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Commercial Deposit Specialist

Cambridge Savings Bank -
Waltham, MA

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Job Details

Full-time
$33.66 - $43.75 an hour

Benefits

Health insurance
401(k) matching

Qualifications

Customer communication
Document review (document control)
Banking product expertise

Full Job Description

POSITION: Commercial Deposit Specialist

Position Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. The Commercial Deposit Specialist prepares customer-facing deposit documentation, validates alignment between submitted legal entity documents and authority, completes accurate account setup in bank systems, and ensures required documentation is collected, tracked, and stored accurately. The position interacts regularly with Relationship Managers, Treasury Management Consultants, Treasury Management Operations, Deposit Operations, and customers to support efficient onboarding and maintenance while maintaining strong controls. The Specialist identifies gaps, risks, and recurring issues within the onboarding process and contributes to improvements that support regulatory compliance, operational consistency, and customer experience.

Key Result Areas:

Execute commercial deposit account onboarding and maintenance activities once CIP, KYC, CDD, legal entity documentation, and required business line approvals have been provided.

Prepare, distribute, collect, and validate onboarding documentation including resolutions, signature cards, beneficial ownership forms, and formation and governance documents.

Coordinate with customers to complete required signatures and documentation. Customer contact is limited to paperwork distribution, signatures, and clarification of documentation needs, not due diligence activities.

Review submissions for completeness and alignment with legal entity structure, authority, and product requirements.

Create customer, signer, and account records in DNA and complete accurate account setup in accordance with documented requirements, policies, and SLAs.

Track onboarding requests from intake through completion in Salesforce and maintain complete and accurate documentation within required systems.

Track and report outstanding documentation and exceptions and escalate to business line leadership when required.

Partner with Deposit Operations, Treasury Management Operations, and Commercial partners to resolve documentation or indexing issues.

Collaborate with Quality Control to resolve post-activation findings and ensure accuracy of records.

Identify recurring documentation issues, risks, and process breakdowns and recommend improvements that strengthen controls and efficiency.

Support technology enhancements and process improvement initiatives related to commercial deposit onboarding and maintenance.

Perform additional duties as required.

Qualifications:

Bachelor’s degree, preferred.

3+ years of experience in commercial deposit account onboarding, treasury services, or deposit operations.

Experience reviewing legal entity formation documents, resolutions, signer authority, and complex ownership structures.

Working knowledge of treasury services such as ACH, wires, online banking, positive pay, escrow, and related documentation needs.

Familiarity with CIP, KYC, CDD, beneficial ownership, and commercial deposit documentation requirements.

Strong organizational skills with the ability to manage multiple onboarding requests while meeting deadlines.

Proven ability to identify risks, inconsistencies, and documentation gaps and work with partners to resolve them. Strong written and verbal communication skills with the ability to work effectively across teams.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location: Hybrid/Waltham, MA
Salary Range: $33.66 - $43.75/hr

The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $33.66 - $43.75/hr. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate’s skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.

Visa Sponsorship: Cambridge Savings Bank is unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

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