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Account Manager

NEP Group Inc. -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Mid-level
3 years
Client services experience
Communication skills

Full Job Description

Purpose

The purpose of this position is to manage the day-to-day execution of client contracts and service packages within the business. This individual serves as the primary liaison between clients and internal teams, ensuring seamless service delivery, strong client relationships, and alignment across engineering, operations, billing, and sales functions.

The Account Manager plays a critical role in maintaining client satisfaction, ensuring delivery excellence, and positioning accounts for long-term success, including renewals and incremental revenue growth.

Essential Duties/Responsibilities

Serve as the primary point of contact for clients on all operational and service-related matters, ensuring a high level of responsiveness and client satisfaction

Manage the day-to-day execution of client contracts, service packages, and deliverables in alignment with contractual requirements

Build and maintain strong, trusted client relationships to support long-term partnership, retention, and renewal readiness

Coordinate across engineering, operations, billing, and sales teams to ensure seamless service delivery and effective issue resolution

Act as the internal advocate for client needs, ensuring alignment on priorities, timelines, and deliverables across all stakeholders

Proactively identify, escalate, and manage delivery risks, issues, and dependencies to ensure successful outcomes

Partner closely with Sales Representatives to support renewals, account planning, and overall account success

Identify and pursue upsell opportunities, including additional events, services, and equipment solutions, to support revenue growth

Support the development of bid sheets and contribute to sales forecasting activities

Maintain accurate and up-to-date account information, contract details, and pipeline visibility within Salesforce and other internal systems

Ensure adherence to internal processes, while continuously seeking opportunities to improve efficiency and delivery quality

Position Requirements

Bachelor’s degree in business, Communications, Broadcast Production, or related field preferred.

3+ years of experience in account management, client services, production management, or service delivery.

Experience managing client contracts, service delivery, or complex accounts

Strong relationship management skills with a client-first mindset

Demonstrated ability to manage multiple projects and coordinate cross-functional teams

Strong communication skills with the ability to engage both internal stakeholders and external clients

Commercial awareness with the ability to support growth and upsell initiatives

Strong organizational, problem-solving, and prioritization skills

Ability to operate effectively in a fast-paced, collaborative environment

Preferred Qualifications

Experience using ScheduAll, Xytech System, SAGE or similar/related systems.

Proficiency with CRM tools such as Salesforce

Experience working in broadcast production, media services, live event production, or sports broadcasting environments.

Familiarity with production scheduling systems and operational reporting tools.

Company Overview

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our
technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

IND123

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