1st Shift: 40 hours
Case Manager III - Bachelor's Degree $27.00 or
Case Manager III Master's Level $29.00
Scope of Service: The Case Manager position provides comprehensive case management and skill-building services to support clients in achieving greater independence and overall well-being. Conducts intake screenings and assessments to develop individualized, person-centered care plans, and collaborates with a multidisciplinary team to deliver rehabilitative support, skill development, and access to community resources. Facilitates psychoeducational groups and promotes opportunities for socialization, skill-building, and community integration. Participates in daily program operations, maintains accurate and timely documentation, and helps ensure a safe, clean, and supportive environment. Performs additional duties as assigned.
Essential Job Functions
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Establishes and maintains positive, professional relationships with clients while adhering to ethical standards and appropriate boundaries.
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Supports the development of daily living skills by assessing needs and providing instruction through modeling, prompting, and handson assistance.
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Develops, implements, and monitors personcentered plans in collaboration with clients, including involvement in intake and discharge processes.
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Coordinates and supports case management needs, including referrals and access to services such as entitlements, financial management, healthcare, transportation, housing, nutrition, legal services, education, and employment.
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Assists clients in identifying barriers to achieving goals and connects them to appropriate resources and supports.
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Meets regularly with clients to review progress, mental health status, and upcoming appointments and activities.
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Supports clients in learning to use local transportation and provides transportation as needed; may transport clients in personal vehicles within communitybased and shared living settings.
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Conducts routine room/apartment inspections and assists clients in maintaining clean, safe living environments, including handson support when necessary.
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Develops and maintains collaborative relationships with families, natural supports, and external providers, and advocates on behalf of clients as needed.
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Facilitates or cofacilitates psychoeducational groups, as appropriate.
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Completes documentation in accordance with contract and agency requirements.
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Administers breathalyzer tests and collects urinalysis samples, as applicable.
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Conducts routine program rounds to ensure safety and compliance.
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Attends and participates in staff meetings, AllTreater meetings, clinical rounds, and supervision.
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Ability to respond to crisis situations, including potential behavioral emergencies.
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Ability to travel within the community as required.
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Meets productivity standards and documentation timelines as defined by program and contract requirements.
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Maintains a clean, wellorganized work environment.
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Ensures all program egresses and walkways are clear to support workplace safety.
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Notifies supervisor of maintenance and/or safety concerns.
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Participates in Food Bank activities as assigned.
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Completes other designated environmental tasks as assigned.
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Issues and generates work orders as needed.
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Conducts and participates in fire and emergency evacuation drills, and reviews the emergency preparedness plan as outlined in agency policy.
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Consistently adheres to all policies, procedures, and expectations outlined in the staff handbook and program operations manual.
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Maintains respectful, cooperative, and professional conduct.
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Complies with HIPAA and secures proper release forms for external communication.
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Demonstrates cultural competence with individuals, families, providers, and staff.
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Maintains accurate electronic records in line with all agency and regulatory requirements.
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Follows Council on Accreditation of Rehabilitation Facilities (CARF) and other regulatory standards.
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Participates in agency committees when appropriate.
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Completes all required trainings per contract and agency policy.
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Attends inservices, trainings, and conferences to support ongoing professional development.
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Master’s degree in a related field OR Bachelor’s degree in a related field with two (2) years of progressively responsible human services or case management experience.
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Works within communitybased, residential, or acutesetting programs with increased independence.
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Participation in a rotation of oncall responsibilities, including availability for afterhours coverage as assigned.
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Coordinates care across multiple providers, systems, and community resources with limited supervisory direction.
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Independently manages caseload.
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Conducts service planning, crisis intervention, and client advocacy with greater autonomy and decisionmaking responsibility.
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Assists with orienting newer staff and supporting program operations, including supervision.
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Assists with staff development, training, and support as assigned.
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Serves as lead on shift in the absence of management staff.
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Demonstrates proficiency in documentation, service coordination, and client stabilization strategies.
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Experience providing services and support to individuals with mental health and/or substance use needs.
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Valid driver’s license required. Reliable vehicle required for communitybased and sharedliving programs. Must maintain minimum Connecticut State automobile liability insurance.
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First Aid/CPR certification or willingness to obtain certification upon hire. Employee is responsible for maintaining ongoing certification.
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Proficient reading, writing, and oral skills required, including computer proficiency and familiarity with electronic record keeping.
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Knowledge of the community support system and resources preferred.
The Mission of Continuum of Care is to enable people who are challenged with mental illnesses, intellectual/developmental disabilities (including Autism), homelessness, and/or struggling with addiction to rebuild a meaningful life and thrive in the community. Since 1966, Continuum of Care, Inc. has been a leading nonprofit organization serving adults diagnosed with mental illness and developmental and intellectual. Continuum is renowned for its leadership, high quality standards, and innovative programs in its field. With more than 60 properties located throughout Connecticut (such as group homes, supported living arrangements, emergency housing, and crisis centers), Continuum is one of the largest community housing providers in the state for people diagnosed with mental illness, developmental disabilities, and/or substance disorders. We serve more than 2,500 individuals annually, and employ approximately 900 dedicated staff.
