Top 203 Claims representative ii Jobs

Customer Experience Representative II
Intigral Inc —Walton Hills, OH
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Claims Representative II
Society Insurance Company —Fond du Lac, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
Claims Representative II (Workers Compensation)
Society Insurance Company —Fond du Lac, WI
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
5d
Temporary, Billing Reimbursement Specialist II
NeoGenomics Laboratories —Remote
- Temporary
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Claims Customer Service Representative II (Remote)
American Medical Association —Chicago, IL
- $23.63 - $30.83 an hour
- Remote
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
11d
Claims Representative II
Pinnacol Assurance —Denver, CO
- $66,500 - $71,800 a year
- Remote
- Mid-level
- Office
- Team management
- Paid holidays
- Paid time off
Quick Apply
Appeals Representative II
CorVel Corporation —Fort Worth, TX
- $20.08 - $30.06 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Claims Examiner II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Research
- Mid-level
- Office
Subrogation Claims Rep (I/II)
NJM Insurance Group —Trenton, NJ
- $51,120 - $74,031 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Disability insurance
Telephone Representative II (Provider Relations)
1199SEIU Family of Funds —New York, NY
- $49,495.68 - $62,570.04 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Vision insurance
Hospital Billing Representative II
Christiana Care Health Systems —Wilmington, DE
- $22.29 - $33.44 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Data entry
13d
Commercial Claims Specialist II
NJM Insurance Group —Trenton, NJ
- $81,124 - $94,141 a year
- Full-time
- Customer service
- Mid-level
- Office
- Paid parental leave
- Disability insurance
8d
Property Claims Examiner II - Wind/Hail
Mercury Insurance Services, LLC —Atlanta, GA
- $62,860 - $142,213 a year
- Overtime
- Remote
- Bilingual
- Military
- Writing skills
- Paid holidays
- Health insurance
Patient Accounts Representative II
Howard University Hospital —Washington, DC
- $19.00 - $30.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- 403(b)
Quick Apply
Claims Specialist II - Veterans Disability Appeals
Allsup Employment Services —Nashville, TN
- $17 - $21 an hour
- Full-time
- Remote
- Microsoft Word
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative II (Remote)
American Medical Association —Chicago, IL
- $23.63 - $30.83 an hour
- Remote
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
5d
Customer Care Representative II
Elevance Health —Mason, OH
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Computer skills
- Work from home
Quick Apply
Insurance Representative II
Endeavor Health —Warrenville, IL
- $20.69 - $30.00 an hour
- Full-time
- HIPAA
- Mid-level
- Finance
- Free parking
- Wellness program
Member Services Representative II
UNITE HERE HEALTH —Oak Brook, IL
- $20.36 - $24.97 an hour
- Full-time
- Hybrid work
- Spanish
- Research
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
Citizens - Adjuster II
Integrated Responders Group —Florida
- Management
- Research
- Mid-level

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Customer Experience Representative II

Intigral Inc -
Walton Hills, OH

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Collaboration with manufacturing teams

Full Job Description

Description:

Essential Duties and Responsibilities:

Order Management and Customer Support

Review and respond to daily customer service emails, including late-order updates and new due date communication.
Manage customer inquiries related to order changes, cancellations, expedites, and order status requests.
Process requests to mark orders with PR or QAT designations as needed.
Identify walk units requiring expedited handling and coordinate with operations for walk truck shipments.
Prepare customer quotes and support quote follow-up.
Provide professional and timely follow-up on customer concerns, order questions, and service requests.
Train customers on WEB and ROE order entry tools.
Set up new customer accounts and support the customer onboarding process.
Participate in weekly customer-facing meetings as needed.

Order Entry and System Processing

Import customer orders into the system and complete manual order entry when required.
Manage WOC (Waiting on Customer) holds for issues such as spacer changes, max glass restrictions, missing information, or other production constraints.
Batch orders appropriately to support production flow.
Audit manual entry for accuracy and completeness.
Review FTP folders daily to verify file receipt and processing.
Work with Systems and internal departments to resolve order processing issues.

Production and Manufacturing Support

Prepare open-order details and customer priority information for production meetings.
Attend manufacturing meetings and communicate customer priorities, constraints, and changes.
Coordinate with Scheduling and Production regarding late orders, holds, remakes, and exceptions.
Support department planning for vacation coverage, backup responsibilities, and holiday schedules.
Communicate production-related impacts to customers in a clear and professional manner.

Quality, Warranty, and Reporting

Audit hold policies and ensure compliance with internal procedures.
Review exception reports and follow up on required actions.
Track and report operational and customer service metrics.
Mark units older than one month with a PR designation, as required.
Review multiple remake reports and support remake communication and processing.
Manage warranty reports, denied claims, and warranty research.
Investigate customer issues and gather supporting documentation for internal review.
Maintain accurate records to support communication, accountability, and follow-up.

Shipping and Logistics Coordination

Coordinate truck pickups and customer pickup requests.
Communicate shipping status and special handling needs with Shipping and Scheduling.
Support customer delivery planning and transportation communication.
Assist with customer communication regarding missed shipments, partial shipments, and updated delivery timing.

Sales Reporting and Account Support

Prepare and maintain customer scorecards.
Support Quarterly Business Review preparation.
Assist with stocking program tracking and communication.
Support customer forecast collection and reporting.
Provide account-level reporting to Sales and internal leadership as needed.
Coordinate with Scheduling, Manufacturing, Quality, Shipping, Sales, and Systems to resolve issues and support customer needs.
Monitor open orders, exceptions, aging items, remakes, and warranty-related activity to ensure timely follow-up.
Assist with warranty questions, claim research, denied claims, and supporting documentation.
Coordinate customer pickups, truck scheduling, and shipping-related communication.
Prepare customer scorecards, sales reports, forecast information, stocking program updates, and Quarterly Business Review support.
Maintain accurate records, reports, and documentation.

Requirements:

Required Skills/Abilities:

Knowledge of custom-order manufacturing processes.
Experience handling production-related communication, delivery schedules, and customer order changes.
Ability to remain professional and calm when managing urgent requests or customer concerns.
Strong communication, organizational and follow-up skills.
Ability to support customer meetings, reporting, and account-level communication.
Ability to identify issues, escalate appropriately, and help drive resolution.

Education and/or Experience:

High school diploma or equivalent
A minimum of 3 to 5 years of or order entry/customer service experience in Production based business environment requested.

Quick Apply

Refine Your Search

claims representative ii jobs

Customer Experience Representative II

Claims Representative II

Claims Representative II (Workers Compensation)

Temporary, Billing Reimbursement Specialist II

Claims Customer Service Representative II (Remote)

Claims Representative II

Appeals Representative II

Claims Examiner II

Subrogation Claims Rep (I/II)

Telephone Representative II (Provider Relations)

Hospital Billing Representative II

Commercial Claims Specialist II

Property Claims Examiner II - Wind/Hail

Patient Accounts Representative II

Claims Specialist II - Veterans Disability Appeals

Customer Service Representative II (Remote)

Customer Care Representative II

Insurance Representative II

Member Services Representative II

Citizens - Adjuster II

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Order Management and Customer Support

Order Entry and System Processing

Production and Manufacturing Support

Quality, Warranty, and Reporting

Shipping and Logistics Coordination

Sales Reporting and Account Support

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