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Warranty Coordinator

Bradford White -
Middleville, MI

Quick Apply

Job Details

Qualifications

Customer follow-ups
Post-sales product instruction
Oracle
Email customer support
Technical support via phone
Phone communication
Process improvement
Mid-level
Incident Escalation
Managing clients in a customer support role
HVAC
Document review
Post-sales relationship building
Warranty issues management
Productivity software
Claims documentation management
Technical support via email
Documentation Handling
Associate's degree
2 years
Communication skills

Full Job Description

The Warranty Coordinator is responsible for handling customer inquiries related to product warranties, processing warranty claims, and ensuring high levels of customer satisfaction. This role requires strong communication skills, attention to detail, and a customer-first attitude to support post-sale product service and issue resolution

Responsibilities:

Respond to warranty-related customer inquiries via phone, email, or chat in a timely and professional manner
Process warranty claims, including collecting and verifying documentation and determining eligibility
Coordinate with internal departments (technical support, logistics, quality assurance) to resolve warranty issues
Track and document all warranty cases in Oracle
Educate customers on warranty terms, processes, and product care
Follow up with customers to ensure resolution and satisfaction
Escalate complex or unresolved issues to the Warranty Manager or Technical Support Team
Identify recurring issues or trends and suggest improvements to warranty processes
Maintain up-to-date knowledge of company products and warranty policies

Job Requirements:

2+ years of Technical (Product) Customer Service experience is required
Strong written and verbal communication skills are required
Associate degree is preferred
Experience in the Plumbing and HVAC industries is preferred
Experience with Microsoft Office Suite and Oracle is preferred

Schedule: Monday - Friday, 1:30PM -10:00 PM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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