Top 777 Bilingual technical support representatives Jobs

Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Bilingual Technical Customer Support, Ring, Ring
Amazon.com Services LLC —Remote
- $19 - $27 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
- Employee assistance program
- 401(k) matching
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Miami, FL
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
Remote Healthcare Customer Service Representative
TalentLNX —Pittsburgh, PA
- $23.50 - $30.50 an hour
- Full-time
- Remote
- Background check
- Microsoft Excel
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
4d
Bilingual Call Center Representative
SEIU Local 775 —Seattle, WA
- $27.29 - $37.92 an hour
- Weekends as needed
- Remote
- Computer literacy
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Customer Success Onboarding Specialist (Bilingual)
ThinkReservations —Remote
- 8 hour shift
- Remote
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Bilingual Call Center Representative - Greater Sacramento - Remote
Gainwell Technologies —California
- $22.50 an hour
- Full-time
- Remote
- Spanish
- English
- Research
- Travel reimbursement
- Profit sharing
Bilingual Program Associate, Participant Enrollment and Customer Service
SAN FRANCISCO-MARIN FOOD BANK —San Francisco, CA
- $29.20 - $30.11 an hour
- Evenings as needed
- Hybrid work
- Computer literacy
- English
- Fair chance
- Disability insurance
- Health insurance
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Nevada
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
French Bilingual, Partner Support Coordinator
Trupanion —Lewiston, ME
- $23 an hour
- Full-time
- Hybrid work
- Writing skills
- English
- Research
- Free parking
- Paid holidays
Technical Support Representative
Axis Communications —Chelmsford, MA
- $53,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- English
- Paid parental leave
- Dental insurance
Inside Sales Representative - Bilingual (English and Spanish)
Pfannenberg —Alden, NY
- $60,000 - $75,000 a year
- Full-time
- Spanish
- 5 years
- English
- Health savings account
- Health insurance
Quick Apply
Inside Sales Representative
Springer Controls Company —Yulee, FL
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid training
- Health insurance
Quick Apply
14d
Sales Representative - French Bilingual
TaskUs —New Braunfels, TX
- From $25 an hour
- Full-time
- Background check
- 18 years or older
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
4d
Bilingual Call Center Representative (FULL-TIME)
MCI Careers —Savannah, GA
- Full-time
- 18 years or older
- Spanish
- Computer literacy
- Opportunities for advancement
Bilingual Customer Service Representative (FULL-TIME)
MCI Careers —Savannah, GA
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Opportunities for advancement
Bilingual Inside Sales Rep
Nextlink Internet —Weatherford, TX
- $59,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Paid training
- Health insurance
Quick Apply
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
MCI Careers —Savannah, GA
- $15 an hour
- Part-time
- 18 years or older
- Spanish
- Microsoft Excel
- Paid training
- Paid holidays
Bilingual Call Center Representative (Fluent in Spanish & English)
MCI Careers —Savannah, GA
- $15 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Bilingual Bank Customer Services Representative
MCI Careers —Savannah, GA
- $15 - $19 an hour
- Full-time
- Bilingual
- 18 years or older
- Microsoft Excel
- Paid training
- Paid holidays

I want to receive the latest job alert for bilingual technical support representatives

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual technical support representatives jobs near

Support Coordinator jobs in Lewiston, ME

Bilingual Customer Service Associate jobs in Garden City, GA

Customer Support Representative jobs in Remote

Sales Representative jobs in New Braunfels, TX

Technical Support Representative jobs in Chelmsford, MA

Technical Support jobs in Remote

Bilingual Call Center Representative jobs in Seattle, WA

Technical Support Representative jobs in Miami, FL

Bilingual Customer Service Associate jobs in San Francisco, CA

Healthcare Customer Service Representative jobs in Pittsburgh, PA

Customer Success Specialist jobs in Remote

Research Coordinator Neurology jobs in New York, NY

Support Coordinator jobs in Paramus, NJ

Peer Support Online jobs in New York, NY

Support Coordinator jobs in Grand Rapids, MI

Remote Chat Support jobs in Minneapolis, MN

Support Coordinator jobs in Nashville, TN

Support Coordinator jobs in Beaumont, TX

Bilingual Customer Service Associate jobs in Corona, CA

Bilingual Customer Service Associate jobs in Reno, NV

Tier I Customer Support Representatives (REMOTE)

