Top 83 Bpo solution architect Jobs

BPO AI Solutions Architect
Resolv.Global —Remote
- Full-time
- Remote
- English
- APIs
- Senior level
Quick Apply
SAP S4 Finance Solution Architect
NTT DATA —Plano, TX
- Remote
- 11+ years
- Experience equivalent to degree accepted
- Senior level
- Health savings account
- AD&D insurance
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13d
Senior Product Manager
Compass Experience Labs —Remote
- Full-time
- Remote
- 5 years
- Product management
- Senior level
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10d
Director, Total Rewards
Intelogix —Remote
- $95,000 - $175,000 a year
- Full-time
- Remote
- 7 years
- HIPAA
- Office
- Paid holidays
- Health insurance
Principal Technical Architect – Hybrid, Composable & AI Platforms
Conduent Commercial Solutions, LLC —Remote
- Email
- Remote
- 11+ years
- Research
- Machine learning
- Paid holidays
- Disability insurance
Validation System Business Process Owner (BPO)
Genentech —Holly Springs, NC
- $114,400 - $212,400 a year
- Online Application
- Engineering
- System design
- Travel
BPO Sales Director - Insurance (REMOTE ROLE)
NTT Ltd —Chicago, IL
- $155,290 - $287,574 a year
- Full-time
- 5 years
- Contracts
- Senior level
Sales Executive - Contact Center / BPO Services
CGS Nexus —Los Angeles, CA
- $120,000 - $200,000 a year
- Full-time
- Remote
- Up to 50% travel
- English
- Finance
Quick Apply
Client Engagement Liaison (LH-BPO)
SS&C Technologies —New York, NY
- $90,000 - $180,000 a year
- Online Application
- Hybrid work
- Mid-level
- Master's degree
- High school diploma or GED
- Paid holidays
- Health insurance
Program Manager: Transformation and Solutions
Wipro Limited —Jersey City, NJ
- $80,000 - $158,000 a year
- 18 years or older
- Oracle
- Pass drug screening
- Disability insurance
- Health insurance
Senior Director, Global Customer Support (Relocate to Singapore)
Airwallex —Remote
- $218,000 - $330,000 a year
- Full-time
- Office
- SQL
- Analysis skills
Principal Revenue Solutions Architect
ReSource Pro —Remote
- $124,049 - $210,195 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
- Wellness program
- Health savings account
Quick Apply
IOA BPO Service Line Specialist for Finance
Cognizant —Orlando, FL
- Full-time
- Hybrid work
- CPA
- 11+ years
- Senior level
Speciality Seller IV
NTT Ltd —Plano, TX
- $131,625 - $292,500 a year
- Full-time
- 11+ years
- Senior level
- Analytics
Sr. Partner Readiness and Enablement Manager
Nice —Sandy, UT
- Hybrid work
- Office
- In-person
- Senior level
Sales Engineer
Scaled Cognition —Mountain View, CA
- Full-time
- Remote
- Computer science
- Computer Science
- Research
Quick Apply
12d
Speciality Seller III
NTT Ltd —Plano, TX
- 11+ years
- Contracts
- Senior level
- Health savings account
- AD&D insurance
13d
Product Manager
NTT DATA —Dallas, TX
- $70 - $80 an hour
- Remote
- Azure
- Computer Science
- AWS
- Health savings account
- AD&D insurance
Quick Apply
6d
Process Executive - RPA Developer
BUNGE —Indiana
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Process Executive-RPA Developer
BUNGE —Indiana
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook

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BPO AI Solutions Architect

Resolv.Global -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
English
Stakeholder relationship building
Stakeholder management

Full Job Description

About The Company

We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide.

As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value.

This is not a traditional software engineering role.

We are looking for someone who understands business operations, can engage directly with clients and stakeholders, and knows how to bridge the gap between operational challenges and AI-powered solutions.

About the Role

As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth.

You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning. The ideal candidate is equally comfortable speaking with executives, operations leaders, customer service managers, recruiting teams, and technical stakeholders.

This role combines elements of:

AI Solutions Consulting
Business Process Analysis
Operational Improvement
Solutions Engineering
AI Automation Strategy

Key Responsibilities

Participate in sales, discovery, and client consultation meetings.
Analyze operational workflows and identify opportunities for AI and automation.
Conduct process mapping and workflow assessments.
Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations.
Develop business cases and ROI estimates for proposed solutions.
Create implementation roadmaps and project plans.
Collaborate with operations, recruiting, payroll, IT, and client success teams.
Support the implementation and adoption of AI initiatives.
Evaluate emerging AI technologies and recommend practical business applications.
Assist in developing internal and client-facing AI solutions.

Why Join Us?

Work with clients across multiple industries and global markets.
Help shape the future of AI adoption within the BPO industry.
Influence business transformation initiatives from strategy through execution.
Join a fast-growing organization focused on innovation and operational excellence.
Fully remote opportunity with global exposure.

Working Hours

This role operates within EST working hours and requires consistent overlap with the U.S.-based leadership team.

Compensation

Compensation is competitive and dependent on experience, technical background, and overall fit for the role.

Hiring Process

Our hiring process is designed to identify candidates who can combine technical capability, operational thinking, and strong communication skills.

The process includes:

Resume review and prescreen questionnaire
One-way video interview
Interview with leadership
Additional/final interview if required

Please note:

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

All resumes and answers must be submitted in English to be considered for the position.

Requirements:

Preferred Experience

Experience working within BPOs, contact centers, outsourcing organizations, staffing firms, collections agencies, customer service environments, healthcare support operations, or back-office operations.
Experience in identifying and improving business processes.
Experience participating in client-facing meetings, operational assessments, or consulting engagements.
Familiarity with AI tools such as ChatGPT, Claude, Gemini, Copilot, OpenAI APIs, or similar platforms.
Experience with workflow automation tools such as Zapier, Make, n8n, Power Automate, or similar solutions.
Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or Microsoft Dynamics.
Strong understanding of operational KPIs and workforce management concepts.
Excellent communication and stakeholder management skills.
Ability to explain technical concepts to non-technical audiences.

Ideal Candidate Profile

We are looking for someone who can walk into a client meeting, quickly understand operational challenges, identify inefficiencies, and recommend practical AI and automation solutions that create measurable business value.

The ideal candidate combines operational expertise, business consulting skills, process improvement experience, and AI knowledge into a single skill set.

Success Measures

Success in this role will be measured by:

AI opportunities identified and implemented
Operational efficiencies achieved
Cost savings generated
Client satisfaction and retention
Internal process improvements delivered
Revenue generated through AI consulting and solution design
Successful deployment and adoption of AI initiatives

Quick Apply

Refine Your Search

bpo solution architect jobs

BPO AI Solutions Architect

SAP S4 Finance Solution Architect

Senior Product Manager

Director, Total Rewards

Principal Technical Architect – Hybrid, Composable & AI Platforms

Validation System Business Process Owner (BPO)

BPO Sales Director - Insurance (REMOTE ROLE)

Sales Executive - Contact Center / BPO Services

Client Engagement Liaison (LH-BPO)

Program Manager: Transformation and Solutions

Senior Director, Global Customer Support (Relocate to Singapore)

Principal Revenue Solutions Architect

IOA BPO Service Line Specialist for Finance

Speciality Seller IV

Sr. Partner Readiness and Enablement Manager

Sales Engineer

Speciality Seller III

Product Manager

Process Executive - RPA Developer

Process Executive-RPA Developer

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