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Client Applications Analyst (CC&B)

Energy Services Group, Inc. -
Houston, TX

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Microsoft Outlook
Spreadsheets
Research
Incident Escalation
Data interpretation
Customer support
Data accuracy checks
Cross-functional communication

Full Job Description

This position plays a key role in delivering accurate, efficient support to our clients. An equally important aspect of the position is ensuring timeliness and accuracy in account-level billing, and related system processes. This position is ideal for professionals with strong customer service and analytical skills, who are eager to learn, and ready to build a career in customer support within the deregulated energy sector. In this position, you will gain hands-on experience in managing daily exceptions and serve as the primary support contact for client inquiries. Excellent communication skills and a customer-first mindset are key.

Position Responsibilities

Essential Functions

Analyze and resolve daily billing exceptions to ensure accurate and timely billing of accounts and adherence to defined audit controls
Review system data to identify discrepancies, escalating issues when needed, with guidance from leadership
Research and respond to client inquiries related to all facets of the billing system, and associated systems, providing clients with clear and timely resolutions
Communicate with trading partners on behalf of clients to resolve billing-related inquiries or discrepancies
Collaborate with internal teams to address client needs
Communicate updates to clients regarding system changes, enhancements, or maintenance activities to ensure transparency and client confidence
Support peers and participate in team learning activities to build proficiency in the billing application
Perform other related duties as assigned

Requirements

Experience

Strong customer service background with excellent verbal and written communication skills
Demonstrated analytical and problem-solving skills, with experience interpreting data and resolving exceptions.
Knowledge of commonly used concepts, practices and procedures in data exception management and/ or customer care processes
Ability to manage multiple tasks and build independence
Comfortable working in a fast-paced environment.
Ability to adhere to organizational escalation processes and exercise sound judgement in cross-departmental interactions
Ability to work on multiple projects, prioritize effectively, meet deadlines, and creatively solve problems
Comfortable working with both business and technical personnel
Attention to detail and strong organizational skills are required
Proficiency with Microsoft Office (Excel, Word, Outlook)
Prior experience in data processing and/or customer support is required
Exposure to energy markets, billing systems or EDI processes is a plus

Education

Bachelor’s degree and 2+ years related work experience OR 4+ years related work experience

Apply Now

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