Koniag Government Services -
Remote

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Technology security practices
High school diploma or GED
Managing clients in a customer support role
HDI Certification
Computer networking
Productivity software
Technical Proficiency
Ticketing system technical support

Full Job Description

Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government customers. This position requires the candidate to be able to obtain a Public Trust. We are hiring for both 1st and 2nd shift (EST). This is a remote position.
We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.
Koniag Technology & Infrastructure Solutions (KTIS) is seeking dedicated Tier I Customer Support Representatives to join our technical support team. The ideal candidates will have a passion for customer service, strong technical aptitude, and excellent communication skills. As the first point of contact for our clients, these individuals will play a crucial role in maintaining customer satisfaction and resolving technical issues efficiently.
The Tier I Customer Support Representative will serve as the initial point of contact for technical support inquiries and will be responsible for troubleshooting and resolving basic technical issues. Principal responsibilities will include but are not limited to:

Respond to customer inquiries and support requests via phone, email, chat, and ticketing systems.
Diagnose and resolve basic to intermediate technical problems according to established procedures.
Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Escalate complex issues to appropriate Tier II or Tier III support teams when necessary.
Follow up with customers to ensure satisfaction and complete resolution of their issues.
Identify and document recurring issues to help improve products and services.
Maintain knowledge of company products, services, and policies to provide accurate information.
Contribute to the development of knowledge base articles and support documentation.
Meet or exceed performance metrics related to call handling, ticket resolution, and customer satisfaction.
Participate in training to continuously improve technical knowledge and support skills.
Complete required technical certifications within specified timeframes.
Assist with special projects as assigned by management.
Maintain a professional and courteous demeanor when interacting with all customers.

Education and Experience:

High School Diploma or GED required.
3-5 years of experience in customer service or technical support.
Experience with help desk ticketing systems and remote support tools.
Background in supporting hardware, software, or IT services preferred.
Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) certification within 6 months of employment.

Required Skills and Competencies:

Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.
Basic understanding of computer systems, networks, and common software applications.
Proficiency in troubleshooting Windows and/or Mac operating systems.
Experience with help desk or ticketing systems (ServiceNow, Jira, Zendesk, or similar).
Excellent verbal and written communication skills.
Ability to multi-task and prioritize in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Ability to follow established processes and procedures.
Basic knowledge of IT security best practices.
Proficiency with Microsoft Office Suite.
Ability to work independently and as part of a team.
Patience and empathy when dealing with frustrated customers.
Commitment to ongoing professional development and technical learning.

Desired Skills and Competencies:

Experience in a call center or help desk environment.
Experience with remote desktop support tools.
Familiarity with CRM software.
Experience supporting mobile devices and applications.
Knowledge of DoD household goods (HHG) processes.
Understanding of personal property entitlements.
DPS (Defense Personal Property System) module expertise.
MilMove module expertise.
Knowledge of VoIP systems and troubleshooting.
Bilingual capabilities.
Experience working in a government contracting environment.

Security Requirement:

Ability to obtain a Public Trust.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Apply Now

Refine Your Search

bilingual technical support representatives jobs

Tier I Customer Support Representatives (REMOTE)

Bilingual Technical Customer Support, Ring, Ring

English-Spanish Bilingual Tier 2 Technical Support Representative

Remote Healthcare Customer Service Representative

Bilingual Call Center Representative

Customer Success Onboarding Specialist (Bilingual)

Bilingual Call Center Representative - Greater Sacramento - Remote

Bilingual Program Associate, Participant Enrollment and Customer Service

Spanish Bilingual Remote Customer Service Representative

French Bilingual, Partner Support Coordinator

Technical Support Representative

Inside Sales Representative - Bilingual (English and Spanish)

Inside Sales Representative

Sales Representative - French Bilingual

Bilingual Call Center Representative (FULL-TIME)

Bilingual Customer Service Representative (FULL-TIME)

Bilingual Inside Sales Rep

BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)

Bilingual Call Center Representative (Fluent in Spanish & English)

Bilingual Bank Customer Services Representative

I want to receive the latest job alert for bilingual technical support representatives

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected