Top 2051 Case coordinator Jobs

Case Management Coordinator - Mandarin Required
Angels Creation Reproductive Center —Irvine, CA
- $23 - $27 an hour
- Full-time
- Mid-level
- Windows
- Case management
- Health insurance
- Paid time off
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Case Manager/Supports Coordinator (Aging Population) - Biddeford, ME
Care Lync —Saco, ME
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Family Recovery Court/Case Specialist
LAPORTE COUNTY GOVERNMENT —La Porte, IN
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Case Coordinator I
Streamline Imaging LLC —Remote
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Coordinator, Ambulatory Case Management (REMOTE)
TEXASCONNECT INC —Remote
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Legal Case Manager
Law Office of Gary S. Austin —Remote
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Social Work Case Manager
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Platform Coordinator - Full Time Weekend Hours
Pinnacle Home Care —Remote
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Clinical Case Coordinator
CASES —New York, NY
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- 3 years
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Case Manager (Service Coordinator)
Service Coordination, Inc —Frederick, MD
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Case Management Coordinator
Angels Creation Reproductive Center —Irvine, CA
- $24 - $27 an hour
- Full-time
- English
- Mid-level
- Bachelor's degree
Quick Apply
3d
Case Coordinator QIDP
DEVELOPMENTAL SERVICES CENTER OF CHAMPAIGN COUNTY INC —Champaign, IL
- $21.75 an hour
- Full-time
- Remote
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Case Management Coordinator
CorVel Corporation —Little Rock, AR
- $16.74 - $26.92 an hour
- Full-time
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Case Manager-Field Coordinator
For The People of Georgia, LLC —Atlanta, GA
- $50 an hour
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Records Case Opening Coordinator
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Case Management Coordinator
CVS Health —Pennsylvania
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Personal Injury Case Coordinator
The Law Firm Group —Remote
- $15 - $20 an hour
- Full-time
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- English
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13d
Case Research & Coordination Lead - Human Services Program - Remote
The Workforce Group —Remote
- $63,000 - $68,000 a year
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4d

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Case Management Coordinator - Mandarin Required

Angels Creation Reproductive Center -
Irvine, CA

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Job Details

Full-time
$23 - $27 an hour
3 days ago

Benefits

Health insurance
Paid time off
Employee discount

Qualifications

Mandarin
Customer communication
Teamwork
Interpersonal skills
Multilingual
Windows
Salesforce Cloud
Case management
Attention to detail
Organizational skills
CRM system proficiency
Managing patients as a clinical case manager
Technical Proficiency
Time management

Full Job Description

ACRC Global is seeking a dedicated and experienced Case Management Coordinator to oversee the surrogacy journey from start to finish, enhance the quality of surrogacy management, maximize client and surrogate satisfaction, and promote cost-effectiveness. This Case Management Coordinator role combines case management and customer service leadership, requiring strong organizational and interpersonal skills, as well as proficiency with Salesforce and case-tracking tools.

The ideal candidate will bring compassion, professionalism, and attention to detail while ensuring compliance with ASRM recommendations and company policies.

Responsibilities

Case Coordination

Coordinate match meetings between Intended Parents (IPs) and Surrogates.
Arrange and oversee the surrogacy journey to ensure it is safe, timely, effective, efficient, and surrogate-centered.
Facilitate multiple aspects of case management, including medical records, OB/medical clearance, psychological evaluation, insurance enrollment, legal agreements, and information sharing.
Accompany surrogates to IVF clinics for medical screenings or embryo transfers as needed.

Escrow & Financial Coordination

Manage escrow accounts, coordinating timely disbursements and reimbursements throughout the surrogacy process.
Promote quality and cost-effective interventions and outcomes.

Medical & Support Assistance

Support surrogates with medications or medical activities as prescribed.
Interact regularly with surrogates to track progress, address concerns, and ensure satisfaction.

Collaboration & Relationship Management

Build effective relationships with IVF clinics, hospitals, medical providers, escrow companies, insurance agencies, psychologists, and attorneys.
Serve as a liaison to ensure smooth communication and coordination between all stakeholders.

Customer Service & Team Management

Oversee a small team of customer service representatives, ensuring excellent service delivery.
Handle escalated client concerns and develop strategies to improve overall satisfaction.
Implement and maintain customer service policies, procedures, and training programs.
Analyze feedback and data to identify areas for improvement and strengthen client loyalty.

Documentation & Reporting

Maintain accurate case documentation and complete all required forms and reports.
Generate statistical and performance reports for internal tracking.
Ensure adherence to company protocols, rules, and professional standards.

Requirements

Education: Bachelor’s degree required (Associate’s degree with relevant experience may be considered).
Experience: Minimum 1 year of case management experience (IVF/Fertility industry preferred). Experience in customer service management is highly desirable.
Technical Skills: Proficiency in Salesforce; familiarity with Windows operating systems.
Communication: Strong communication, interpersonal, and customer service skills.
Organization: Excellent time management and multitasking abilities.
Problem-Solving: Strong critical thinking and solution-oriented mindset.
Other: Compassion, teamwork skills, and the ability to network and cultivate professional relationships.
Work Authorization: Must be legally authorized to work in the United States.
Preferred: Multilingual skills and prior experience as a medical service case manager, coordinator, nurse, or related healthcare/social services role, IVF/Fertility industry experience preferred)

Why Join Us?

Joining ACRC Global as a Case Management Coordinator offers the opportunity to make a meaningful impact on the lives of children and families while working in a supportive and collaborative environment. If you are passionate about surrogacy case management, client satisfaction, and team leadership, we encourage you to apply for this Case Management Coordinator position.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

Employee discount
Health insurance
Paid time off

Experience:

Case management: 1 year (Required)

Location:

Irvine, CA 92612 (Required)

Ability to Commute:

Irvine, CA 92612 (Preferred)

Ability to Relocate:

Irvine, CA 92612: Relocate before starting work (Preferred)

Work Location: In person

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