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About MGME
MGME (McVeigh Global Meetings and Events) is a powerhouse in the global events industry, delivering innovative, high-impact experiences that engage, inspire, and drive business results. Our team of strategists, creatives, producers, and logistics experts collaborates to design and execute exceptional meetings and events worldwide. We believe that behind every unforgettable experience is a seamless collaboration of ideas, strategy, and storytelling, backed by a team with deep expertise within the M.I.C.E. industry.
Position Summary
The Account Manager, Life Sciences is responsible for managing multiple major client accounts, simultaneous projects, and an account team of event planners. The account manager is responsible for overall operational success and financial management of these accounts and all related meetings & events.
The Account Manager, Life Sciences must develop long-term relationships within the clients, connecting with key business executives and stakeholders in all departments. The Account Manager, Life Sciences will be responsible to develop and implement all account specific processes ensuring each process seamlessly integrates with internal corporate standard operating procedures and various departments. The Account Manager, Life Sciences is responsible to grow the account in both new relationships and events, but also service offerings. They are an integral part of the extended leadership & development team.
Key Accountabilities:
Client Growth
- Develop strong, loyal, long term client relationships.
- Active participation in growth of business within the account.
- Forecast, manage, and achieve account revenue, gross profit, and other key metric financial goals.
Client Satisfaction
- Ensure a clear understanding of all account nuances to maintain and execute the business.
- Manage the account and required directives from both a tactical and strategic viewpoint.
- Achieve client satisfaction levels for all KPI’s/SLA’s.
Account Team Management
- Build and support a successful team of life science project managers.
- Create efficient & effective account processes that support the client and internal SOP requirements.
- Become a SME and ensure continued growth by proactively following emerging trends and strategies, participate in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organization conferences.
- Oversee the corporate culture and values within your team, making sure that we are living our values and building a culture of Creating Human Connections.
Responsibilities:
Account Team
- Manage, oversee, and assign projects for all direct reports, ensure availability & development of team to meet current & future needs.
- Ensure timely and successful delivery of services with complete quality control.
- Coordinate account team staff meetings and team training.
- Oversight of project financial management.
Client(s)
- Primary account contact.
- Management of MSA, SOW and pricing with COO and DOO, and Senior Account Manager Life Sciences Meeting Planning/Account Management.
- Coordinate sales efforts with Client Development Director.
- Coordinate new business proposals with Proposal Development Manager.
- Conduct Quarterly and/or Monthly Account Business Reviews, as required identifying key metrics.
- Ensure contracted Key Performance Indicators and Service Level Agreements are met.
Processes & Procedures
- Pro-Actively work to identify GAP issues to improve processes and create efficiencies.
- Establish and document client specific processes and templates in internal Client-Specific Playbook.
- Collaborate with all internal departments.
- Supplier contract management within client’s SOPs and internal policies.
- Task force initiatives & special projects.
- Healthcare Professional Compliance management.
Education and Experience:
- 4 Year Bachelor’s degree.
- 10+ Years Meeting and Event Logistics Planning and Management.
- 5+ Years Life Science Meeting and Event Logistics Planning & Healthcare Compliance
- 5+ Years Agency Experience preferred
- Experience in both internal and external Life Science Meeting Types
- Certified Meeting Professional (CMP) or Certification in Meeting Manager (CMM) Preferred.
- Strategic Meeting Management (SMM), Healthcare Meeting Compliance Certificate (HMCC) or CMP-HC a plus.
- Cvent Knowledge
- Experience working with medical associations or societies, a plus.
Behaviors:
- Process driven, achieve project goals effectively and efficiency with accountability.
- Driven and self-motivated professional with a laser sharp attention to detail.
- Active team leadership and collaboration across departments and organizational levels.
- Incredible anticipation and problem-solving qualities.
- Must have a passionate curiosity and inquisitive nature.
- Ensure positive customer experience at every step of the customer journey.
- Good listener and maintains accountability for their team and deliverables.
- Natural relationship builder with unparalleled integrity, work ethic, reliability, and maturity.
Skills:
- Business driving strengths including strong analytical, organization and planning abilities, and solution-oriented decision-making.
- Dedicated and focused with the ability to prioritize and complete multiple competing tasks.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Event budget management skills both pre-event and financial reconciliation.
- Supplier relationship management, contracting and negotiations.
- Excellent communication skills both written and verbal.
- Proficient in Microsoft Office Suite (PowerPoint and Excel).
- Strong understanding of meeting technologies (Cvent, Mobile Apps).
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is regularly performed in a combination of remote and on-site event settings, routinely utilizing standard office equipment. Must be able to stand for prolonged periods of time, walk significant distances, and carry up to 30 pounds in order to perform the essential functions of the role. While performing the duties of this job, the employee sits, stands, uses hands, arms and fingers to perform routine tasks such as computer use, telephoning, copying, filing, etc. Normal vision and hearing and the ability to communicate effectively with others on the telephone, in person, and via written communication (including electronic communication) is needed. This is not an exhaustive list of responsibilities, skills, duties, requirements, or working conditions associated with this job. While this list is intended to be an accurate reflection of the position, the company reserves the right to revise the functions and duties of the job or to increase or decrease the scope of responsibilities when circumstances dictate, as determined by the owners.
Compensation:
The pay for this position is commensurate with experience, skills, education, certifications, and training. The salary range (annually) for this position is $92,000 to $115,000 plus commission.
Job Type: Full-time
Pay: $92,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Education:
Experience:
- Life Sciences meeting logistics planning and management: 10 years (Required)
Work Location: Remote
