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Travel Operations & Client Concierge

Arrivia, Inc. -
Tucson, AZ

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Job Details

$37,500 a year

Qualifications

Customer communication

Full Job Description

Are you someone who loves order, thrives on details, and genuinely enjoys helping others? Do you get a sense of satisfaction from ensuring everything runs smoothly behind the scenes? If you have a passion for the travel industry and want to be the backbone of a top-tier vacation planning team, we want to hear from you.

As a Travel Operations & Client Concierge, you will partner closely with our Travel Advisors to deliver flawless, stress-free vacation experiences for our clients. From the moment a trip is booked until the traveler returns home, you will handle the crucial administrative, coordination, and quality control steps that turn a standard trip into a dream vacation—with a heavy focus on the exciting world of cruises and premium tours.

This is a stable, reliable, on-site position at our Tucson office. It offers a perfect gateway into the hospitality world for an organized professional looking for a dependable workplace and a clear path for upward career mobility.

Key Responsibilities

Advisor Support: Assist our active Travel Advisors with administrative management of client bookings and vacation logistics.
Itinerary Management: Build, update, and organize comprehensive client itineraries and travel documentation.
Quality Assurance: Conduct rigorous reviews of reservation details, confirmations, and final documents to guarantee 100% accuracy before departure.
Supplier Coordination: Act as a main point of contact for cruise lines, hotels, tour operators, and other global travel vendors.
Timeline Tracking: Keep a close eye on booking deadlines, upcoming payment windows, and outstanding reservation requirements.
System Operations: Maintain impeccable records and updates within the company’s CRM and internal booking platforms.

What We Are Looking For

We believe skills can be trained, but a great attitude and strong work ethic cannot. We want a collaborative team player who communicates clearly, stays incredibly organized, and follows through on every task.

Background: Experience in hospitality, customer service, administrative support, or the travel sector is preferred.
Communication: Strong verbal and written communication skills with a knack for building positive relationships.
Detail-Oriented: A natural tendency toward high accuracy, accountability, and spotting the little things that others might miss.
Task Management: The ability to prioritize your daily workload and multitask efficiently in a steady environment.
Tech-Savvy: Comfortable utilizing standard office tech, including Microsoft Office (Word, Excel, Outlook, Teams) and basic database/CRM tools.

Why You’ll Love Joining Our Team

A Reliable Workplace: Enjoy a supportive, community-focused workspace in Tucson with a consistent schedule and dependable team.
A Pathway to Growth: We actively promote from within. This role is designed as a launching pad to transition into a Travel Agent position, where you will eventually design and book incredible custom cruise experiences for clients.
Incredible Travel Perks: Take advantage of deep discounts and exclusive rates on cruises, resorts, and vacation experiences worldwide.
Solid Compensation: A dependable base salary of $37,500 per year, plus a comprehensive corporate benefits package.

About Us

Bon Voyage Travel (BVT) is proud to be part of the arrivia family of brands. Together, we connect travelers with exceptional vacation experiences across the globe, specializing in cruises, premium resorts, and curated tour packages. We are dedicated to building rewarding careers and unforgettable journeys.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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