims data (FIA, Copay, Specialty Pharmacy), and digital/multi-channel engagement data, Copay and affordability programs
- Knowledge of security frameworks and compliance requirements: HIPAA, 21 CFR Part 11
- Hands-on experience with cloud platforms (e.g., AWS, Azure) and DevOps practices is a plus
- Familiarity with Agile, Scrum, or hybrid project management methodologies
- Excellent verbal and written communication skills with both technical and non-technical stakeholders.
- Strong analytical, problem-solving, and decision-making abilities.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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Learn more at: http://www.incyte.com/privacy-policy
The Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate.
During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process here.
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